Customer Reviews for Shark PowerDetect Clean & Empty Cordless Stick Vacuum, Bagless, Grey (IP3251)

Hi Teresa, Thank you so much for taking the time to share your review. We’re devastated to hear that the battery life hasn’t met your expectations and that some of the functions feel less user‑friendly than your previous model. We know how frustrating it can be when a product doesn’t perform the way you hoped, especially after making a meaningful investment, and we completely understand your disappointment. Please know that your feedback is invaluable to us. We'll absolutely forward your experience about the replacement batteries being out of stock with the appropriate internal teams, so they can look into this further. If there’s anything more we can do to support you, improve your experience, or answer any questions, we’re genuinely here to help. Our Customer Care team would be happy to assist you at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to share this experience. Dealing with a vacuum that stops handling pet hair after only a couple of months is incredibly frustrating, and your feedback is important to us. We want to make sure this gets looked into properly so you can get the performance you expected. For further assistance, please reach out to our team directly at: https://support.sharkninja.com/en-CA/contact-us. They’ll be able to review what’s happening with your vacuum and help determine the best next steps. Kind Regards, Shark Clean US.

Hi Kai, Thank you for taking the time to share your feedback. We’re truly devastated to hear that the roller on your Shark vacuum broke less than a month after purchase, and that the replacement part has been out of stock for over two months. This is certainly not the experience we want for our customers, and we completely understand how frustrating this situation must be. Please know that we will be sharing your feedback with the appropriate teams internally, as it helps us improve both our products and customer experience. Since you've already contacted us, if there’s anything further we can do to assist you or if you’d like to discuss your experience in more detail, we’d truly appreciate the opportunity to help. Please don’t hesitate to contact our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review. We’re disappointed hear about the issues you experienced with your Shark vacuum. From noticing a burning smell, having to stop mid-clean, and then spending extra time removing dog hair only to find the brushroll damaged, making your vacuum unusable. We completely understand how inconvenient this is, especially when you just want to get your home clean. Your feedback matters, and we’ll make sure it’s shared with the appropriate teams. We’d also love to help get you back up and running. We recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/product/shark-powerdetect-clean-empty-vacuum/01tHs00000D0UeIIAV If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean CA.

Hi Tyler, Thank you for taking the time to leave a review. We’re truly sorry that the soft roller of your PowerDetect fell off and for the inconvenience caused by the warranty process. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality and support. If you’d like to speak with us further, you can visit the following link to contact us: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hi Shelley, Thank you for taking the time to leave a review. We’re unhappy hear that a small spring came loose, causing the automatic emptying feature to stop working and affecting the vacuum’s performance. We completely understand the frustration this may have caused, especially when you can’t find anyone locally who repair Shark products. Your experience matters to us, and we’ll make sure your feedback is shared with the right teams. We’re here to help and will do everything we can to make this right for you. Here's a link to our website where a replacement Auto-Empty Dust Bin can be purchased: https://www.sharkninja.com/2.0l-auto-empty-dust-bin/XDOCKIP3251.html If there’s anything we can do to improve or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi Ruth, Thank you for taking the time to leave a review. We’re unhappy to hear that you dislike your Shark vacuum and it has difficulties changing from carpet to tile mode. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.