Customer Reviews for OtterBox Defender Series Black Rugged Case (77-83430)
Item # : IM19LD118
Model # : 77-83430
- Rugged case offers protection with this cover that securely encases the corners and back
- Comes in black color with 50% recycled plastic construction
Price is $69.75
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Over 30
300 reviews
Most helpful positive review
Posted Jun 22, 2025
I liked the case so much I purchased a new one.
Sold case. I like the new designe. Replaced a worn-out case (4 years).
VS
Most helpful critical review
Posted Dec 26, 2023
Not Happy
The case is too big. The front looks pink and purple, not red and blue. It will not charge wirelessly. Not very happy. I miss Lifeproof. I never had any problems with any of their cases. Otter Box does not live up to their reputation.
Lori Letney
Verified Buyer
Reviewed at:
otterbox.com
Posted Sep 22, 2025
Need to return the OtterBox cellphone cover
It prevents the digital signal for navigation from phone to Garmin watch. I want to return, but OtterBox will not send my return request for a return label.
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Response from Staples :
Hello Lori! Thank you for your feedback! We are always trying to make our return process as simple as possible and are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
September 23, 2025
Tech Jeep
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 22, 2025
I liked the case so much I purchased a new one.
Sold case. I like the new designe. Replaced a worn-out case (4 years).
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Marine463
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 7, 2024
America
Great fit and style! Would highly recommend this phone protection device!
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Jamie
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 29, 2024
Great product
Have used many different cases but none seem to hold up to the work I do like otterbox. I have sent many back with free replacements they really stand behind there products.
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Larry Lavender
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 26, 2023
Not Happy
The case is too big. The front looks pink and purple, not red and blue. It will not charge wirelessly. Not very happy. I miss Lifeproof. I never had any problems with any of their cases. Otter Box does not live up to their reputation.
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Response from Staples :
Hello, Larry! We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further questions!
December 27, 2023
Pmchk
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 24, 2023
Defender
Love the Defender was glad too see the red, white & blue. I have dropped my phone many times with no worry! Would like more colors for Defender
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Jo Sparks
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 23, 2023
Otter box cases
This is the best company to get iPhone cases and supplies
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Jbledsoe
Reviewed at:
otterbox.com
Posted Oct 13, 2023
Not Red $ Blue
Not red and blue. Flag stripes are accurate, and it looks red in the picture online, out of the box it’s clearly purple and pink. Will be returning promptly for a refund. Picture is very deceiving.
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Response from Staples :
Hello! We apologize for any issue or colorway discrepancy you have experienced with your Defender Series case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
October 16, 2023
EMZ_
Reviewed at:
otterbox.com
Posted Jun 20, 2023
Don’t recommend around water
Not waterproof at all for iPhone 12 Pro Max, the back camera has a large opening since the 12 has a smaller camera than the 13. A splash of water and the water rushed into the back of the phone and down into the charging port
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Response from Staples :
Hi there! We're sorry for the confusion, but our Defender Series case is not waterproof! It sounds like you are looking for our Frē Series case, which is made to be waterproof. We apologize for this confusion! If you need any further help in finding the perfect case for you, just give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
OtterBox, June 20, 2023
Rick
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 19, 2023
Durable Product!
Great and durable product.. Really protects your cell phone!
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mike
Verified Buyer
Reviewed at:
otterbox.com
Posted May 24, 2023
Bad colors
Not verry thrilled that the colors are closer to pink and purple rather then red and blue!
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Response from Staples :
Hey there Mike! We're sorry to hear about your frustrations with the colors on our Defender Series case. We provide pictures of all of our products on our website, but some colors are harder to photograph than others! We appreciate your feedback on this, and we will be sure to pass it along to the correct teams for you!
In the meantime, if there is anything else that we can do to help, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Cheers,
OtterBox Customer Support
OtterBox, May 25, 2023
jdd2389
Reviewed at:
otterbox.com
Posted May 23, 2023
Tough defender case
Excellent case and very patriotic! Tough and sturdy as always.
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RebeccaNotBecky13
Verified Buyer
Reviewed at:
otterbox.com
Posted May 21, 2023
Camo Case
My husband liked this camo one a lot. It came as described and does it’s job.
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Verified Buyer
Reviewed at:
otterbox.com
Posted May 19, 2023
I love otter boxes I would recommend it to everyon
I think this is a really good clip and if I had to I would order one again
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mbecksd
Reviewed at:
otterbox.com
Posted May 18, 2023
Will not work with ANY screen protector.
No screen protectors will work for this case. I have tried three different screen protectors and the hard inner shell pushes up on the edges of the screen protector causing it to bubble. This allows for dust and dirt to collect between the protector and the screen. Now I have to look for a new case.
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Response from Staples :
We apologize for any trouble you've had with the Defender Series case for you iPhone 13/12 Pro Max. We specifically design all of our cases and screen protectors to work seamlessly together. However, since we don't perform any third party testing we're unable to guarantee the compatibility between our case and another company's screen protector. We'd recommend checking out one of our trusted screen protectors, like the Amplify or Alpha Glass, if you're looking for that 360 degree protection. Please feel free to give our awesome Otters a ring at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
OtterBox, May 19, 2023
Bob le camionneur
Reviewed at:
otterbox.com
Posted Apr 13, 2023
La qualité es pas au rendez-vous
Là clip casse tous temps le case de protection se déforme et il y a du lousse la seule solution es de faire une demande de garantie et de payer avec une carte de crédit que j’ai pas qui es frustrant et tu peux pas aller au magasin pour échanger j’ai le même problème que mais ancien case de protection
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Response from Staples :
Hi! We're sorry to hear about your frustrations with our Defender Series case. We would love to see what we could do to help. Please give us a call at 1-855-688-7269 and we would be happy to help!
Kindly,
OtterBox Customer Service
OtterBox, April 13, 2023
MrsBug
Reviewed at:
otterbox.com
Posted Apr 7, 2023
Survived a drop into the ocean!
Otterbox is simply the best. I had my Iphone max pro 12 in an otter box when it fell off my backpack and into the ocean. It was tossed by two waves and it took me 2 minutes to get it out as the sea tried to claim it. I ripped off the otter box and shoved the naked phone in my pocket so my body heat would dry it as i finished the hike. The phone is fine. Phenomenal. It h...
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FFBG77
Reviewed at:
otterbox.com
Posted Apr 4, 2023
Bad purchase
Top right corner of case will not stay locked in place. strangly stretched out
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Response from Staples :
Hey there! We're sorry to hear about this unusual situation with our Defender Series case. Have you verified that you purchased the correct size case for your device? This is important to verify as our Otter Engineers create our cases to fit the specifications of each device. If you have verified that this case is the correct size for your device. give us a ring at 1-855-688-7269 and we would be happy to help get you a replacement through our product warranty.
Best,
OtterBox Customer Service
OtterBox, April 5, 2023
Karen
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 31, 2023
Best phone case on the market
Great product that completely protects your phone! It makes it indestructible!
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Matt
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 28, 2023
Not user friendly
Can’t use my wireless charger unless I remove case
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Response from Staples :
Hey there Matt! We're sorry to hear about your frustrations with our Defender Series case. Are you using one of our wireless charging products? If not, we do not test our products with third-party items, so we cannot guarantee that our cases will work properly with third-party products.
If you are using one of our wireless charging products, give one of our friendly Otters a ring at 1-855-688-7269 and they would be happy to help troubleshoot this issue with you!
Cheers,
OtterBox Customer Service
OtterBox, March 29, 2023