Customer Reviews for Shark Navigator Lift-Away Deluxe Upright Vacuum, Bagless, Blue (NV360)

Hi Carol, Thank you for taking the time to leave a review. We’re truly devastated to hear that your Shark isn’t working as expected and that the rubber piece needed to rotate the brushroll is missing. We understand how frustrating this experience can be, especially since it has led to dissatisfaction and a refund request. Please know that your feedback is important to us, and we will be sharing it with the appropriate teams internally to help improve our products and services. In the meantime, we recommend reviewing our self‑help guide using the link below: https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi Larry, Thank you for taking the time to leave a review. We’re truly devastated to hear that both of your Shark motors stopped working just two years. We completely understand how disappointing and frustrating this must be for you, and we truly appreciate you sharing this with us. Your feedback is very important, and we’ll make sure it reaches the right teams, so we can work toward improving your experience. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear about the ergonomic issues you’ve experienced, and we appreciate you bringing this to our attention. You might find it more comfortable to use by attaching the accessory directly to the wand. We’ll be sure to pass your comments along to our team for future improvements. For further assistance, please don’t hesitate to reach out to us at https://support.sharkninja.com/contact-us. Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We appreciate you bringing this to our attention, and we understand how frustrating this must be. Please know that we’re committed to making things right, so we'll certainly share your feedback with the appropriate teams to help improve your experience. If you need any further assistance with your Shark, you can contact us at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi Mike, Thank you for taking the time to leave a review. We’re truly unhappy to hear that you’re experiencing an odor when powering on your vacuum. We completely understand how frustrating this must be, and we’re here to help make things right. Your feedback on the vacuum’s design and available accessories is very important to us, and we’ll be sure to share it with the appropriate teams so it can be taken into consideration. Thank you for bringing this to our attention. If there’s anything we can do to make your experience even better or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your Navigator is providing too much suction. We will absolutely share your comments with the relevant teams for review. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Alternatively, you can check out self help guide for your vacuum here: https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide Kind regards, Shark Clean US

Hi there, Thank you for taking the time to leave a review. We’re disappointed to hear that your Shark vacuum has been difficult to maneuver on carpets, even after reducing the suction. We completely understand how frustrating this can be and appreciate you bringing it to our attention. Please know that we’ll share your feedback regarding the weight and heaviness of the vacuum with our internal teams to help improve future designs. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide?redirect=false If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi Jake, Thank you for taking the time to leave a review on our Navigator. We’re truly sorry to hear that you’ve encountered an issue with your vacuum. In situations like this, we recommend reaching out to our support team or consulting our troubleshooting guide for the safest and most effective next steps. Please avoid taking the unit apart, as this may affect your warranty and could potentially worsen the issue. We’ll always provide the most appropriate replacement or service option to ensure your unit is handled correctly, and we’re here to help. If you need any more information or assistance, please don’t hesitate to contact our team through our support team at: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hi there, Thank you for taking the time to leave a review on our product. We’re truly sorry to hear that you’ve encountered an issue with your vacuum. In situations like this, we recommend reaching out to our support team or consulting our troubleshooting guide for the safest and most effective next steps. Please avoid taking the unit apart, as this may affect your warranty and could potentially worsen the issue. While certain components of the unit are available as replacement parts, others are not. In those cases, we’ll always provide the most appropriate replacement or service option to ensure your unit is handled correctly. We understand this may be disappointing to hear, but we’re here to help. If you need any more information or assistance, please don’t hesitate to contact our team through our support team at: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hi John, We understand how frustrating it must be to experience multiple hose issues, especially after investing in several units. Thank you for sharing your feedback as it’s incredibly valuable and helps us identify areas where we need to improve. We appreciate you taking the time to let us know about your experience, and we’ll make sure this feedback is shared with the relevant teams as we work to enhance product durability. Kind Regards, Shark Clean US.

Hi there, Thank you for sharing your experience with us. We are truly sorry to learn that you're experiencing issues with your Shark Navigator. Your feedback is greatly appreciated and will be shared with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you would like further information on how to maximize your vacuuming experience, please check out our Product Support section for guides and tutorials or contact our support team at 1-855-427-5127. We are always ready to assist and ensure your experience is a positive one. Sincerely, Shark Clean US