Customer Reviews for Shark Navigator Lift-Away Deluxe Upright Vacuum, Bagless, Blue (NV360)

Hi there, Thank you for taking the time to share such a detailed review and for highlighting both what initially impressed you and where the experience fell short. It’s great to hear how well the vacuum performed early on; strong carpet suction, easy maneuverability in tight spaces, and HEPA filtration making a difference for allergy sufferers are exactly the benefits designed into the product. At the same time, reading about the frequent hair‑wrap maintenance, accessories not staying securely in place, and the swivel detachable vacuum breaking after about a year and a half of light use is genuinely disappointing. A unit becoming unusable in that way, particularly when compared to the longevity you’ve experienced with other brands, clearly didn’t meet expectations. We’d really like the opportunity to look into this further and help resolve the issue. Please reach out directly to our support team at the link below so they can review your situation and discuss the best next steps with you: https://support.sharkninja.com/contact-us Kind Regards, Shark Home.

Hi there, Thank you for taking the time to share this feedback with us. We’re glad to hear this is your second Navigator Deluxe and that you’re enjoying the strong suction and lightweight design. We understand how the hose length and the shorter crevice tool can make using the vacuum feel awkward, and we can see how that would impact everyday cleaning. We appreciate you letting us know, and we’ll be sure to share your feedback with our team for review. If you have any concerns or need assistance, please feel free to reach out to us through the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Kyro, Thank you for taking the time to share this feedback with us. We’re really sorry to hear the vacuum wasn’t able to handle your rugs the way your previous Shark did, and that the red light kept coming on during use. We understand how disappointing that must have been, especially when you expected similar or better performance. We appreciate you letting us know about your experience, and we hope you’ll consider choosing Shark again in the future. Kind regards, Shark Home

Hi there, Thank you for taking the time to share such thoughtful feedback with us. We understand how disappointing it is when a vacuum doesn’t feel comfortable to use in your home, especially when you’ve had a positive experience with a previous Shark model. The concerns you mentioned, the weight, difficulty getting under furniture, and challenges with the cord, are all completely valid, and we appreciate you explaining how these design elements impact your cleaning routine. We’re also glad to hear you’ve found strong suction power, a large dust‑bin, and low noise levels to be positives, even though this particular model didn’t meet your expectations overall. Your experience and feedback are incredibly important to us, and we’ll be sure to pass your comments along to the relevant teams for review as we continue improving our products. Kind Regards, Shark Home.

Hi Kevin, Thank you for taking the time to share your feedback with us. We’re glad to hear your Navigator has continued to deliver strong suction and reliable upright performance over the years. At the same time, we’re sorry to learn how frustrating it has been to use the attachments. The Navigator Lift‑Away Deluxe should feel comfortable and easy to handle in both upright and above‑floor cleaning modes, so we understand your disappointment. We’d love to take a closer look at what’s causing the attachments to feel awkward or difficult to use and help offer the best setup or solution. Please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Thank you again for your long‑time support, we’re here to help however we can. Warm regards, Shark Home

Hi there, Thank you for taking the time to share your experience with us. We’re grateful that you’ve trusted Shark products for so many years, and we’re sorry to hear that your Navigator Lift‑Away Deluxe hasn’t matched the positive experiences you’ve had in the past. The vacuum should stand upright securely when locked into place, so the frequent tipping you’re describing is not expected and we understand your concern, especially with little ones around. We’d like to take a closer look at what may be causing the unit to fall over and help find a solution so you can feel confident using it in your home. Please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us We appreciate your feedback, and we’re here to help however we can. Warm regards, Shark Home

Hi Mark, Thanks for taking the time to share your feedback with us. We’re sorry to hear that your experience with the Navigator Lift‑Away Deluxe Upright Vacuum didn’t meet your expectations. The unit should feel sturdy in use, and it should be able to move across moderately thick carpet without the brushroll stopping. What you described isn’t the performance we want for our customers. We’d like to take a closer look at what’s happening and help find the right solution for you. Please reach out to us through our support page so our team can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thanks for taking the time to share this feedback. We are truly sorry to hear about your experience with the Navigator Lift-Away Deluxe Upright Vacuum and that using it made your back pain worse. We appreciate your loyalty to Shark over the years, and we understand how disappointing it feels when a vacuum doesn’t meet your expectations. We would like to learn more about what happened and help find a solution that better fits your home and comfort needs. Please reach out to us through our support page so our team can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to leave your feedback. We’re very sorry to hear that the vacuum isn’t meeting your expectations, especially after reaching out for guidance on finding a model that would work well under furniture. We understand how disappointing that can be. We’ll be sure to pass on your feedback so we can continue improving our products and support. If you need any further assistance or would like help finding a vacuum that better fits your cleaning needs, please feel free to contact us at https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home