Customer Reviews for OtterBox Symmetry Series Clear Ombre Spray Cover for iPhone 13 (77-85305)
137 reviews
Most helpful positive review
Posted Jan 25, 2024
Love this product!
I bought the clear case with daises on it. I love how it shows off the blue color of my phone while also reflecting my personal style! Highly recommend. My entire family buys their cases from this brand and loves them!
VS
Most helpful critical review
Posted Jan 8, 2024
Drop protection not there.
My daughter put this case on her phone and two days later it fell. The entire back shattered. So much for drop protection.
Chris
Verified Buyer
Reviewed at:
otterbox.com
Posted May 13, 2024
Sparkle cover
The only problem I have with the cover is the sparkles are really hard to see. It mostly appears clear.
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Terry
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 7, 2024
Clear case for IPhone 13
Buttons feel loose. Phone slid in to easy. Not sure how long it’ll hold in place
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Katherine
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 25, 2024
Love this product!
I bought the clear case with daises on it. I love how it shows off the blue color of my phone while also reflecting my personal style! Highly recommend. My entire family buys their cases from this brand and loves them!
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Amee
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 8, 2024
Drop protection not there.
My daughter put this case on her phone and two days later it fell. The entire back shattered. So much for drop protection.
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Response from Staples :
Hello, Amee! We’re sorry to hear about your daughter's damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
January 10, 2024
Jimmy
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 30, 2023
Great gift
This was a gift for my daughter, she loved it! Cute and stylish!
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533cfd
Reviewed at:
otterbox.com
Posted Nov 22, 2023
Unhappy
Received warranty replacement in August. Has been on the phone since. Phone fell off of bed to the floor and the back glass shattered.
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
November 24, 2023
Anaya
Reviewed at:
otterbox.com
Posted Oct 1, 2023
It works but some issues…
So I got this exact phone case about a year ago and it is such a good phone case, it works wonderful. Now it does yellow on the sides but that doesn’t bother me. What does is the bottom where the charging port is and where the volume/power button is will tend to weald and shape away from the phone and eventually come apart.
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Response from Staples :
Hello! We are so sorry to hear you experienced both the discoloration issue and a bit of a warping of the bottom portion of the case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
October 2, 2023
veryupsethuman
Reviewed at:
otterbox.com
Posted Sep 7, 2023
Phone back shattered within 8 days
I bought this to replace my last otter box case (exact same one) after the corner on my initial case snapped off. I figured I’d rather replace a case than replace a phone and the case was a year old, so I figured it was time. The case was delivered on August 29th. Not even 10 days later, on September 6th, I dropped my phone and the back glass completely shattered. It sh...
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Response from Staples :
Hello! As Customer Service expressed, we are very sorry to hear that you have had not one, but two unfortunate experiences with device damage. While we are more than happy to do whatever we can in reference to our product, we are unable to extend any sort of warranty or reimbursement to the device itself. The reason for this is we are not the manufacturer of the device. If we may assist with further questions or you would like to proceed with warranty replacement of the case, please give us a call at 1-855-688-7269.
September 8, 2023
TWood2055
Reviewed at:
otterbox.com
Posted Aug 14, 2023
Beware of Yellowing
Great case, but do not recommend purchasing the clear case. The case yellowed after just 2 months and looks terrible. I am sure functionally it still works but visually it is unacceptable.
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Response from Staples :
Hello! We apologize that you experienced a discoloration issue with your case. A number of factors in the environment may cause or accentuate this issue. We have an amazing warranty and would be happy to assist you with getting a new case. Please give our CS Team a call at 1-855-688-7269 so we may help.
August 15, 2023
yur mom
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 11, 2023
Eh
the back of it peeled and they do not do a good job for returns
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Response from Staples :
Hello! We apologize that you have experienced an issue with your case. We have an amazing warranty would be happy to assist with this issue. Please give our CS Team a call at 1-855-688-7269 so we may help!
August 14, 2023
Cgan
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 9, 2023
iPhone 13 Clear case
Wonderfully effective, great look. One star off because the previous one, exact same model, melted and turned yellow during a trip to the Caribbean.
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Not happy with phone case
Reviewed at:
otterbox.com
Posted Jul 28, 2023
Symmetry case not holding up over time
This clear symmetry cover turned yellow on the side edges within a few months. It looks dirty since it is over a white phone, not the effect I was looking for. I have had it 18 months and all 4 corners are broken/shattered/chipped from normal use and dropping phone a few times. I have had many cases I have been happy with over the years from Otterbox, and this one is no...
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Response from Staples :
Hello! We apologize that you have experienced discoloration and broken plastic after drop incidents. No need to purchase another case, as we have an amazing warranty! Please give us a ring at 1-855-688-7269 and our amazing CS Otters can assist you with the warranty process.
July 28, 2023
Bobm
Reviewed at:
otterbox.com
Posted Jul 20, 2023
Doesn’t last
After less than a year it became flimsy along the edges making the charging port difficult to access with standard chargers. I would expect better durability.
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Response from Staples :
We apologize for the issue you experienced with your case. We have an amazing warranty, so please feel free to contact our CS Team and we are happy to assist with this situation!
KF, July 27, 2023
McClain
Reviewed at:
otterbox.com
Posted Jun 27, 2023
Best case ever
I dropped my phone off of a fire escape with this case on it and my phone was ok
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plantm0m
Reviewed at:
otterbox.com
Posted May 1, 2023
Not Long Lasting
I’ve only had this case for a bit over a year when I bought a new phone. Since then, the protective plastic peeled off so the design has worn off and the case broke near the volume buttons and charging port after dropping my phone. The design is pretty, easy to put on, and sleek, but it doesn’t last.
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Response from Staples :
Hey there! We're sorry to hear about this unusual situation with your Symmetry Series case. Thankfully we have an awesome product warranty and we would be happy to get a replacement sent your way to clear things up for ya! Just give us a ring at 1-855-688-7269 and one of our friendly Otters will get you squared away!
Cheers,
OtterBox Customer Service
OtterBox, May 2, 2023
Verified Buyer
Reviewed at:
otterbox.com
Posted May 1, 2023
iPhone 13 otterbox
As always, the clear OtterBox for my iPhone, 13 is an outstanding product which I love
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Yoyo
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 1, 2023
Great case
Happy with my purchase! Love the flowers. Protecting my new phone is a must.
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Hollie G
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 19, 2023
What was expected
Case was what I expected. I have not had it long so no major drops of my phone since purchase. Easy to put on phone. I like the case.
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Kate
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 27, 2023
Raised edge provides great protection
I love the way this case looks with my green iPhone! I’m very tough on my phones and this one is still like new! The edge of the case provides a nice “bumper” around the phone, and slightly on top to prevent mishaps….but it’s still thin enough to fit in the slim phone pocket of my purse.
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Debbie
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 22, 2023
Turns colour
Turned yellow within weeks. Sturdy design though. 5/10
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Response from Staples :
Hey there, Debbie. We apologize for any disappointment you may have experienced with your Symmetry Series Clear case. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We hope the case has been working well for you despite these unexpected flaws though. You say that the case was a 5/10 for you, but only gave it one star--is there any other reason for this? We'd love to hear more of your thoughts on this case. Please give our friendly Otters a buzz at 1-855-688-7269 and they'd be happy to discuss this further and look into your warranty replacement options with you.
Cheers,
OtterBox Customer Support
OtterBox, February 24, 2023