Customer Reviews for OtterBox Symmetry Series You Lilac It Purple Slim Case for iPhone 14 Pro (77-88515)
56 reviews
Most helpful positive review
Posted Jul 7, 2024
Case
I like this cell phone case. This is the only case I will use.
VS
Most helpful critical review
Posted Apr 19, 2024
Symmetry Butterfly Clear Case
Poor Quality. Doesn't fit phone properly so it's loose and already turning yellow and I haven't even put it on my phone
James
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 7, 2024
Case
I like this cell phone case. This is the only case I will use.
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Timm
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 24, 2024
Solid case.
Great case. Otterbox always has quality products and the warranty is great
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Liz G
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 19, 2024
Symmetry Butterfly Clear Case
Poor Quality. Doesn't fit phone properly so it's loose and already turning yellow and I haven't even put it on my phone
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Response from Staples :
Hello, Liz! We are so sorry you are experiencing both a discoloration issue and a fit issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this as we have a great warranty!
April 23, 2024
Mari Lu
Reviewed at:
otterbox.com
Posted Jan 13, 2024
A cute and sleek case… but it won’t last too long
This case is cute and sleek but the sides start to detach from the hard plastic back eventually. It lasted me about a year before it started detaching but now it won’t even hold my phone correctly since it’s coming off completely.
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Response from Staples :
Hello Mari Lu! We’re so sorry to hear about the trouble with your Symmetry Series case! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 16, 2024
K1309
Reviewed at:
otterbox.com
Posted Jan 8, 2024
Would not recommend
Purchased and used from day one with new iPhone 14pro. Back smashed after falling from about a foot.
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
January 9, 2024
gottarun11
Reviewed at:
otterbox.com
Posted Jan 2, 2024
Sadly disappointing.
I've used Otterbox cases pretty much exclusively for the last 10 years, but this was my first bad experience with their product. I purchased the case with the phone, and it's lived in the case since it's purchase. Like many reviewers here, the back glass of my iPhone 14pro shattered when it dropped from a about 2.5ft. Pretty disappointed, especially with how much of a ...
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
January 2, 2024
jpppp
Reviewed at:
otterbox.com
Posted Dec 3, 2023
dont buy
do not recommend - purchased and the back of the iphone screen shattered while in the case.
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
December 4, 2023
Ames
Reviewed at:
otterbox.com
Posted Nov 26, 2023
Get something heavier duty for a glass backed phon
My phone SHATTERED. It didnt protect it barely at all, I had to get my entire phone replaced. The cameras and entire back glass panel were toast.
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Response from Staples :
Hello, Ames! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
November 27, 2023
Yoyo
Reviewed at:
otterbox.com
Posted Nov 15, 2023
Phone shattered with THE CASE ON!
I used to love this case had 3 of them, until one drop with it on and the whole back shattered!
I was extremely surprised with otterbox so I reached out to otter box bec “they drop test them” and there’s nothing they can do besides send me a new case which is ok of them but the fact that the phone cracked and there’s no coverage, mind boggling.
I was extremely surprised with otterbox so I reached out to otter box bec “they drop test them” and there’s nothing they can do besides send me a new case which is ok of them but the fact that the phone cracked and there’s no coverage, mind boggling.
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Response from Staples :
Hello, Yoyo! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
November 17, 2023
kkkevin23
Reviewed at:
otterbox.com
Posted Sep 24, 2023
WORST PURCHASE EVER
NO DO NOT BUY
literally fell 2 feet and my entire back glass shattered
literally fell 2 feet and my entire back glass shattered
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
September 26, 2023
Jamie Lynn
Verified Buyer
Reviewed at:
otterbox.com
Posted Sep 19, 2023
Beautiful!!!
I love this case. It’s always my go to. It’s so beautiful and i love how the phone color shows through
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Ljg923
Reviewed at:
otterbox.com
Posted Aug 23, 2023
12 year Otterbox Customer says goodbye!
12 year OtterBox customer here! Bought this case for my iPhone 14 Pro and let me tell you - it’s garbage. I’m not sure what happened to the “leaders in protective phone cases” product, but it is certainly not worth the price, nor is it protective. After my phone slipped from my hands, and fell a measly 2 feet, the entire back glass shattered. I have NEVER had an Otterbo...
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re always happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
August 23, 2023
Hecro
Reviewed at:
otterbox.com
Posted Aug 20, 2023
Avoid.
Phone took a 3ft fall off of couch and shattered back glass of iphone 14. Also starts to yellow within a few months
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case. That amazing warranty is always available to assist with any yellowing or discoloration experienced with the case.
August 21, 2023
tbase24
Reviewed at:
otterbox.com
Posted Aug 17, 2023
AVOID!!
My iPhone shattered inside this case, and then Otterbox refused to help get a replacement phone. Go with another brand.
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
August 17, 2023
Rjrea5
Reviewed at:
otterbox.com
Posted Aug 11, 2023
Phone shattered in pocket, case falling apart
I ordered an otter box because it’s allegedly the best. Nope, back of my phone shattered from mild walking around? I really don’t even know. I didn’t drop it but out of nowhere my phone was shattered. Now the case is falling apart out of nowhere and doesn’t even hold the phone in.
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Response from Staples :
Hello! We're sorry to hear about your damaged device. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
August 11, 2023
KevinW
Reviewed at:
otterbox.com
Posted Jul 31, 2023
Do not purchase
For a $110, you would expect a 2.5 foot drop to be absorbed by the case. NOPE. Back of the new phone is completely shattered. Will never buy Otterbox again. Overpriced garbage.
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Beelonging
Reviewed at:
otterbox.com
Posted Jul 25, 2023
Love it!!
I feel bad for all the bad reviews. I have nothing but glowing reviews. I’ve had my case and phone for more than 9 months and dropped it countless times on many surfaces and it hasn’t cracked. The chai color hasn’t been altered by any of my clothing. I love this case!!
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Tuvo76
Reviewed at:
otterbox.com
Posted Apr 12, 2023
Disappointed
Had the OtterBox Symmetry Series+ Clear case on my phone since purchasing. Unfortunately, the glass on the back of my iPhone completely shattered the first time I dropped the phone on a tile floor. I thought OtterBox cases could handle that. I’ve dropped my iPhones on cement sidewalks with other cases, and nothing happened. What happened with “3X as many drops as milita...
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Response from Staples :
Hi there! We're sorry to hear about your disappointing experience with the Symmetry Series case for your iPhone 14 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
OtterBox, April 13, 2023
Irritated Consumer
Reviewed at:
otterbox.com
Posted Feb 18, 2023
Case povides NO protection for 3' high drop!
Brand new iPhone 14 Pro. Purchased the Symmetry Case AND OtterBox Alpha Glass screen protector. Then, it was my FIRST AND ONLY DROP from 3' height. Others have noted that the case is too slippery. Because of that, my phone slipped out of my hand. As a result of the lack of camera protection, the hard surface impact caused the back of the iPhone case to shatter. Als...
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Response from Staples :
While we're thrilled to hear that you've been a lover of all things OtterBox for such a long time, we're sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service
OtterBox, February 22, 2023
Anonymous
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 31, 2023
Easily stained
The case looks good out of the box and the chai/beige color is beautiful. HOWEVER, I have only used it for week and it already got a blue stained rim on the edges from putting in my jeans and jacket pocket. The stain cannot be removed and it’s very disappointing! Now I have a case that I cannot put in my pockets and it’s very inconvenient.
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Response from Staples :
Hey there! We're so sorry to learn about these cosmetic complications you've experienced. We get how that can be a bit disappointing. We do recommend the occasional case cleaning with warm water and mild soap to keep things looking sharp. If this doesn't do the trick though, we'd be happy to look into your replacement options under our product warranty. Just give our Otters a buzz at 1-855-688-7269 and they'll be able to answer any questions you might have or get the ball rolling on your warranty claim.
Best,
OtterBox Customer Support
OtterBox, February 1, 2023