Customer Reviews for Shark NeverChange MAX Tower Air Purifier, White (HP302)

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that you're experiencing issues with your Shark air purifier, and the filter needs replacing after only 6 months. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we will share your feedback with the appropriate internal teams. To help maximize your air purifier’s performance and extend filter life, Shark recommends keeping the unit in AUTO mode. Once 100% clean air is maintained for 10 minutes in AUTO mode, the purifier will automatically enter ECO mode to further optimize filter efficiency and longevity. Additionally, to help extend the life of the HEPA filter, we recommend reorienting it every three months. Simply remove the HEPA filter, turn it upside down, and reinsert it so the side that was previously on top is now on the bottom. This helps evenly distribute captured particles throughout the filter and supports longer‑lasting performance. In the meantime, we suggest reviewing our self‑help troubleshooting guide below for assistance with the issue you’re experiencing: https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide If the issue persists after following the suggested steps, please refer to the instructions at the end of the guide to contact our support team. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave a review, and for bringing this to our attention. We're sorry to hear that you're unhappy with the scent of the odor‑neutralizer cartridge. At this time, we don’t offer a variety of scent options, but your feedback is incredibly valuable in helping us understand our customers’ preferences. We know this can be frustrating, and we truly appreciate you taking the time to share your experience with us. Please rest assured that we’ll pass your feedback along to the appropriate teams, as we’re committed to continually improving our products. If you should need any assistance with your Shark, you can contact us at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi there, We’re so sorry to hear about the issue with your filter and machine. That’s definitely disappointing. We truly appreciate you sharing this feedback, and we understand how important reliability is. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us so we can assist you further and explore possible solutions. Kind Regards, Shark Clean US.

Hi Michelle, Thank you for sharing your experience. It’s clear how important reliable air purification is for your family’s health, and it’s concerning that the units haven’t performed as expected. We’d like the opportunity to review this and assist you further to ensure your purifiers are working properly. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will work with you to explore the best options. Kind Regards, Shark Clean US.

Hi John, Thank you for sharing your detailed experience with the unit. Your feedback is valuable and helps us understand how the product performs in different situations. We appreciate you pointing out how you’re using manual settings and the impact on filter life. This insight is helpful for others considering the product. Kind Regards, Shark Clean US.