Customer Reviews for Brother DSmobile DS-940DW USB/Wireless Duplex Portable Scanner White
Item # : IM16KP738
Model # : DS-940DW
- Portable scanner with wireless and USB connections for easy and fast on-the-go scanning
- 600 x 600 dpi optical resolution for good-quality printed text and images
Price is $268.55
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Over 30
69 reviews
Most helpful positive review
Posted May 27, 2025
Nice basic scanner
I bought this as a backup portable scanner in case my larger scanner didn't work as expected. I tested it at home and it works great. It's also good if I need to scan just a page here and there and don't want to use the Adobe scan app on my phone.
VS
Most helpful critical review
Posted Jan 17, 2025
The worst scanner
The worst scanner. It does not work with iPhone 14 or iPhone 15 pro max. The battery does not last at all and extremely expensive so that it does not work wirelessly. I spent my money
Jamie S.
Verified Buyer
Reviewed at:
Staples Business
Posted Jul 20, 2025
Really wanted to love it but I hate this scanner
I've had this for 2 weeks. Took my IT guy 3 tries to set it up needs 2-3 different downloads but this isn't clear at all from the online troubleshooting guides. Could be a Windows 11 thing? It cannot scan anything at 1200x1200 dpi says Memory Full halfway through the first page but I am using a direct 3.0 USB cabled connection to scan a normal page no memory card be...
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Lisa
Reviewed at:
brother-usa.com
Posted May 27, 2025
Nice basic scanner
I bought this as a backup portable scanner in case my larger scanner didn't work as expected. I tested it at home and it works great. It's also good if I need to scan just a page here and there and don't want to use the Adobe scan app on my phone.
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Ed G
Reviewed at:
brother-usa.com
Posted Apr 15, 2025
Not worth it
I enjoy the small footprint but the power cord is touchy as well as the actual operation of this scanner. I found myself very frustrated with the paper port feeding mechanism also. If there is a true need for this you can make it work but you shouldn't have to work so hard at scanning anything.
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Reviewed at:
brother-usa.com
Posted Mar 13, 2025
Love it
Love the portability, fits in the backpack nicely, very easy to use.
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Pastmac
Reviewed at:
brother-usa.com
Posted Feb 23, 2025
The 940 has problems taking the paper to scan
We have used these portable scanners for years, here and in Italy. The model we used the most was theDS 620. Three of those are 8-10 years old and still working. But they are old enough they are no longer supported on the newer Mac OS systems. So we purchased this 940 model. For the most part it is very similar. The only problem with it is it tends to be very fini...
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Mpdi
Reviewed at:
brother-usa.com
Posted Jan 17, 2025
The worst scanner
The worst scanner. It does not work with iPhone 14 or iPhone 15 pro max. The battery does not last at all and extremely expensive so that it does not work wirelessly. I spent my money
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Response from Staples :
We understand you're experiencing issues with your Brother DS940DW machine not working properly. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
January 21, 2025
Paul U
Reviewed at:
brother-usa.com
Posted Jan 7, 2025
get to know b4 you buy
Although I love the end result ,, the instructions on using the machine are lacking ,, no instructions , I read other reviews online to find out how to start this thing.. I guess I have to go online and get the instructions. I still done know how to turn the 2 sided scan on and off ,, and the software ? well ,, there's Brother Iprint ,, ok, but then there's this sep[era...
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Response from Staples :
Thanks for taking the time to review your experience with the Brother DS940DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
January 9, 2025
grahampc
Reviewed at:
brother-usa.com
Posted Nov 5, 2024
terrible, terrible machine
The software is beyond flaky -- it's just infuriating. I have extensive technical experience and it took me two hours to set this thing up. Some things just don't work as promised -- push scanning, for example, is a non-starter. The WiFi indicator blinks even when WiFi is connected. The software is 2004 standard, with unhelpful buttons like "Machine Settings" and "Machi...
