Customer Reviews for Shark Detect Pro Max Upright Vacuum, Bagless, Eggplant (AZ4002)
Shark Detect Pro Max Upright Vacuum, Bagless, Eggplant (AZ4002) is New at Staples
Item # : 24648514
Model # : AZ4002
- BEST OVERALL CLEANING OF ANY VACUUM: Most powerful suction and most advanced cleaning technology of any vacuum
- DUOCLEAN DETECT: Two-brushroll system with four Intelli-Sense sensors automatically senses and reacts to hidden dirt, debris and hair and boosts suction and brushroll speed for optimal performance.
Price is $399.99, Regular price was $599.99, You save 33%
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314 reviews
Most helpful positive review
Posted Dec 14, 2025
A Pet Hair Must Have!
We purchased this as a replacement to a Dyson Ball Animal which served us well for 15 years (and 3 dogs who shed quite a bit!)
We were plannng to buy another Dyson Ball, but we started to research the Shark Power Detect and saw it was rated higher than the Dyson, and cost less. we also took a look at Consumer.Report which had it rated #1 for pet hair. We decided to bu...
We were plannng to buy another Dyson Ball, but we started to research the Shark Power Detect and saw it was rated higher than the Dyson, and cost less. we also took a look at Consumer.Report which had it rated #1 for pet hair. We decided to bu...
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VS
Most helpful critical review
Posted Dec 12, 2025
Junk
Trips breakers, sometimes the detect power kicks on, at times does not work in the upright position at all. I’ve always loved my shark vacuums but this one is a piece of c…. For the money paid. I will be returning and that will cost me money for the box.
KBcomicATL
Reviewed at:
sharkninja.com
Posted Dec 14, 2025
A Pet Hair Must Have!
We purchased this as a replacement to a Dyson Ball Animal which served us well for 15 years (and 3 dogs who shed quite a bit!)
We were plannng to buy another Dyson Ball, but we started to research the Shark Power Detect and saw it was rated higher than the Dyson, and cost less. we also took a look at Consumer.Report which had it rated #1 for pet hair. We decided to bu...
We were plannng to buy another Dyson Ball, but we started to research the Shark Power Detect and saw it was rated higher than the Dyson, and cost less. we also took a look at Consumer.Report which had it rated #1 for pet hair. We decided to bu...
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Deatra
Reviewed at:
sharkninja.com
Posted Dec 14, 2025
You're going to be surprised at how well it picks
So far I love my new shark vacuum I just vacuumed with my Bissell then with my shark I can't believe what my Bissell didn't pick up my canister was half full the shark is amazing
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MLMJ
Reviewed at:
sharkninja.com
Posted Dec 12, 2025
Junk
Trips breakers, sometimes the detect power kicks on, at times does not work in the upright position at all. I’ve always loved my shark vacuums but this one is a piece of c…. For the money paid. I will be returning and that will cost me money for the box.
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Response from Staples :
Hi there,
Thank you for taking the time to leave a review.
This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your vacuum, and we'd like to investigate this with you. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. Alternatively, you can access our self-help guide here: https://support.sharkninja.com/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca?redirect=false. We look forward to hearing from you.
Kind regards,
Shark Clean US
December 13, 2025
Nikki51
Reviewed at:
sharkninja.com
Posted Dec 11, 2025
Worst vacuum cleaner don't recommend
I brought one of these and it didn't last a day. It started smoking up my room after one day. I WAS NOT offered a warranty for it nor was I offered any replacement parts for it. Also hair keept getting caught up in it as well. Overall I had to throw it away due to no warranty or replacement parts. I would love either a new one for a replacement for it.
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Response from Staples :
Hi Nikki,
Thanks for sharing your experience with us. It's disappointing to hear that your product failed after just one day of use. This should definitely be reviewed. Please give us a call so we can go over the details and assist you further. You can reach us at 1-855-427-5127, Monday to Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean US.
December 11, 2025
Prescott Peter
Verified Buyer
Posted Dec 10, 2025
Great suction, very good, but cord is stiff
Best vacuum out there rated #1 by consumer reports and it's true
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Unhappy in OC
Reviewed at:
sharkninja.com
Posted Dec 6, 2025
Lasted Only 8 Moths
We had the vacuum since late April ‘25. It worked great. Now the roller brush doesn’t turn. Nothing is stuck in it. Unbelievable to have spent this much money for an 8 month life span. Do not buy this vacuum .
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Response from Staples :
Hi there,
Thank you for taking the time to leave a review.
We’re deeply unhappy that your brushroll has stopped spinning. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our team via phone at 1-855-427-5127, so we can further assist. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
December 10, 2025
KPDMD
Reviewed at:
sharkninja.com
Posted Dec 4, 2025
As a self proclaimed vacuum snob I LOVE it
Over the years I've had all types of vacuum cleaners and lately have been sticking to the Sharks. I've been happy with all of them but this one is fabulous ! All the details and customer complaints from previous Sharks have been attended to. It is lightweight but the suction is incredible. I just got it today but have been vacuuming like a fool and can't find anything w...
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Bear254
Reviewed at:
sharkninja.com
Posted Dec 1, 2025
Very satisfied. I was surprised that I had to empty canister 3 times with amount of dog hair I pulled up. I just vacuum last week with my other Shark.
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Dawngwen
Reviewed at:
sharkninja.com
Posted Nov 29, 2025
Excellent suction
The suction on this vacuum is amazing. I replaced my very old upright because I wanted a detachable dust tank for vacuuming the steps as I am getting too old to try to balance the old upright on a step while vacuuming at the same time. The old vacuum had a dirt sensor just as this one does. I vacuumed a swath with my old vacuum until the dirt detector went to "green...
