Customer Reviews for Asus TUF Gaming 24.5" 144 Hz LED Gaming Monitor, Black (VG259QM)

Dear Tufenuf, Thank you for your comment. It's great to know that you are satisfied with this monitor. We certainly understand the inconvenience this may have caused if you cannot use the digital control center. The ASUS Display Widget Center utility software is not compatible with this particular monitor model. You need to use the OSD menu to customize this monitor's settings. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Hi Low and Slow, It is really unfortunate to hear about the black screen issue you had with your new ASUS TUF gaming monitor. This is definitely not the kind of quality to expect from ASUS products and it is not the norm, all ASUS products undergo intensive quality control, testing, and inspections. We are happy to hear that you were able to get a replacement unit, and we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2505034418-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support

Hello Mitchell Bridges, We’re sorry to hear that you’re experiencing black screen issues with your monitor. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If you’ve completed all the steps and the issue persists, reach out to us via email at [email protected] and include the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps us improve ASUS support channels. Please refer to this case number: N2409017679-0001 Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support https://www.asus.com/support/faq/1012723/