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Response from Staples :
Thanks for taking the time to review your experience with the Brother DS940DW. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/DS940DW
November 6, 2024
Dee_H
Reviewed at:
brother-usa.com
Posted Sep 10, 2024
Best Scanner for Receipts
This machine has been the best investment we have made. We run a non-profit rescue, and must keep track of receipts. For the first several years, we kept the physical receipts in little containers, but the printing on thermal receipts (which 90% of the receipts are) degrades with time - especially in a hot environment. We wanted to digitize, so I'd looked at several "mo...
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Shimshone
Reviewed at:
brother-usa.com
Posted Aug 27, 2024
Worked for two weeks
It broke after about two weeks. I spent over an hour on the phone with someone from Brother. They were able to fix it the first time, but a week later, I was no longer able to power it up. Fortunately, I was able to return it for a full refund.
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Response from Staples :
Thanks for taking the time to review your experience with the Brother DS940DW. We appreciate your feedback. I understand you are planning to return the Brother DS940DW. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/DS940DW
August 28, 2024
Robyn
Reviewed at:
brother-usa.com
Posted Aug 23, 2024
BEST SCANNER EVER
My son purchased this for me because of a genealogy project I am working on - he thought it would make my life easier - boy was he right!! Super simple to use, this is AMAZING! works great, scan to computer or to memory card - LOVE THIS
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MS59
Verified Buyer
Reviewed at:
staples.ca
Posted Jul 1, 2024
Mostly good, one surprising limitation.
This scanner works quite well. I like that I can scan wirelessly to my phone and my tablet computer, and I can scan to my PC.
The only negative so far is that it has to be attached to a computer to be charged. The same USB cable connected to a wall adapter does not charge this unit. I was quite surprised by the manufacturer's decision to place this limitation so I check...
The only negative so far is that it has to be attached to a computer to be charged. The same USB cable connected to a wall adapter does not charge this unit. I was quite surprised by the manufacturer's decision to place this limitation so I check...
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Reviewed at:
brother-usa.com
Posted Nov 9, 2023
Great Product!
Product was a little hard to use,but it became easier after working with it.I would recommend it to a friend.
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Eric MacDonald
Verified Buyer
Reviewed at:
staples.ca
Posted Oct 17, 2023
Brother DS-940DW Scanner not recognised
Computer would not recognise the scanner, even after an afternoon spent with tech support. I bought an Epson es200, but that was not satisfactory, since it was basically a used item, so I am not sure about using Staples in the future for similar products
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Des63
Reviewed at:
brother-usa.com
Posted Sep 20, 2023
Love
Awesome product! Love the print, setup was easy and so far I have no regrets.
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ryan
Reviewed at:
brother-usa.com
Posted Aug 3, 2023
always goes offline
when it decides it wants to be online it works great. However, after 2-3 scans it ALWAYS goes offline. Even when plugged into PC. The time ive wasted trying to update drivers, unplug/plug back in USB cable, restart PC is ridiculous, brother should be paying me to use this product.
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Response from Staples :
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Brother Customer Service, August 4, 2023
A Reimer
Reviewed at:
brother-usa.com
Posted Jun 10, 2023
Great when working
The unit is great when it works. periodically it does not scan and you have to scan the page a number of times.
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va3rne
Reviewed at:
brother-usa.com
Posted Jun 6, 2023
Operational Efficiency
Sometimes it works, sometimes it just freeze. Got feed up.
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Response from Staples :
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues with your Brother DS940DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Brother Customer Service, June 7, 2023
Venango
Reviewed at:
brother-usa.com
Posted Apr 24, 2023
Great Product
Very Easy To Use. Once set up it is extremely helpful and does more than I expected.
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DLB1
Reviewed at:
brother-usa.com
Posted Mar 28, 2023
Needs more than what is supplied.
You really need the clear plastic envelope to scan receipts and it doesn’t come with the scanner and is difficult to find even online!
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Response from Staples :
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you have been having issues finding the Carrier Sheet for your Brother DS940DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. Below is a link to our web page with the Carrier Sheet for your Brother DS940DW. It is available to order now.
https://www.brother-usa.com/products/csa3401
Brother Customer Service, March 2, 2023