Customer Reviews for OtterBox Defender Series Pro Black Rugged Case for iPhone 12/12 (77-66213)
Item # : IM18FH936
Model # : 77-66213
OtterBox Defender Series Pro Case for iPhone 12 and iPhone 12 Pro Case
- Rugged case offers protection to your Apple iPhone 12 and 12 Pro with this cover that securely encases the corners and back
- Comes in black color and features synthetic rubber construction for added durability
Price is $55.99
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Over 30
237 reviews
Most helpful positive review
Posted Oct 13, 2025
A little pricey, but very very worth it
I’ve used otterbox for a long while now since I got my first phone and I can guarantee you I woulda broken several phones by now without it. The amount of corner-hits these things have kept from being screen-shattering is insane. Very good case. Would recommend.
VS
Most helpful critical review
Posted Jul 2, 2025
Phone issues
I am having problems with my phone (ex: volume on ringer & keeps going to shutdown screen continues to try to make emergency calls) with this case.
Chronos
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 13, 2025
A little pricey, but very very worth it
I’ve used otterbox for a long while now since I got my first phone and I can guarantee you I woulda broken several phones by now without it. The amount of corner-hits these things have kept from being screen-shattering is insane. Very good case. Would recommend.
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sd breadman
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 18, 2025
Very Protective case.
Well designed, tough case with good assembly instructions on line.
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Richard
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 2, 2025
Phone issues
I am having problems with my phone (ex: volume on ringer & keeps going to shutdown screen continues to try to make emergency calls) with this case.
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Response from Staples :
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
July 3, 2025
Photoish32
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 6, 2025
We Won’t try Anything Else!!!…
The most Reliable Cell Phone cover. Never buy anything else
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TJZJr
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 11, 2025
Otterbox defender
Worth every penny excellent protection , can take a lot of ( accidents).
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Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 21, 2025
A Real Solid Protective Case For An IPhone
This Product Exceeds The Standards For Protection For Your Phone
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Central Virginian
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 2, 2025
Protects my phone
Fits well. It makes the phone bigger and bulkier, but worth the protection against my frequent dropping of the phone. I modified a car dash mount so the case clips on it - easy to put in and take out of the dash mount.
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Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 30, 2024
Great case
Great case fits perfectly. Used Otter box for many years. Never had a broken phone or screen.
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Garry W
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 24, 2024
Problem with case fitting phone as advertised
The product did not fit the phone. The feedback options on the website did not offer that feedback just that "changed your mind". Not an appropriate option as suggests I made a mistake when in fact the phone case did not fit the cell phone as advertised.
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Response from Staples :
Hello, Garry! We are so sorry you experienced a fit issue with your product. Please reach out to our CS Team by phone or via chat, and we are happy to help with this issue!
Customer Service, November 25, 2024
Verified Buyer
Reviewed at:
otterbox.com
Posted May 14, 2024
Solid
Solid protector as always. I've been using them for years.
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Hog in Texas
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 26, 2024
I Need a Tough Phone Case
This is the second case that I have purchased for this I-phone. The only issue was with the rubberized outer portion. I really put these to the test...I am tough on them. Otherwise really happy with all the OtterBox products I have owned over the years. When I get a new phone...I get an OtterBox Case immediately.
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Taco
Reviewed at:
otterbox.com
Posted Jan 10, 2024
Literally the best purchase I've made
This case did a AMAZING job, normally i think im a average phone damager but today i left my phone on the top of my car and then realized when it fell off while i was going 45mph, i was thinking it broke for sure, but the phone had NO DAMAGE and minimal case damage, just a few chips and a lot of road burn
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Benn
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 19, 2023
Good Quality Case, Sturdy. Can Effect Screen cover
Great case so far. Makes having a generic screen protector nearly impossible though with the encroachment onto the screen by the case.
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Brittany
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 16, 2023
Don’t buy this phone case!!!
This Phone case sucks! Waste of money!!!Don’t buy!
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Response from Staples :
Hello, Brittany! We are so sorry you are not enjoying the Defender Pro Series case. If there is a specific issue with the case that we can remedy via warranty replacement, we would be more than happy to do so. If you would like to return the case, we can certainly assist with that, and if our Customer Service Team may help find a more perfect case for your taste, please do not hesitate to reach out as we are happy to help with that, too!
December 18, 2023
K in Oh
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 22, 2023
Really Pleased!
Chose the Defender Pro as the texture plus the extra horizontal lines across back of case all helps retain a grip and reduces sliding on smooth surfaces…very pleased and Otterbox.com shipped quickly.
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Dave Kaz
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 25, 2023
Fit
The case doesn’t fit my phone well sometimes it falls out
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Response from Staples :
Hello! We apologize for the issue you are experiencing with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
October 26, 2023
steve
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 18, 2023
All of my devices are protected by OtterBox
Replaced the tired looking Defender Series from when I bought the phone.
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thagen
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 12, 2023
Another great case from Otterbox!
Solid, great case! So pleased with fit and materials, great look!
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Mark
Reviewed at:
otterbox.com
Posted Sep 26, 2023
Not worth the price.
My screen cracked from a short fall. Difficult to change the silent riner switch and the charging port is bulky.
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
September 26, 2023
Katie
Verified Buyer
Reviewed at:
otterbox.com
Posted Sep 24, 2023
I only buy Otterbox!
The case is strong, comfortable and not too bulky. Just right for my iPhone.
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