Customer Reviews for Shark Detect Pro Max Upright Vacuum, Bagless, Eggplant (AZ4002)

Hi there, Thanks for taking the time to share this with us. We’re sorry to hear your PowerDetect stopped working after such a short time. That’s definitely not the experience we want for you, and we’d like to help get this resolved as quickly as possible. When you have a moment, please reach out to us through the link below so our team can take a closer look into what happened and explore the best solution for you: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there, Thanks so much for sharing your experience with us. We’re really glad to hear you’ve found your PowerDetect to be powerful and high‑quality, though we’re sorry the weight has made it difficult for you to use, especially with your wrists and on the stairs. We never want our products to cause discomfort, and we truly appreciate you taking the time to let us know. Your feedback means a lot to us and helps our team continue improving future designs. If you ever need help finding a lighter option that better fits your needs, we’re here to help anytime. Sincerely, Shark Home

Hi there, Thank you for taking the time to share your experience with us. We understand how important strong suction, ease of use, and flexibility are when you’re cleaning multiple homes, and we’re truly sorry this unit hasn’t met your expectations. We also appreciate you sharing what you loved about your previous UV700. Feedback like yours is incredibly valuable and helps our team continue improving our designs. We’d love to learn more and see how we can help turn this around for you. Please reach out to us through our support page so we can take a closer look: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi Ann, Thank you for sharing your experience with us. Having your vacuum overheat after just one room can be incredibly discouraging, especially when you were looking forward to using a product you believed would make cleaning easier. We appreciate you taking the time to explain what’s been happening. To help troubleshoot the overheating issue you’re experiencing, we recommend referring to our self‑help guide here: https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca If the steps in the guide don’t resolve the problem, please make sure to follow the directions provided at the end of the guide so our team can assist you further. Kind Regards, Shark Home.

Hi there, Thank you for taking the time to share such a detailed review. We completely understand how disappointing and frustrating this experience has been for you. When you invest in a new vacuum, you expect it to perform reliably, and dealing with overheating, burning smells, and constant interruptions right from the start is incredibly discouraging. To help you troubleshoot what’s happening, we recommend using our self‑help guide here: https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca If the steps do not resolve the issue, please follow the directions provided at the end of the guide so we can continue assisting you. Your feedback matters, and we want to make sure you’re taken care of. Kind Regards, Shark Home.

Hi Doug, Thank you for leaving your thoughts on the Power Detect. We’re saddened to hear this new vacuum hasn’t met your expectations after how much you loved your previous one. We appreciate you highlighting the concerns about the brush head size, cord quality, hose design, and attachment usability. Feedback like yours is incredibly important, and we want you to know that we are forwarding your comments to our product team for consideration. Kind regards, Shark Home

Hello Doby, Thank you for taking the time to leave a review. We’re deeply unhappy to hear that the Dirt Detect feature hasn’t been working properly after only a month of use. It’s clear you’ve been maintaining the vacuum well, so we understand how frustrating this must be. We recommend referring to our self help guide, which provide detailed troubleshooting steps. If the issue isn't resolved, you'll be guided to or customer service team, where we can take a closer look and assist you further. Self-Help Guide: https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi Hunter, Thank you for taking the time to leave a review. We’re disappointed to hear that the PowerDetect has been the worst Shark product in your collection. We understand how frustrating it is when pet hair becomes trapped behind the rollers, and you have to stop cleaning to remove it. Your feedback is truly appreciated, and we’ll be sure to share your experience with our team to help improve future products. In the meantime, we recommend reviewing the self-help guide below to troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the instructions at the end of the guide for further assistance: https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thanks for sharing your experience with the PowerDetect Upright Vacuum. We’re truly sorry to hear this model hasn’t lived up to the quality you’ve come to expect, especially after trusting us with multiple vacuums over the years. We’d really appreciate the chance to look into your unit and help make this right. When you can, please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist further. Sincerely, Shark Home

