Customer Reviews for Shark NeverChange MAX Tower Air Purifier, White (HP302)
Item # : 24650533
Model # : HP302
Experience whole-home air purification and save $300+ with the Shark NeverChange Air Purifier MAX — powerful, quiet, odor-fighting performance for up to 1400 sq. ft. without replacing your HEPA filter for 5 years.
- EXCEEDS HEPA STANDARDS: Anti-Allergen* HEPA filter captures more micropollutants than HEPA standards require, trapping 99.98% of large, small, & micro-sized particles**
- NEVERCHANGE FILTRATION: HEPA filtration that won’t need replacement+. Debris Defense filter protects HEPA layers, for up to 5 years
Price is $399.99
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Over 30
350 reviews
Most helpful positive review
Posted Dec 21, 2025
Works out of the box
Works as advertised. I purchased 2 of the largest purifiers . One for the living room which connects to the kitchen. And one for the master bedroom. Easy to setup. Connected the one in the living room. 10 to 15 minutes it reached 100, while cooking dinner it dropped to 81. Recover back to 100 in about 25 minutes after done cooking. I always purchase Ninja products. May ...
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VS
Most helpful critical review
Posted Nov 17, 2025
Seems to work great....for a week
Broke after 5 days, making a horrendous squealing noise whenever running. Called for support and they couldn't replace it for a few weeks, called back and they still cannot replace it. I'll be honest I'm getting pretty mad at the whole ordeal.
Ranger77
Reviewed at:
sharkninja.com
Posted Dec 21, 2025
Works out of the box
Works as advertised. I purchased 2 of the largest purifiers . One for the living room which connects to the kitchen. And one for the master bedroom. Easy to setup. Connected the one in the living room. 10 to 15 minutes it reached 100, while cooking dinner it dropped to 81. Recover back to 100 in about 25 minutes after done cooking. I always purchase Ninja products. May ...
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Jb43
Reviewed at:
sharkninja.com
Posted Dec 18, 2025
Great
I like the purifier it’s a replacement very nice even the white color is nice
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John 1776
Reviewed at:
sharkninja.com
Posted Dec 16, 2025
Its OK for certain uses
I got this a few weeks ago to help with issues we have with some smoke from our pellet stove on startup or if food gets over cooked to preclude the smoke alarms going off.. It seems to be ok but we still have a smell so it doesnt get all smells out of air.. Maybe it will work better with allergens or pet hair but for smoke smells of pretty much any type its not that g...
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Response from Staples :
Hi John,
Thank you for sharing your detailed experience with the unit. Your feedback is valuable and helps us understand how the product performs in different situations. We appreciate you pointing out how you’re using manual settings and the impact on filter life. This insight is helpful for others considering the product.
Kind Regards,
Shark Clean US.
December 17, 2025
Breathing easier 13
Reviewed at:
sharkninja.com
Posted Dec 16, 2025
Best gift to myself this year
I purchased during Black Friday 2025. I liked it so much I came back and bought one for my daughter home. She has 3 dogs and my grandson has allergies also. What a fantastic gift to give.
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Sharked1
Reviewed at:
sharkninja.com
Posted Dec 15, 2025
Very impressed!!!
Love it so much that I ordered another. It’s super quiet and I feel like it genuinely cleans the air. I like seeing the air quality reading on it at 100%. I know it works because we have ours set up near the kitchen and anytime we cook we notice the air quality reading drop some but soon after it gets right back up to 100%
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J&LRanch
Reviewed at:
sharkninja.com
Posted Dec 11, 2025
Exceeded my expectations
I have used this air cleaner for 6 months and am extremely satisfied with the performance. It is easy to set up, easy to use and easy to maintain. I bought a hand held air gun for cleaning electronics and it works great to clean the removable screens. I noticed a difference soon after installing it. I am considering a second one for the second floor.
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Cappy
Reviewed at:
sharkninja.com
Posted Dec 10, 2025
Works great
I now have 3 of these, they automatically adjust based on the quality of the air.
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M2345
Reviewed at:
sharkninja.com
Posted Dec 6, 2025
Great quality
It seems to have very sensitive and good performance. It has an air purifying effect.
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Brandilynrog
Reviewed at:
sharkninja.com
Posted Dec 5, 2025
Love hate relationship
I bought 2! They take even the good smells out of the air! They run all the time as I have plug inns and wax melts going. I want it to leave the good smells behind! I haven’t bought any other product to compare it with but definitely cannot speak ill of them. I haven’t bought any dogs and in just three weeks cannot believe the difference!
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Ramirez
Reviewed at:
sharkninja.com
Posted Nov 29, 2025
Awesome air purifier
I just bought not to long ago! As soon as I turned it on you could tell it was working!! Best air purifier ever! We love it.
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JAJ1
Reviewed at:
sharkninja.com
Posted Nov 23, 2025
Easy to operate
Bought two units, they work great! Easy trouble free set up.
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Jelly
Reviewed at:
sharkninja.com
Posted Nov 22, 2025
Amazing air purifier
LOVE LOVE LOVE! I bought this at the recommendation of a family member. Worth every penny
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E3 North Port
Reviewed at:
sharkninja.com
Posted Nov 21, 2025
Small, compact extremely efficient air purifier wi
I bought two of these air purifiers. The two big takeaways are:
1) They are highly efficient and very quiet! They only turn on automatically when the air analyzer identifies that particulates in the air need to be removed. This saves primary energy use and keeps the air fresh.
2) They have integrated scent production using remarkably well-priced scent pods. Makes ...
1) They are highly efficient and very quiet! They only turn on automatically when the air analyzer identifies that particulates in the air need to be removed. This saves primary energy use and keeps the air fresh.
2) They have integrated scent production using remarkably well-priced scent pods. Makes ...
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RecombinantDAD
Reviewed at:
sharkninja.com
Posted Nov 17, 2025
Seems to work great....for a week
Broke after 5 days, making a horrendous squealing noise whenever running. Called for support and they couldn't replace it for a few weeks, called back and they still cannot replace it. I'll be honest I'm getting pretty mad at the whole ordeal.
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Response from Staples :
Hello there,
Thank you for taking the time to leave a review.
We're genuinely sorry to hear about the issues you’ve had with your Shark Ion vacuum and the difficulty reaching our Customer Service team. That’s not the experience we want for our customers, and we completely understand your frustration. We will absolutely share your feedback regarding your experience with the relevant teams internally.
Kind Regards,
Shark Clean
November 18, 2025
Selenap123
Reviewed at:
Shark Ninja
Posted Nov 10, 2025
Not Worth The Price
Not worth the price. You can get units much less expensive that do the quality of work. Didn't help much with odors when cooking or anything else for that matter. Also, my house is still dust as a contractors workbench. If wasn't to late I would return it.
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Response from Staples :
Hello,
Thank you for taking the time to provide your feedback.
We hear your concern, and we want to make this right. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-855-520-7816 so we can help with this.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean.
November 12, 2025
ChiGuy
Reviewed at:
sharkninja.com
Posted Oct 30, 2025
WORKS AMAZING
Absolutely Amazing. Works Great and would recommend. I have 2 air purifiers and live with one dog. Both are fantastic. I don't understand why the majority of negative feedback is from largely, Female Customers.
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Cleanair81
Reviewed at:
sharkninja.com
Posted Oct 29, 2025
Helps with breathing issues smells 6/10
I smother without mine I keep it clean with alcohol pads an vacuum
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Jahee
Reviewed at:
sharkninja.com
Posted Oct 28, 2025
Not sure about the accuracy and no odor control.
This sensor did nothing when I sprayed cleaner or air freshener near it. Still showed 199 percent clean air. It did react to blowing smoke into it. The air freshener pack smell is not noticeable unless I have my nose right at it. I’m not sure it works well as animal smells are not cleaned. The carbon should be cleaning animal smells. My blue air one removes odors wherea...
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Response from Staples :
Hello Jahee,
Thank you for taking the time to leave a review.
We’re sorry to hear the product didn’t meet your expectations regarding odor removal and sensor responsiveness. Your insights about air quality readings, fragrance strength, and odor control are very valuable, and we’ll make sure to share them with our product team for review.
We can help troubleshoot to ensure the unit is working as intended. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
November 11, 2025
fred21
Reviewed at:
sharkninja.com
Posted Oct 26, 2025
Filter has not lived up to expectations
I purchased The NeverChange on Apr 15, 2025 and the filter is down ro 15%. I expected it to last much longer
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Response from Staples :
Hi Fred,
Thank you for your review, and we’re sorry to hear that your filter is already down to 15% after just six months of use. The NeverChange Air Purifier MAX is designed to deliver long-lasting performance, and we understand how disappointing it can be when expectations aren’t met. Please reach out to our Customer Support team at 1-855-427-5127 so we can look into your specific case and offer assistance. We’re here to help and appreciate your feedback, it helps us improve our products and service.
Thank you for choosing Shark.
Warm regards,
Shark Clean US
October 27, 2025
mbarn
Reviewed at:
sharkninja.com
Posted Oct 26, 2025
Quiet!
Very pleased with this air purifier! Easy to get it going. Very quiet. Notice my husband’s sneezing has slowed, so I feel this has helped with the air.
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