Customer Reviews for Shark Navigator Lift-Away Deluxe Upright Vacuum, Bagless, Blue (NV360)

Hi Mark, Thanks for taking the time to share your feedback with us. We’re sorry to hear that your experience with the Navigator Lift‑Away Deluxe Upright Vacuum didn’t meet your expectations. The unit should feel sturdy in use, and it should be able to move across moderately thick carpet without the brushroll stopping. What you described isn’t the performance we want for our customers. We’d like to take a closer look at what’s happening and help find the right solution for you. Please reach out to us through our support page so our team can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thanks for taking the time to share this feedback. We are truly sorry to hear about your experience with the Navigator Lift-Away Deluxe Upright Vacuum and that using it made your back pain worse. We appreciate your loyalty to Shark over the years, and we understand how disappointing it feels when a vacuum doesn’t meet your expectations. We would like to learn more about what happened and help find a solution that better fits your home and comfort needs. Please reach out to us through our support page so our team can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to leave your feedback. We’re very sorry to hear that the vacuum isn’t meeting your expectations, especially after reaching out for guidance on finding a model that would work well under furniture. We understand how disappointing that can be. We’ll be sure to pass on your feedback so we can continue improving our products and support. If you need any further assistance or would like help finding a vacuum that better fits your cleaning needs, please feel free to contact us at https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. Having debris scatter everywhere when emptying your Shark vacuum and feeling frustrated with the design of the refuse tank is understandably disappointing. We know how discouraging it can be, especially since you previously owned a Shark vacuum that worked well. Feeling like this model isn’t performing as expected would be frustrating for anyone, and we’re sorry it has caused this much inconvenience. Please know that we appreciate you sharing this honest feedback, and we’ll make sure it’s passed along to the relevant internal teams for review. In the meantime, we recommend checking out the self‑help guide below for general maintenance tips that may assist with your vacuum: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001ZiQX/xHomcmo8E7r1YdOZDrV5G2ahiQqv9DcBis5w511VzSM If there’s anything more we can do to help or if you’d like to explore possible solutions, our Customer Care team is always here to support you https://support.sharkninja.com/contact-us Kind regards, Shark Clean.

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your vacuum is not picking up as expected and understand how disappointing and frustrating reduced suction power can be. We appreciate you bringing this to our attention and will be sure to pass your feedback along to our team. In the meantime, we recommend trying the troubleshooting steps in the guide below, which may help improve performance: https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide If the issue continues, the guide will also direct you to our Customer Service team for further assistance. Kind regards, Shark Home

Hi there, Thank you for sharing your experience. Great suction is definitely a win, but dealing with pet hair that gets trapped in narrow canister areas and ending up with dust on your hands during emptying can take away from the overall experience. Navigating stairs with the lift‑away feature is a big advantage, so it’s understandable that the canister cleanup feels like a step backward by comparison. Your feedback on pet‑hair performance and canister design is incredibly valuable. Insights like yours help highlight where improvements can make a real difference, and this will be shared with the team for review. Kind Regards, Shark Clean US.

Hi Carol, Thank you for taking the time to leave a review. We’re truly devastated to hear that your Shark isn’t working as expected and that the rubber piece needed to rotate the brushroll is missing. We understand how frustrating this experience can be, especially since it has led to dissatisfaction and a refund request. Please know that your feedback is important to us, and we will be sharing it with the appropriate teams internally to help improve our products and services. In the meantime, we recommend reviewing our self‑help guide using the link below: https://support.sharkninja.com/article/NV360-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.