Customer Reviews for Shark NeverChange MAX Tower Air Purifier, White (HP302)

Hi there, Thank you for taking the time to leave a review and share your customer experience. We recognize how important it is for a warranty replacement to fully meet your needs. While we’re glad to hear the air purifier itself is working well, your feedback regarding the overall replacement experience is valuable to us and has been shared with the relevant teams internally for review. If you’d like to discuss this further or need additional assistance, our Customer Care team would be happy to support you. Please feel free to reach out to us at: https://support.sharkninja.com/contact-us Kind regards, Shark Home.

Hi there, Thank you for taking the time to leave a review. We understand how adjustments can be disappointing when transitioning from a unit with fan and heater functionality to a different model, especially when it doesn’t respond quite the same during cooking. We’re glad to hear the unit is filtering the air well, and we appreciate your honest comparison to your previous model. Your feedback about performance and missing features is valuable and will be shared with our product team. Please rest assured that we’re here to support you if you notice any changes in performance or have concerns over time. If you’d like us to take a closer look at how your unit is operating or have any questions, our Customer Support team is always happy to help: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Theo, Thank you for taking the time to share your experience with your NeverChange Air Purifier MAX. We’re really sorry to hear that the air quality reading has remained at 100 percent even after all the tests you tried. We truly appreciate you bringing this to our attention. We’d love to take a closer look and help get this resolved for you. Please reach out to our support team through the link below so we can walk through a few steps together and ensure your purifier is working the way it should: https://support.sharkninja.com/contact-us Thank you again for letting us know. We’re here to help. Sincerely, Shark Home

Hi Shabak, Thank you for taking the time to leave a review. We're deeply sorry for the frustration caused by your Shark NeverChange Air Purifier. The constant cleaning of the filters and not working well with cigar smoke seems really annoying. We appreciate you bringing this to our attention. We'd take it onboard with us to improve our product's quality. If you’d like to speak with us further, please visit the link here: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hello Gina, Thank you for taking the time to leave a review. We're devastated to hear how difficult it has been to find a replacement filter. We completely understand how frustrating and concerning this is, particularly when you rely on your purifier during wildfire season. Please note that our team is working diligently to replenish stocks, and we know how much this impacts both the value and usefulness of your product. When you have a moment, please reach out to our support team via the link below, and we’ll look into availability options or alternative solutions to make sure this issue is resolved promptly. Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Clean

Hi there, Thank you so much for taking the time to share your review. We’re truly sorry to hear that you’re having trouble locating a replacement filter for your Shark air purifier. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Please know that we’ll be sharing your feedback with the appropriate teams so we can work toward improving your experience. In the meantime, you can check for availability through our authorized retailers, such as Amazon. If there’s anything we can do to support you or if you’d like to share additional feedback, we’re here to help. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean.