Customer Reviews for ecobee SmartSensor Window/Door Sensor, White, 2/Pack (EB-DWSHM2PK-01)
Item # : IM19AC011
Model # : EB-DWSHM2PK-01
- Real-time notifications whenever a door or window is opened or closed through the ecobee app. When paired with ecobee Smart Thermostat Premium, it can play a chime when your SmartSensor for doors and windows is opened, for greater peace of mind. No Smart Security Subscription required to use this feature.
- With an ecobee Smart Security subscription you’ll unlock real-time push notifications when the system is armed. It can detect motion from a range of up to a 120° arc 16 feet away, notifying you when doors or windows are opened unexpectedly, or when unexpectedmotion is detected in your home.
Price is $83.89
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662 reviews
Most helpful positive review
Posted Jul 19, 2025
Super simple and easy to install and use.
I installed a few sensors on our exterior doors to satisfy my wife who is gone alone most days. The installation and setup was super fast and super simple. Using the app is probably even more simple. If a door opens we know right away. As an added bonus, if a door is open for a short period of time while the AC is on the system automatically shuts down the AC until the ...
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VS
Most helpful critical review
Posted Jul 23, 2025
T-Stat is good and works fine, door sensors ($$$$)
I’ve been an Ecobee user since before 2019.
I didn't get to join the pilot program for the Switch+, but I bought one as soon as it was released. Unfortunately, a lightning strike took it out. I replaced it with another one, and once again, after a small lightning spark, it went haywire. I had to remove it from the wall and reinstall it (which the average user probabl...
I didn't get to join the pilot program for the Switch+, but I bought one as soon as it was released. Unfortunately, a lightning strike took it out. I replaced it with another one, and once again, after a small lightning spark, it went haywire. I had to remove it from the wall and reinstall it (which the average user probabl...
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MrNok
Reviewed at:
Ecobee
Posted Jul 23, 2025
T-Stat is good and works fine, door sensors ($$$$)
I’ve been an Ecobee user since before 2019.
I didn't get to join the pilot program for the Switch+, but I bought one as soon as it was released. Unfortunately, a lightning strike took it out. I replaced it with another one, and once again, after a small lightning spark, it went haywire. I had to remove it from the wall and reinstall it (which the average user probabl...
I didn't get to join the pilot program for the Switch+, but I bought one as soon as it was released. Unfortunately, a lightning strike took it out. I replaced it with another one, and once again, after a small lightning spark, it went haywire. I had to remove it from the wall and reinstall it (which the average user probabl...
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Fifito
Reviewed at:
Ecobee
Posted Jul 19, 2025
Good product, but
The idea of having the having Ac hold if doors are open is great and unique and you could get more customers if you’re taking off the subscription fees and you would still make good profit since your sensors are expensive compare to the other brands
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MarkM
Reviewed at:
Ecobee
Posted Jul 19, 2025
Super simple and easy to install and use.
I installed a few sensors on our exterior doors to satisfy my wife who is gone alone most days. The installation and setup was super fast and super simple. Using the app is probably even more simple. If a door opens we know right away. As an added bonus, if a door is open for a short period of time while the AC is on the system automatically shuts down the AC until the ...
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sampag
Reviewed at:
Ecobee
Posted Feb 28, 2025
ecobee smtartsensor
I"ve had the thermostat for three weeks very easy to use great build quality
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Pferg1024
Reviewed at:
Ecobee
Posted Feb 20, 2025
Glad to see Nest GO
Had a nest for several years then it went to a new owner who ruined it all, doesn’t work,Google Home is more trouble, and I wouldn’t have it back if it was FREE. WE LUV our Ecobee system easy to install,multi-users too, and it works flawlessly. I would highly recommend anyone to try a great system that really works as advertised.
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Charles V
Reviewed at:
Ecobee
Posted May 23, 2024
Subscription required to put your A/C in hold
Subscription required to put your A/C in hold. But wait here’s the fun part… your system will still turn on in hold the whole time. So much for savings. My unit was still kicking on, on a day that was nice and I trusted the sensors putting my unit in hold. Thinking it means not to turn on. Thankfully it wasn’t much but these sensors are a complete waste. Hold apparently...
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brett
Reviewed at:
Ecobee
Posted May 11, 2024
Subscription Required
After buying these sensors, I discovered that the only way to use them as advertised is to pay for a subscription. Incredibly misleading advertising that has soured my opinion of Ecobee.
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KeepConditioneAirInsidr
Reviewed at:
Ecobee
Posted Feb 10, 2024
Scam to get you to pay a subscription for basic…
These
Work fine, until you want to use them with your EcoBee thermostat to automatically shutoff heating/cooling if doors are open, some how this is tied to their “security” subscriptions even though this should all be happening locally in your home without any dependency on the Ecobee cloud services. Just another company basing their entire business model on subscrip...
Work fine, until you want to use them with your EcoBee thermostat to automatically shutoff heating/cooling if doors are open, some how this is tied to their “security” subscriptions even though this should all be happening locally in your home without any dependency on the Ecobee cloud services. Just another company basing their entire business model on subscrip...
