Customer Reviews for Shark Detect Pro Max Upright Vacuum, Bagless, Eggplant (AZ4002)

Hello Mrs. Jackson, Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, that the cord on your Shark vacuum feels shorter than expected and that the unit seems heavier compared to other Shark uprights. We completely understand how this could impact your experience, and we sincerely apologize for any inconvenience this has caused. Your feedback is invaluable, and we’ll be sure to share it with the relevant teams to help improve future designs. If there’s anything we can do to make things right or if you’d like to share more details, we’d love to hear from you. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi Mom, Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you’ve experienced with your PowerDetect vacuum, especially the difficulty with maneuverability and accidentally hitting the handle settings during use. We truly appreciate you bringing this to our attention and will make sure your comments are passed along to our team for review. For further assistance, we’re happy to help. Please don’t hesitate to reach out to us at https://support.sharkninja.com/contact-us. Kind regards, Shark Home US

Hi there, Thank you for sharing your feedback. We understand how frustrating it can be when the detect feature doesn’t adjust as expected and the cord feels difficult to manage. This is not the experience we want for our customers. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca?redirect=false. If the steps are unsuccessful, please follow the directions provided at the end of the guide. Kind Regards, Shark Clean US.

Hi Lee, Thank you for sharing this with us. We understand how concerning it is when your unit doesn’t power on, especially after investing in it. This can sometimes happen if there’s a loose connection within the unit. Please follow the self-help steps provided https://support.sharkninja.com/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-My-Vacuum-Wont-Turn-On?redirect=false to troubleshoot and resolve the issue. If the problem persists after completing these steps, please contact us at https://support.sharkninja.com/contact-us. We appreciate your feedback and want to ensure you get the best experience with your product. Kind Regards, Shark Clean US.

Hello there, Thank you for taking the time to leave a review on the POWERDETECT. We’re so sorry to hear about your experience with your vacuum and understand how frustrating this must be. According to our records, we see that your case has been addressed by our support team. Please rest assured that we’re working to get your package out as soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us. Thank you for your patience and understanding as we work to make this right. Kind regards, Shark Clean US

Hi Nikki, Thanks for sharing your experience with us. It's disappointing to hear that your product failed after just one day of use. This should definitely be reviewed. Please give us a call so we can go over the details and assist you further. You can reach us at 1-855-427-5127, Monday to Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean US.

Hi Marlee, Thank you for sharing your experience with us. We understand how frustrating it must have been to feel like the vacuum was more of a workout than a help, and that the automatic adjustments didn’t work well for your low-pile carpet. Your feedback is incredibly valuable, and we truly appreciate you taking the time to let us know. Please reach out to us here: https://support.sharkninja.com/contact-us so we can review this and assist you further. Kind Regards, Shark Clean US.

Hi there, Thank you for taking the time to leave a review. This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your vacuum, and we'd like to investigate this with you. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. Alternatively, you can access our self-help guide here: https://support.sharkninja.com/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca?redirect=false. We look forward to hearing from you. Kind regards, Shark Clean US

Hi there, Thank you for taking the time to leave a review. We’re deeply unhappy that your brushroll has stopped spinning. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our team via phone at 1-855-427-5127, so we can further assist. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean