Customer Reviews for StarTech.com® CDP2HD USB-C to HDMI Adapter, Black

Hi Benjamin, we are reaching out via the e-mail you provided to assist. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support for your CDP2HD via www.startech.com/chat or by calling 1-800-265-1844.

It's important to us that our customers have a positive experience with our products and we're sorry to hear about the difficulties you've had trying to use our CDP2HD. This adapter should work with any computer that has USB-C with DP-Alt (DisplayPort Alternative) mode and the Lenovo ThinkPad P52S has a Thunderbolt 3 port and a USB-C port with DP-Alt mode. The CDP2HD comes with a 3-year warranty and free lifetime technical support and we'd be happy to help fix this for you. Please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.

Hello Wendy, We're sorry to hear about the difficulties you're having with our CDP2HD. This adapter should work with any computer that has a USB-C with DP-Alt mode support. We've reached out at the email address provided to help look into this with you. If you have any questions in the mean-time, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.

We're sorry to hear about this problem with CDP2HD. It's unusual to see so many problems with this product. If this problem consistently happens with an individual computer, we recommend ensuring that your graphics drivers are fully up-to-date. If this doesn't fix the issue, we'd like to go through some troubleshooting steps to help find the root cause and, if needed, provide replacement units under CDP2HD's 2-year warranty. It looks like you're already in touch with one of our Technical Advisors, and we'll be happy to help provide a fix for this problem.

Thanks for letting us know about the flickering. We're very sorry for the technical difficulty. We'd like to make sure you have the latest software and firmware updates from Apple for your Mac. If the issue continues, our Technical Advisors can help troubleshoot the situation with you. To connect with one, please click Support at the top of this page then choose email, chat, or phone.

Thanks for sharing your review. We're very sorry about the audio problem you encountered. If the problem happens on multiple computers, the adapter is likely faulty. We'd be happy to replace it for you. One of our Technical Advisors can help start that process. To connect with one, just click Support at the top of this page then choose email, chat, or phone.

Thanks for sharing your experience with us. We hope we can help. This adapter works with USB-C devices that pass a DisplayPort video signal. Since not all laptops with USB-C have this capability, it would be helpful to know the exact model of systems you tried. We also sent an email to you at the address provided with your review. We have Technical Support Advisors available 24 hours, 5 days a week.