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Shawn143
Reviewed at:
sharkninja.com
Posted Nov 27, 2025
I'm pleased
I couldn't imagine you'd want or need a vacuum with any more power. Overall, I'm pleased with it so far. If I had to nitpick, I'd say the delay in turning it on and off is a bit awkward. You push the button and think, "Is it on?" then it comes on. You have to fight the urge to push it again. And the touch buttons that select the different modes are too sensitive. you ac...
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gemo
Reviewed at:
sharkninja.com
Posted Nov 26, 2025
Too many bad reviews
I was planning to buy it, but too many negative reviews. It is ironic that some poor reviews got response from the company, still not addressing the problems raised to satisfy those customers to update their reviews. Meanwhile marketing keep pushing sales.
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
Thank you for bringing this to our attention. We take it seriously. Your feedback will be shared with the relevant teams. We hope you’ll give our products a try one day.
Kind regards,
Shark Clean
November 26, 2025
Unhappy customer
Reviewed at:
sharkninja.com
Posted Nov 25, 2025
Fire hazard
If I could give negative stars I would vacuum worked good for about 4 months then one day I started vacuuming and the vacuum started to flame this is the third one they have sent me similar issue with all 3
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Response from Staples :
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry for the inconvenience caused by your unit. This is definitely not the experience we want for our customers. Your safety is always one of our top priorities, and we appreciate you bringing this to our attention. We noticed that you’ve already contacted us and received assistance, but if you’d like to speak with us further, please call 1-855-427-5127. Our hours of operation are Monday to Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
December 1, 2025
Carole1207
Reviewed at:
sharkninja.com
Posted Nov 23, 2025
The best vacuum I've used. Couldn't believe how much debris it pulled out of my carpet AFTER I had just used my old vacuum first. This vacuum pulled out the same amount of debris that they show on TV. There were some extra parts I couldn't afford at the time of purchase that I wish I could
get now. Don't waste your money on lesser vacuums, Purchase the SHARK POWER DUO...
get now. Don't waste your money on lesser vacuums, Purchase the SHARK POWER DUO...
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Lescleaning
Reviewed at:
sharkninja.com
Posted Nov 22, 2025
BRING BACK THE ZU620 - best shark vacuum
Too heavy!!!! BEST SHARK Powered Lift-away VACUUM IS THE ZU620!!! A lot more lightweight than so many of the Shark vacuums cleaners: NV752, NV586, AZ3000. Shark get it together we want a POWERED LIFT-AWAY that is lightweight not heavy and bulky… I do love the more suction on this vacuum and light on the wand.. Also, the detect ability is nice, when it detects correctly ...
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Response from Staples :
Hello there,
Thank you for taking the time to leave a review.
We’re glad to hear you appreciate the suction power, wand light, and detection features, but we understand your concerns about weight and design. Your suggestion to bring back the ZU620 with added features like the wand light is extremely valuable, and we’ll be sure to share this with our product team for review. We truly appreciate your loyalty to Shark and your input, it helps us improve and create products that better meet customer needs.
Kind Regards,
Shark Clean
November 24, 2025
Vickiv
Reviewed at:
sharkninja.com
Posted Nov 20, 2025
Awesome product
Awesome suction great so glad we got it
Wonderful
Wonderful
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Jjǰk
Reviewed at:
sharkninja.com
Posted Nov 16, 2025
Can't even vacuum rugs on my hard wood shuts off and sucks them up
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
November 17, 2025
Paige75
Reviewed at:
sharkninja.com
Posted Nov 15, 2025
It sucks - in the best way.
I first bought the Shark Stain Striker Pet and after seeing how much pet hair it pulled up AFTER I had vacuumed with my Dyson, I knew I needed to upgrade. This was worth every penny. Color me impressed. You can feel the suction in the way it grabs on the carpet when vacuuming. It’s easy to maneuver, easy to empty, and I am low-key grossed out by what it pulled out of my...
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Jackie987
Reviewed at:
sharkninja.com
Posted Nov 14, 2025
Better than my Dyson v15 detect, I use this religiously and have 3 dogs. 🐕
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JR55583
Reviewed at:
sharkninja.com
Posted Nov 14, 2025
Heavy!
This is a VERY powerful vacuum BUT, it is VERY HEAVY and hard to push! I have called shark and they tell me “that’s just the way it is!” There is no problem with the suction it will easily suck up your area rugs or anything else in its way! I have never seen such a powerful suction and that is why I wanted this vacuum. With the dirt detector it can find any minuscule...
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Response from Staples :
Hello there,
Thank you for taking the time to leave a review.
We’re thrilled to hear you love the powerful suction and dirt detection, but we’re sorry the weight and push resistance have made it challenging for you. Your feedback is very important to us, and we’ll be sure it’s shared with our product team for future improvements.
Kind Regards,
Shark Clean
November 17, 2025
TinaS
Reviewed at:
sharkninja.com
Posted Nov 9, 2025
Great for 8 Pets
Shark PowerDetect Review
I’ve had this vacuum for 7 months now and I’m going to give it an honest review after regular use. I have 8 animals: 2 dogs and 6 cats, my big dog is a German shepherd mix and sheds a lot. Prior to this vacuum I had a Shark Navigator LiftAway for 7 years and I LOVED it, it still works but little pieces were breaking down on it so it was time to ...
I’ve had this vacuum for 7 months now and I’m going to give it an honest review after regular use. I have 8 animals: 2 dogs and 6 cats, my big dog is a German shepherd mix and sheds a lot. Prior to this vacuum I had a Shark Navigator LiftAway for 7 years and I LOVED it, it still works but little pieces were breaking down on it so it was time to ...
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