Customer Reviews for Shark Never Change HEPA Tower Air Purifier, Charcoal Grey (HP152)

Hi Shabak, Thank you for taking the time to leave a review. We're deeply sorry for the frustration caused by your Shark NeverChange Air Purifier. The constant cleaning of the filters and not working well with cigar smoke seems really annoying. We appreciate you bringing this to our attention. We'd take it onboard with us to improve our product's quality. If you’d like to speak with us further, please visit the link here: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hello Gina, Thank you for taking the time to leave a review. We're devastated to hear how difficult it has been to find a replacement filter. We completely understand how frustrating and concerning this is, particularly when you rely on your purifier during wildfire season. Please note that our team is working diligently to replenish stocks, and we know how much this impacts both the value and usefulness of your product. When you have a moment, please reach out to our support team via the link below, and we’ll look into availability options or alternative solutions to make sure this issue is resolved promptly. Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Clean

Hi there, Thank you so much for taking the time to share your review. We’re truly sorry to hear that you’re having trouble locating a replacement filter for your Shark air purifier. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we’ll be sharing your feedback with the appropriate teams so we can work toward improving your experience. In the meantime, you can check for availability through our authorized retailers, such as Amazon. If there’s anything we can do to support you or if you’d like to share additional feedback, we’re here to help. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean.

Hi Freeman, Thank you for taking the time to leave your feedback. We’re sorry to hear that the air purifiers have not met your expectations and understand how disappointing it can be when you don’t notice the improvement you were hoping for, especially after purchasing multiple units. We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. We recommend reviewing the troubleshooting steps available here: https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide If the steps in the guide do not resolve your concerns, the link will direct you to our Customer Support team, who will be happy to assist you further. Kind regards, Shark Home US

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that you're experiencing issues with your Shark air purifier, and the filter needs replacing after only 6 months. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we will share your feedback with the appropriate internal teams. To help maximize your air purifier’s performance and extend filter life, Shark recommends keeping the unit in AUTO mode. Once 100% clean air is maintained for 10 minutes in AUTO mode, the purifier will automatically enter ECO mode to further optimize filter efficiency and longevity. Additionally, to help extend the life of the HEPA filter, we recommend reorienting it every three months. Simply remove the HEPA filter, turn it upside down, and reinsert it so the side that was previously on top is now on the bottom. This helps evenly distribute captured particles throughout the filter and supports longer‑lasting performance. In the meantime, we suggest reviewing our self‑help troubleshooting guide below for assistance with the issue you’re experiencing: https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide If the issue persists after following the suggested steps, please refer to the instructions at the end of the guide to contact our support team. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review, and for bringing this to our attention. We're sorry to hear that you're unhappy with the scent of the odor‑neutralizer cartridge. At this time, we don’t offer a variety of scent options, but your feedback is incredibly valuable in helping us understand our customers’ preferences. We know this can be frustrating, and we truly appreciate you taking the time to share your experience with us. Please rest assured that we’ll pass your feedback along to the appropriate teams, as we’re committed to continually improving our products. If you should need any assistance with your Shark, you can contact us at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi there, We’re so sorry to hear about the issue with your filter and machine. That’s definitely disappointing. We truly appreciate you sharing this feedback, and we understand how important reliability is. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us so we can assist you further and explore possible solutions. Kind Regards, Shark Clean US.

Hi Michelle, Thank you for sharing your experience. It’s clear how important reliable air purification is for your family’s health, and it’s concerning that the units haven’t performed as expected. We’d like the opportunity to review this and assist you further to ensure your purifiers are working properly. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will work with you to explore the best options. Kind Regards, Shark Clean US.

Hi there, Thank you for taking the time to let us know of your experience with us. This isn’t the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We would feel the same in this situation, and we’d like to help you. To resolve the issue with your second air purifier promptly, we recommend reaching out to our team through our support page here: https://support.sharkninja.ca/en-CA/contact-us. Alternatively, you can refer to our self help guide, as you did prior on your air purifier: https://support.sharkninja.ca/en-CA/article/HP150-Series-Shark-NeverChange-Air-Purifier-Troubleshooting-Guide-ca. We’re committed to improving your experience. Thank you for giving us the opportunity to make things right. Sincerely, Shark Clean CA

Hi John, Thank you for sharing your detailed experience with the unit. Your feedback is valuable and helps us understand how the product performs in different situations. We appreciate you pointing out how you’re using manual settings and the impact on filter life. This insight is helpful for others considering the product. Kind Regards, Shark Clean US.