Customer Reviews for Samsung Galaxy XCover6 Pro 5G Unlocked Cell Phone, 128GB, Black (SM-G736UZKEXAA)

Thank you for your feedback on the Galaxy XCover6 Pro! We truly appreciate your loyalty to Samsung. We're thrilled to see you enjoy the features of the XCover6 Pro. The X Cover6 Pro is built to withstand tough conditions with its military-grade durability (MIL-STD-810H), making it perfect for both work and play. It boasts a powerful Qualcomm Snapdragon 778G processor, ensuring smooth performance and multitasking capabilities. Regarding the battery, the XCover6 Pro is equipped with a 4,050 mAh removable battery, which is designed for long-lasting usage, especially in demanding environments. We understand that the capacity may feel limited compared to non-removable options, but this design allows for quick battery swaps, keeping you connected when you need it most. While wireless charging isn't a feature of this model, the focus on ruggedness and battery versatility makes it a reliable choice for users who need a phone that can handle various situations. We value your insights, as they are crucial in helping us enhance our products. Thank you again for sharing your thoughts, and we hope you continue to enjoy the XCover6 Pro's robust performance! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy XCover6 Pro, John! We’re thrilled you appreciate the removable battery feature, as it provides both convenience and peace of mind. It’s great that you find the durability of the XCover6 Pro to meet your needs, especially with your positive experience with the original XCover. We understand that technology isn't just about having the latest specs. It’s about finding a device that fits your lifestyle. That’s why we focus on creating tough, reliable devices that can withstand the rigors of everyday use. Your feedback confirms that we’re on the right track, and encourages us to continue delivering sturdy options like the XCover series. Thank you once again for your loyalty to Samsung and for your great review! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy XCover6 Pro, Harry! We appreciate your feedback about the LCD display. The XCover6 Pro features a 6.6-inch FHD+ display designed to deliver vibrant visuals even in various environments. While it’s engineered for durability, we understand that extreme cold can impact performance. If you expose your device to extreme temperatures, we recommend letting the device adjust to the optimal usage temperature (32° - 95°F) before use. This rugged device is built to withstand tough conditions, including military-grade specifications, ensuring reliability where you need it most. We hope you can enjoy its other features, like the powerful Snapdragon 778G processor and the long-lasting 4,050mAh battery, which allows you to stay connected during those demanding tasks. Your experience is important to us, and we always strive to improve. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy XCover6 Pro! It's great to see that you appreciate its features, especially since you mentioned how important certain specifications are to you. The XCover6 Pro is designed with durability and practicality in mind, boasting a rugged design that meets military specifications (MIL-STD-810H). This ensures it can withstand tough environments, which is a crucial aspect you highlighted. We understand that having expandable memory and a replaceable battery is essential for many users. The XCover6 Pro comes with a microSD slot that allows you to add extra storage, letting you keep all your important files and apps without worrying about running out of space. Additionally, its long-lasting battery is made for heavy usage throughout the day, and you can easily replace it when needed, providing great peace of mind. We hope the Galaxy XCover6 Pro continues to meet your needs and enhances your experience, whether you’re using it for work or leisure. Your insights help us improve and cater to our users better, so thank you for sharing! If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Aloha, Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Xcover6 Pro. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Please take a moment to review, "Galaxy phone or tablet will not charge" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a staunch Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger https://smsng.us/X-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01001573/

Howdy Acappelle, Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy XCover6 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us; I have provided you with a resource that may assist you with resolving what you may be experiencing with your device. Please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet." If you have any questions for us or if you would like any further assistance after reviewing the resource that has been shared, feel free to contact Samsung Support. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01212956/

Hello Erik, Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy XCover6 Pro. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your device in hand, are all covered under your Samsung Care+ plan. Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a treasured Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/smartphones/galaxy-xcover/buy/?modelCode=SM-G736UZKEXAA https://www.samsung.com/us/support/galaxy-battery/optimization/ https://www.samsung.com/us/support/troubleshooting/TSG01001388/ https://www.samsung.com/us/support/answer/ANS00078987/ https://www.samsung.com/us/support/troubleshooting/TSG01201462/

Howdy Bill, Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy XCover6 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! The Galaxy XCover6 Pro has one of the toughest screens out there with Gorilla Glass Victus+! The MIL STD 810H testing includes drop testing 1.5m and 1.8m with the device on its face, corners and edges a total of 26 times each. Pretty cool, right? The battery on your XCover6 Pro is replaceable so you can quickly swap it out, if you would like to. However, additional batteries are sold separately, and they must be installed in XCover6 Pro phone to charge. For your convenience, I have included a link that contains your device manual to help you become familiar with your settings and features of your Galaxy XCover6 Pro. You can use your buttons along the bottom of the screen for quick navigation. > From Settings, tap Display > Navigation bar > Buttons. > Tap an option under Button order to choose which side of the screen the Back and Recent apps icons display. Your Home key remains in the middle. Did you know that you can enable shortcuts for your top and side keys so that the apps of your choosing will open when you press and hold those specified keys? Check that out in your settings if that is of any interest to you! Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always here to help you in every way that we can! Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/downloads/