Customer Reviews for OtterBox Commuter Black Cover for iPhone 13 Pro (77-83434)
155 reviews
Most helpful positive review
Posted Jun 7, 2025
Love the new cover
Wife said she has not dropped her phone at all since putting on the new Otter box cover! Old cheaper brand cover was super smooth and slick to hold on to. No more dropping is a good thing and I am sure the Quality of the Otter Box cover will help protect phone if dropped!
VS
Most helpful critical review
Posted Dec 18, 2023
Poorly designed phone case
Very disappointing case. The flexible edges get caught between the case and the phone, and the case often slips off a little when the phone is in my pocket. Would not recommend this product.
Corey
Verified Buyer
Reviewed at:
otterbox.com
Posted Sep 5, 2025
Nice Otter Box case as usual. Read the fine print
Quality case from Otter box as usual but not quite what I wanted. It says MagSafe compatible and it is but there is no magnet and you just have to kind of feel around with the charger until it starts charging. I missed that little nuance in the advertising. Without the magnet, the case is kind of useless to me.
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Response from Staples :
Thank you for your feedback! Please reach out to our CS team via chat and we are happy to help with any questions or concerns you may have on this!
September 8, 2025
Rick
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 7, 2025
Love the new cover
Wife said she has not dropped her phone at all since putting on the new Otter box cover! Old cheaper brand cover was super smooth and slick to hold on to. No more dropping is a good thing and I am sure the Quality of the Otter Box cover will help protect phone if dropped!
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Andy Poe
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 4, 2025
Perfect phone protector and others who have brand
Very nice one and recommended to all people who have iphones
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Feisty 57
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 17, 2024
Custom fit
Perfect for my needs as my other one wore out and I need the protection in case I drop my phone !!
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Xoxo
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 9, 2024
Can’t go wrong
I love that it still keeps the phone small but has the girp on the sides. My last case was peeling apart so back to otterbox I went. Can’t go wrong
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Emily
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 20, 2024
Sturdy case
Has held up well to me dropping it. Still isn’t scratched.
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Ams PR
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 9, 2024
iPhone 13 Pro Commuter Series
Perfect fit. Great look! It addes a lot of protection to my iPhone.
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Todd
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 23, 2024
Good case, few color choices
Good fit. Strong case. Limited colors knocks a star off.
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Valabul
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 3, 2024
OtterBox dependability
Good case. Fits my 13 pro well. Lightweight with good protection & a bit of color. Makes spotting my phone around the house easier.
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Hannah S
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 29, 2023
OtterBox is forever the way to go!
So far, loving all OtterBox iPhone cases. Usually bye the Defender Pro/Drop +, but this time tried the Drop + and so far so good!
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iphone user
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 18, 2023
Poorly designed phone case
Very disappointing case. The flexible edges get caught between the case and the phone, and the case often slips off a little when the phone is in my pocket. Would not recommend this product.
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Response from Staples :
Hey. We’re so sorry to hear about the trouble with your Commuter Series case! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
December 19, 2023
Will B
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 9, 2023
No screen cracks
Works like a charm I’ve had my phone for a couple years and thanks to these cases I’ve yet to crack the screen despite many many drops
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Matt B
Reviewed at:
otterbox.com
Posted Apr 10, 2023
Nice case, but blocks magnetic charger
I love the case but unfortunately it does NOT work with the Apple magnetic charging puck I’ve been using;- in either a vertical stand I had bought or even just flat on a table. Pretty disappointed in that since advertising specifically says that it does.
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Response from Staples :
Hey there Matt! We're sorry to hear about the confusion. While our Commuter Series cases are compatible with wireless charging, they are not MagSafe. This means that they may not work as well with MagSafe accessories, because the case itself does not have any magnets built in.
If there are any other questions or concerns you may have, give our friendly Otters a ring at 1-855-688-7269 and they will be happy to help.
Best,
OtterBox Customer Service
OtterBox, April 11, 2023
Ozzy
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 22, 2023
I phone 13 case protection ( great - products )!!!
Love the colors options very durable dropped
my phone few times (unintentionally)
Surprisingly survived so far 😂
Amazing warranties 🤩
I definitely feels on pricey side , for simple products!! Never tried any other brands/ products
Cuz strong reviews/results…
my phone few times (unintentionally)
Surprisingly survived so far 😂
Amazing warranties 🤩
I definitely feels on pricey side , for simple products!! Never tried any other brands/ products
Cuz strong reviews/results…
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Otter4
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 11, 2023
Disappointed
I have always loved the OtterBox cases. Unfortunately the new version I have on the 14 is not living up to its standard. It is already stretched out and No longer provides any buffer on the backside of the case where the lenses are. Disappointed.
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Response from Staples :
We're very sorry to hear about this unusual situation! Our Commuter Series is a fan favorite. We are confident that a replacement through our warranty will get your case back in action in no time! Just give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service Support
OtterBox, February 14, 2023
TylerInTally
Reviewed at:
otterbox.com
Posted Jan 19, 2023
Perfect Case
I've been rocking this case for about 5 months now and it's perfect. It's been dropped a few times and hasn't damaged the phone at all and it didn't even scuff the case at all. It's very durable and protective but not too bulky and it's surprisingly pretty sleek. I like it a lot. I don't have any Magsafe accessories so I can't speak on how well it works with that stuff....
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PatH
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 12, 2022
Protective case.
Great case. Fits phone well. Nice color. Protects the phone well, but not bulky.
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Sarah
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 10, 2022
Great case!
Fits great, works perfectly! I feel so much better knowing my phone is protected.
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Mike
Reviewed at:
otterbox.com
Posted Sep 6, 2022
MagSafe?
Just received this case with a custom print from Zazzle for work needs. All-in-all the case and the print job are solid, but this is advertised as MagSafe, yet it will NOT work with my MagSafe car charger. There is zero magnetism to the case. Quite frustrated as I waited months for this to be in stock so I could have the custom print done.
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Response from Staples :
We are very sorry to hear of the confusion prior to purchase. While the Commuter Series case does allow for a charge to pass from the MagSafe charger through to the iPhone 13 Pro, as you've discovered, it does not facilitate a magnetic seal.
We do make a number of case models that will provide a locking connection with Apple's accessory ecosystem, and we'd be glad to discuss options for a better experience going forward. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
OtterBox, September 12, 2022
Jackie Baltimore
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 16, 2022
Safety and Reassurance
I’m no longer worried about an accident when using my phone. Provides safety and reassurance.
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