Customer Reviews for OtterBox Symmetry Series Black Cover for iPhone 12/12 Pro (77-65414)

Hello, Izzy! We are so sorry to hear that you have experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

Hello! We are so sorry to hear that you are finding the Symmetry Series case to be a bit more slippery than you had hoped for. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with a return and assisting you with finding a perfect case to meet your needs.

Hello, Kelt! We are so sorry to hear you are experiencing an issue with the corner of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.

Hello! We apologize for the fit issue you have experienced with your Symmetry Series case. Please give our CS Team a call at 1-855-688-7269 as we have an awesome warranty, and we are happy to help!

Hello! We're thrilled to hear you are enjoying the amazing protective nature of that Symmetry Series case! We apologize for the issue you are experiencing with the case chipping. We have an amazing warranty that will remedy this issue for you. Please give our CS Team a call at 1-855-688-7269 so we can help!

Hey there! We're sorry to hear about your frustrations with your Symmetry Series case for your device. Thankfully, we will replace your case under our product warranty policy! Just give us a quick call at 1-855-688-7269 and we would be more than happy to get you all patched up. Cheers, OtterBox Customer Support

Hey there Asher. We're sad to hear your iPhone suffered from such damage under the watch of one of our Symmetry Series cases. With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired. Just give us a ring at 1-855-688-7269 and we would be happy to help. Kindly, OtterBox Customer Support

Hey there Maxim. We're sorry to hear about this unusual situation with your Symmetry Series case. Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement set your way. Just give us a ring at 1-855-688-7269 and we will get you taken care of. Cheers, OtterBox Customer Support

Hey there Summer! We're sorry to hear that you are not loving our Symmetry Series case for your device. We include photos on our product page to give you the best idea possible as to what it is you'll be receiving, but we apologize if you didn't find them helpful. We do our best to reflect the colors as accurately as we can, but some colors are harder to photograph than others. If you are needing further assistance with this color conundrum, give us a ring at 1-855-688-7269 and we would be happy to help. Cheers, OtterBox Customer Support

We're sorry to hear about your damaged device. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case. Kindly, OtterBox Customer Service

We're sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case. Kindly, OtterBox Customer Service Support

Your discouragement is of course understandable, and we are truly sorry to learn of the damage your two-week-old iPhone's display somehow sustained while covered by the Symmetry Series case. We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk. Our warranty won't be able to help with any device repairs, though we would very much like to get you set up with a new case, and potentially a new screen protector if the one you were using was also an OtterBox product, for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further. Warmly, OtterBox Customer Support

Very sorry to hear of the altercation between that hardwood floor and your iPhone/case combo. Although distance can certainly play a role in an outcome such as this, any given incident is also subject to a variety of other unique dynamics that be a factor as well. We regret that our warranty won't be able to help offset any costs associated with your deductible, though we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further. Kindly, OtterBox Customer Support