Customer Reviews for ASUS TUF Gaming 31.5" Curved 165 Hz LED Monitor, Black (VG32VQ1B)

Dear SAPERXI, Thank you for sharing your experience with the ASUS TUF Gaming VG34VQL1B Monitor. We sincerely apologize that the quality did not meet your expectations compared to similar models at the same price point, and we regret the inconvenience caused by the lack of Bluetooth functionality. Your feedback is valuable, and we will ensure it is passed along to our product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2409040662-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear ZaSho, Thank you for sharing your impressions of the ASUS TUF Gaming VG32VQ1B monitor. We are pleased to hear that you found the price, mounting balance, and color quality satisfactory. We sincerely apologize, however, for the ghosting issues you are experiencing during gaming, particularly in low-light scenarios. We understand how disruptive this can be to your gaming experience. To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2506009986-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line/Dead pixel: https://www.asus.com/support/faq/1013113/

Dear DB Cooper, Thank you for sharing your experience with the ASUS TUF Gaming VG34VQL1B monitor. We sincerely apologize for the ghosting issues you've encountered, and we understand how this can impact your overall viewing and gaming experience. To help reduce ghosting and improve panel performance, we recommend the following troubleshooting steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2409040662-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [LCD Monitor]Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers/line/Dead pixel - https://www.asus.com/support/faq/1013113/

Dear Valued Customer, Thank you for your comment. We do understand your disappointment with the monitor and the inconvenience this may have caused if you are experiencing ghosting and tearing using this monitor. The driver package for this monitor posted at: https://www.asus.com/us/displays-desktops/monitors/tuf-gaming/tuf-gaming-vg32vq1b/helpdesk_download?model2Name=TUF-Gaming-VG32VQ1B works properly with WIndows 11, it doesn't need to be updated. This monitor was designed for professional games and those seeking immersive gameplay. It features a 165Hz refresh rate and Adaptive-Sync(FreeSync Premium) technology, for extremely fluid gameplay without tearing and stuttering. To utilize and optimize the monitor's features and enhance video experience, ensure your PC meets the system requirements of this monitor and you are using a compatible and working video cable. If your PC, especially your GPU, ensure Windows and the graphics driver for your PC are up to date. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Hi Dormantstar, It is really unfortunate to hear about the display issues you are having with your new ASUS TUF gaming monitor. Please accept our humble apologies for the inconvenience, all ASUS products undergo intensive quality control, testing, and inspections. We would love to hear what what you think it would take for this to be a 5-star product, and we will forward your feedback to our product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2505034417-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support