Customer Reviews for HP 61 Tri-Color High Yield Ink Cartridge, Prints Up to 300 Pages (CH564WN#140)

Hello Lorriane I am sorry about the faded ink you are experiencing. That is not a desired printing outcome for customers and must be disheartening. I have a few recommendations to ensure you get the most out of your ink. - The most likely scenario is that your ink is clogged. Clean the printhead with a cloth or approved solution. There is an automatic process on the printer’s menu to clean the cartridges as well. - Your ink cartridge might be close to empty. It might be time to switch out the current cartridge for a new one. - It might be a hardware issue with your printer. Run a diagnostic check. I hope these solutions help you get the most out of your ink cartridges. -Amanda HP Care hp.com/support

Hi Carolyn I see that your printer said the cartridge was used or fake. I understand your disappointment of receiving a cartridge with this issue and hope to help you. • If you are unsure of the authenticity of the cartridge I suggest you visit the following link: hp.com/go/anticounterfeit. • I would also recommend contacting HP Support or the seller. You might be able to get a refund or replacement. The link for HP support is hp.com/contactHP. I hope we can remedy this issue for you and you continue to be an HP customer. -Amanda HP Care hp.com/support