Customer Reviews for Shark Navigator Lift-Away Deluxe Upright Vacuum, Bagless, Blue (NV360)
342 reviews
Most helpful positive review
Posted Dec 16, 2025
Best vacuum cleaner on the market
This is my second shark vacuum cleaner and I love it! The first one last 13 years and was used several times weekly because I have cats. These are the best products ever!
VS
Most helpful critical review
Posted Dec 17, 2025
RIP OFF!! Don’t waste your money
I have 5 of these (1 bought them for my kids and two for me). What a waste of money! Four of the five hoses have ripped and they aren’t covered by any warranty after six months! The cost of a new hose is astronomical!!
damioj_3975
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 20, 2025
Shark Navigator Lift-Away Deluxe Upright Vacuum –
I’ve been using the Shark Navigator Lift-Away Deluxe for a few weeks, and overall it’s been a fantastic addition to my cleaning routine. It’s powerful enough to pick up everything from everyday dust to pet hair, and the lift-away feature makes stairs and upholstery much easier to tackle.
What I loved:
✅ Strong Suction – It picks up dirt and debris really well on both c...
What I loved:
✅ Strong Suction – It picks up dirt and debris really well on both c...
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John in Cincinnati
Reviewed at:
sharkninja.com
Posted Dec 17, 2025
RIP OFF!! Don’t waste your money
I have 5 of these (1 bought them for my kids and two for me). What a waste of money! Four of the five hoses have ripped and they aren’t covered by any warranty after six months! The cost of a new hose is astronomical!!
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Response from Staples :
Hi John,
We understand how frustrating it must be to experience multiple hose issues, especially after investing in several units. Thank you for sharing your feedback as it’s incredibly valuable and helps us identify areas where we need to improve. We appreciate you taking the time to let us know about your experience, and we’ll make sure this feedback is shared with the relevant teams as we work to enhance product durability.
Kind Regards,
Shark Clean US.
December 18, 2025
MitRaw
Reviewed at:
sharkninja.com
Posted Dec 17, 2025
Great for the price
I bought this in October of 2023. It is great value for the money. I did my research and it was the best rated vacuum in the price range. My only complaint is that it did not come with all the tools I needed. After two years, it is still working. I have cleaned it out a few times a year and replaced the filters. It still works great! I might buy a second one for my kid'...
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Andym18
Reviewed at:
sharkninja.com
Posted Dec 16, 2025
Best vacuum cleaner on the market
This is my second shark vacuum cleaner and I love it! The first one last 13 years and was used several times weekly because I have cats. These are the best products ever!
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Gleave46
Reviewed at:
sharkninja.com
Posted Dec 12, 2025
Not to good
I bought this vacuum cleaner and even with the suction it all the way open it still wants to eat the carpet that's too hard to work
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Response from Staples :
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Navigator is providing too much suction. We will absolutely share your comments with the relevant teams for review. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Alternatively, you can check out self help guide for your vacuum here: https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide
Kind regards,
Shark Clean US
December 12, 2025
Rug cleaner
Reviewed at:
sharkninja.com
Posted Dec 11, 2025
Don’t purchase for carpets.
I can not push this product on carpets after following all the adjustment advice. Works well on wood but is the worst carpet vacuum I have ever owned. Would not recommend as a carpet vacuum. Will need to purchase another product
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Response from Staples :
Hi there,
Thank you for sharing your experience with us.
We are truly sorry to learn that you're experiencing issues with your Shark Navigator. Your feedback is greatly appreciated and will be shared with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you would like further information on how to maximize your vacuuming experience, please check out our Product Support section for guides and tutorials or contact our support team at 1-855-427-5127. We are always ready to assist and ensure your experience is a positive one.
Sincerely,
Shark Clean US
December 11, 2025
heathere134_5109
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 10, 2025
Strong auction, lightweight
I like how lightweight this vacuum is. It’s very easy for me to push and maneuver. It has great suction, very powerful. It does a wonderful job of collecting dog hair and debris. It has many attachments that are easy to connect and are great for furniture or getting into corners and nooks and crannies. It swept up our Christmas tree pine needles with ease, in just one s...
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mamakerbear
Reviewed at:
sharkninja.com
Posted Dec 9, 2025
Average due to Carpet
I really loved my last version of this model. It was amazing and lasted a long time. This one feels cheaper and does not run as well over carpet. It feels like an arm workout. Suction still seems decent. I haven’t had to empty the canister yet. It was easy to put together.
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Response from Staples :
Hi there,
Thank you for sharing your thoughts. We’re glad to hear you found it easy to assemble and that the suction seems decent so far. We’re sorry to hear this version doesn’t feel as sturdy or as smooth on carpet compared to your previous model. Your feedback is very important to us, and we’ll make sure it’s shared with the team for consideration.
Kind Regards,
Shark Clean.
December 10, 2025
Beater bar
Reviewed at:
sharkninja.com
Posted Dec 8, 2025
You need to make it easier to replace the beater bar on the vacuum. Taking off 10 screws is a little much. Had to Google a video to figure it out. Ridiculous!!!
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Response from Staples :
Hi there,
Thank you for taking the time to leave a review.