Hi Scott, Thank you for taking the time to leave your feedback with us. We are truly sorry to hear about the trouble you’ve had with your vacuum, especially with it picking up cords and rugs, the difficulties on different rug types, and the POWERDETECT feature not staying on the correct setting. We understand how frustrating that must be, especially when the product isn’t working the way you expected. Please try our troubleshooting guide below to help resolve the issue: https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca If the steps there do not fix the issue, the guide will direct you to our Customer Service team, who will be happy to assist you further. Kind regards, Shark Home

Hi Kelly, Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’re having trouble with your Shark POWERDETECT, and we understand how frustrating it is when the vacuum jams. We also appreciate you sharing your experience with the cord. For the issue with rugs, please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we’ll be able to take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re unhappy to hear that this vacuum hasn’t met your expectations, especially since you’ve trusted our Shark and Ninja products in the past. We understand how difficult it can be to use a vacuum that feels hard to maneuver and the way the vacuum reacts to certain rugs and flooring. Your feedback about the strong suction, button placement, and the experience on thin washable rugs is incredibly valuable. This isn’t the ease and convenience we want for our customers, and we’d really like the opportunity to look into this further for you. Our team may be able to offer troubleshooting steps or other solutions to help improve your experience, via the link below. https://support.sharkninja.com/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca?redirect=false Kind regards, Shark Clean

Hi Sam, Thank you for taking the time to leave a review. We’re truly disappointed to hear about the frustration caused by the sensitivity of the buttons on your PowerDetect and the length of the cord. That’s not the experience we want for our customers, and we appreciate you sharing this feedback. We’ll be passing it along to our team to help improve future products. However, we're glad to hear that you’re pleased with the Shark’s suction. Kind regards, Shark Clean

Hello, Thank you for sharing your feedback with us. We’re happy to hear that the suction has been great, but we’re very sorry to learn that your vacuum is tripping breakers in your home. That’s certainly not the experience we want for you. Since you mentioned that your previous Shark vacuum didn’t have this issue, we’d really like the opportunity to troubleshoot this further and determine what might be causing the breaker trips. Please reach out to our support team through our official Shark page so we can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi there, We’re truly sorry to hear how disappointed you’ve been with your PowerDetect Upright, especially after having such great long‑term performance from your Navigator. We know how important it is to have a vacuum that can keep up with heavy shedding, and Australian Shepherds definitely put any vacuum to the test. It’s clear how much trust you’ve had in Shark over the years, and we understand how frustrating it feels when a newer model doesn’t meet the standards you were used to. Your feedback is incredibly valuable, and we appreciate you being honest about how this has affected your cleaning routine. We’d really like to take a closer look and see how we can help. Please feel free to reach out to us directly here: https://support.sharkninja.com/contact-us Sincerely, Shark Clean

Hi there, Thank you for taking the time to share your feedback with us. We’re glad to hear your PowerDetect Upright Vacuum is delivering the strong suction and control you expect from Shark. We’re truly sorry to hear the power cord hasn’t met your expectations. A cord that feels stiff or difficult to manage can absolutely affect the overall experience, and we understand how frustrating that can be, especially since you’ve used our vacuums before. Your feedback is incredibly valuable to us, and we appreciate you pointing this out. We’d love to take a closer look and help improve your experience however we can. Our team is always here to assist at https://support.sharkninja.com/contact-us. Sincerely, Shark Clean

Hi Doreen, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your PowerDetect Upright Vacuum hasn’t met your expectations. We understand how frustrating it can be when a vacuum feels heavy, difficult to maneuver, or struggles on rugs and with pet hair, especially when you’ve had positive experiences with our vacuums in the past. Your feedback is important to us, and we appreciate you letting us know what hasn’t worked for you. We want to help turn this experience around and take a closer look at what you’re encountering with the on‑and‑off issue and performance concerns. Our team is always here to assist at https://support.sharkninja.com/contact-us. Sincerely, Shark Clean