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Bill K
Reviewed at:
Ecobee
Posted Jan 30, 2024
Ecobee Premium *****
I changed from the Nest thermostat that I had for years because I was starting having issues with the thermostat from the WiFi ,to the schedule and Google moving everything to the Google Home app so I gave The Ecobee a try and I am glad I did it has working perfectly during the cold weather that we had. I was able to install it easily in 20 minutes even before the house...
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Jordan
Reviewed at:
Ecobee
Posted Jan 29, 2024
Waste of money
These door and window sensors are a waste of money currently. You can’t change the alert sound made when a door is opened even with the ecobee Alexa. I would not recommend until an update is out.
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Terry7
Reviewed at:
Ecobee
Posted Jan 1, 2024
Easy install
I had no trouble setting these up! I even ordered 2 more boxes & they are all up & working just fine.
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Cayamantkid
Reviewed at:
Ecobee
Posted Dec 27, 2023
Ecobee Door & Window Smart Sensors
Great addition to your Ecobee environment. Easy to install and they alert quickly when a door or window is opened. Great features packed product.
Can be easily added to your Apple HomeKit setup.
Just remember as the instructions state to make sure you know exactly where you are placing them and how they will work when opening or closing a window or door before y...
Can be easily added to your Apple HomeKit setup.
Just remember as the instructions state to make sure you know exactly where you are placing them and how they will work when opening or closing a window or door before y...
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Erik J
Reviewed at:
Ecobee
Posted Nov 10, 2023
False claim of motion sensing
Ecobee claims that this sensor detects motion and temperature in addition to door open/close.
That is false, or mine is broken. There is zero motion detection and I have tested multiple times. Only detects door open/close. And I don't see any sort of indication about the temperature at the sensor.
That is false, or mine is broken. There is zero motion detection and I have tested multiple times. Only detects door open/close. And I don't see any sort of indication about the temperature at the sensor.
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Response from Staples :
That's not the experience we want you to have with SmartSensor for doors and windows. Please reach out to our Customer Support team directly at ecobee.com/get-help for troubleshooting assistance.
ecobee, November 10, 2023
Scary maintenance costs
Reviewed at:
Ecobee
Posted Oct 27, 2023
Aftermarket costs are scary
Great products and easy to install but the aftermarket costs for items that are included with other competitors is making your sensor and cameras cost prohibitive. Awareness alarms and pic and video retrieval should not be part of your monthly/years maintenance fees.
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greybeard
Reviewed at:
Ecobee
Posted Oct 21, 2023
Great Feature
They work very well. For me it took a while to get used to keeping the doors closed all the time. After we got our A/C replaced keeping the doors closed was a necessity. We're building towards a decent security system. Learning all the time.
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Nyc Sal
Reviewed at:
Ecobee
Posted Oct 20, 2023
Pufchased, then suddenly required a smart security
I would not recommend ecobee door and window sensors. The company began requiring the a subscription service one year after I purchased. There was never a clue from Ecobee that they would start charging if you only wanted to use the open door detection to turn off the hvac. I never intended to buy this to use as security as I already have a fully monitored security sys...
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Response from Staples :
Thanks for reaching out. It sounds like you may have had an extended trial period with ecobee Smart Security.
All ecobee Smart Owners are permitted one two-month free trial per home of ecobee Smart Security. We apologize for any confusion.
While our pause heating or cooling when a door or window is left open feature is part of ecobee Smart Security, you can set up open/close alerts without a subscription.
For any troubleshooting assistance, please reach out to ecobee.com/get-help.
ecobee, October 24, 2023
Don563914
Reviewed at:
Ecobee
Posted Oct 17, 2023
Devices work as intended
This product performs as intended but you need a few of them to make a difference.
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Santi
Reviewed at:
Ecobee
Posted Oct 16, 2023
Monthly fee for sensors
I don’t think having door sensors should require a monthly/yearly fee. Ridiculous.
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Response from Staples :
Thanks for your feedback regarding ecobee SmartSensor for doors and windows. This product does not require an ecobee Smart Security subscription to view the open/close status or for alerts. A subscription is required for use with our pause heating or cooling when a door or window is left open. I'm happy to pass your comments along to the team for review.
ecobee, October 16, 2023
Pjmcgoff
Reviewed at:
Ecobee
Posted Oct 7, 2023
Ecobee Premium is the BEST
We had a Ecobee 3 Lite for 4 years but switched to the Ecobee Premium so we could get the Security System. We loved our 3 Lite but the Premium is by far the best Security System for the money. Plus all the other features like air quality and the Pause feature that turns off the HVAC system when the doors or windows are open. I highly recommend the Ecobee Premium!
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bob27.5
Reviewed at:
Ecobee
Posted Oct 4, 2023
Sensor range needs to be much better to compete
Amazing thermostat, it is really the best on the market. The sensors though don't carry very far and there needs to be some sort of repeater solution if they are stuck with this proprietary RF tech. It seems a decent solution for an apartment or condo. I don't feel 100% safe arming the system with sensors dropping out daily.
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Response from Staples :
Thanks for your feedback about ecobee SmartSensor for doors and windows. To reconfirm, this product has a range of up to 60 ft from your ecobee thermostat or camera and uses 915MHz to communicate. For troubleshooting assistance, please reach out to ecobee.com/get-help.
ecobee, October 16, 2023