We’re sorry to hear about the issue you’ve experienced. The floor nozzle on your vacuum isn’t designed to be disassembled by customers, as doing so may cause further complications. If you’re having trouble with your floor nozzle, please contact our team at 1-855-427-5127. We’ll be happy to assist and find the best solution for you.
Kind regards,
Shark Clean US
December 10, 2025
Dantor Cleaning
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
sharkninja.com
Posted Dec 8, 2025
Great vacuum cleaner overall
I bought 3 vacuums for my business and we are very happy with them, I am planning on buying some more, good prices too!!
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meganp640_4503
Reviewed at:
influenster.com
Posted Dec 8, 2025
Best suction vacuums for value
I’ve had this vacuum for years it has hands down held up great over time. It is the best suction for carpet vs any other vacuums I have used. It cleans super well it is easy to take apart and clean all the parts.
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kathy154_8952
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 7, 2025
Budget friendly!
I’ve used the Shark Navigator Lift-Away Deluxe at home, and honestly, it’s a solid everyday vacuum. It picks up way more dust and crumbs than I expect, and the Lift-Away feature makes stairs and corners so much easier. I like that it works well on both my hardwood and area rugs, and the HEPA filter helps keep the air cleaner.
The downsides are pretty real, though: hair ...
The downsides are pretty real, though: hair ...
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Manda5555
Reviewed at:
sharkninja.com
Posted Dec 6, 2025
Low quality / low performing
I heard great reviews about Shark vaccumes this is my first Sharknproduct I’ve ever purchased and I’m not happy for several reasons . The quality seems cheap feels like it’s going to break really easily . The main reason I picked this one is for the swivel feature it’s not a smooth swivel at all in fact it’s a struggle to get it to swivel . There is only one row of br...
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Response from Staples :
Hi Manda5555,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your first experience with a Shark vacuum hasn’t met your expectations. The issues you mentioned regarding the swivel feature, brushroll performance, and overall quality are not the experience we want for our customers. We appreciate you bringing this to our attention and will share your comments with our product team to help improve future designs.
If you’d like assistance or troubleshooting support, please reach out to us at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
December 10, 2025
Tina53
Reviewed at:
sharkninja.com
Posted Dec 6, 2025
Disappointed
I bought quite this a month ago and am very disappointed. This is a replacement from my previous Shark vacuum which I loved until it broke.. I am sorry this replacement is such a downgrade.. It states it picks up dog hair, however the hair gets tangled in the brush, which then blocks other dirt and debrie from being sucked into the bin. I then am required to pull the d...
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Response from Staples :
Hi Tina53,
Thank you for taking the time to leave a review.
We’re deeply disappointed to hear that your unit shuts off, is hard to push on carpet, and that pet hair gets stuck in the brushroll. This definitely isn’t the kind of experience we want you to have.
We kindly invite you to reach out to our team via phone at 1-855-427-5127, so we can further assist. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
December 10, 2025
monicajustine_8380
Reviewed at:
influenster.com
Posted Dec 4, 2025
Powerful!
My fiancé and I have been searching for a new vacuum and we decided to invest in a Shark. It was absolutely worth the cost. It's powerful, has good suction, is lightweight and easy to maneuver. Furthermore, it can be made portable. Our old Kepson was extremely heavy and failed to pick up hair and dirt effectively. We're thrilled to have switched to a Shark. I highly rec...
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tigerk_5303
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 4, 2025
Really powerful, lightweight smaller vacuum!
The Shark Navigator Liftaway Delux is a really powerful vacuum! I have a German Shepherd dog and she sheds like crazy but this vacuum picks up ALL of the fur from my carpets, shag rugs and even her dog bed. My favorite feature on this vacuum is the liftaway option because lugging around a heavy vacuum makes it hard to get cobwebs off of the ceiling and go up my carpeted...
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meslc45_2320
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 4, 2025
Works great and has a detachable wand
This vacuum works great. I vacuumed last week with my old vacuum and now with this vacuum you can see how much additional debris was picked up. It’s also light and easy to store and move around. My favorite features are that’s it’s bag less is and the removable wand and attachments for getting cracks, upholstery etc. the vacuum seems well made and will hopefully last a....
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kimj72_425
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 4, 2025
Great vacuum that won’t disappoint.
I received the Shark Navigator Lift-away Deluxe Upright Vacuum for free for my honest review. Absolutely love this vacuum! The suction is incredible and it’s easy to use. We have a dog who sheds nonstop, and this is the first vacuum that actually picks up all his fur without clogging or losing power. We’ve gone through tons of vacuums over the years, and this one is by ...
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ilovenature_4738
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 3, 2025
Great Suction, easy to use
The Shark navigator vacuum has been a fantastic upgrade for my home. The suction power is strong and consistent, and it does an excellent job on both carpet and hard floors. I love that I can pop the canister off and use it on stairs or harder-to-reach spots without dragging the whole vacuum around. It’s lightweight, easy to use, and the blue color is a nice bonus. Real...
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kimbrem_6026
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
influenster.com
Posted Dec 3, 2025
Picks up EVERYTHING... Including pet hair!
It took me a minute to figure out, but once I did I was absolutely floored!! The whole handle pulls out into a long pole that can reach behind virtually everything and can reach up to the ceiling as well! It has a couple of different speeds and they all work amazingly! If you turn it all the way on to the third speed it sucks up animal hair like you wouldn't believe! It...
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