Customer Reviews for ZAGG Rugged Book Polycarbonate 10.9" Rugged Keyboard/Cover Case for Apple iPad (10th Generation), Black (103111478)
683 reviews
Most helpful positive review
Posted Sep 28, 2025
This is my second.
This is my second rugged book for iPad. Both were very sturdy and did the job. Keyboard works well. The downside is that it is heavier than the iPad itself. but I'd rather have the weight than a broken iPad.
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Most helpful critical review
Posted Sep 2, 2025
Awful keyboard fell off unable to put back on
I had to send back. Right after I received it and open up the case the keyboard fell off and unable to put back on. It was very hard to open. I liked the old Zagg case much better without the removable keyboard!
Customer56
Reviewed at:
zagg
Posted Oct 17, 2025
Rugged
Mostly great. The one we ordered is fine. The one prior has a jacked up hinge and doesn’t open properly
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Jayboy
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zagg
Posted Oct 14, 2025
Like it but so far can’t click it in.
It’s very rugged and does the job it was designed for. But so far I cannot properly fit my iPad into the zagg.
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KRICH-Austin
Reviewed at:
zagg
Posted Sep 28, 2025
This is my second.
This is my second rugged book for iPad. Both were very sturdy and did the job. Keyboard works well. The downside is that it is heavier than the iPad itself. but I'd rather have the weight than a broken iPad.
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AM1407
Reviewed at:
zagg
Posted Sep 23, 2025
A good choice with room for improvement
As far as the detachable keyboard aspect goes, I like it, although it is a little tough to set the ipad back into the keyboard hinge correctly. The keyboard itself works well so far. Being able to put it on both ways for using the iPad like a little movie theater stand one way as well as doing work on it is awesome. But the case on the ipad itself is disappointing. I wa...
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Response from Staples :
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
, September 24, 2025
Sharon w
Reviewed at:
zagg
Posted Sep 2, 2025
Awful keyboard fell off unable to put back on
I had to send back. Right after I received it and open up the case the keyboard fell off and unable to put back on. It was very hard to open. I liked the old Zagg case much better without the removable keyboard!
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Response from Staples :
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
, September 2, 2025
Liamoco43
Reviewed at:
zagg
Posted Aug 30, 2025
Doesn’t close completely
This is the second rugged book in a row that never closes all the way unless I manually push the hinge. The problem occurs because the iPad slides out slightly from the groove holding it; there not tight enough of a hold that the hinge comes all the way forward when you close it.
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Response from Staples :
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
, September 2, 2025
Jon Bev
Reviewed at:
zagg
Posted Aug 29, 2025
Great protection for your iPad.
Great product for my new iPad. I used my 1st one for 12 years.
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GB and DB
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zagg
Posted Aug 29, 2025
Great case with keyboard
We ordered the 3rd and 4th case for our new iPads. No problem so far. Sturdy, etc. Our favorite still.
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Patricia S
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zagg
Posted Aug 22, 2025
Great keyboard great case
Love this keyboard and case. Had one for my old iPad and I wanted the same for my new one. Not disappointed at all.
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David Avery
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zagg
Posted Aug 19, 2025
Not A Seamless Transition
Difficult to assemble; once I finally got my iPad installed, it was fine. It should have been a seamless transition from the previous model, but it was not.
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SWSCALE
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zagg
Posted Aug 13, 2025
Well Built
The Rugged Book holds up well in the field. It is well-built and works well for our application. The only drawback is that the case tends to break where it connects to the keyboard after about a year of use. I wish there were more lugs where the case meets the keyboard to prevent this from happening, or that the hinge tension was reduced.
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Livelife
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zagg
Posted Aug 6, 2025
Lives up to its name Rugged fits like a glove
Definetly like its name Rugged book little tricky to learn keyboard keys to turn on backlight and change color for keys as I looked up support for keyboard and it explains how to use combo of keys I will print that out. The pencil connected well as the keyboard to my Apple 11 M3.
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adromano94
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zagg
Posted Jul 31, 2025
Didn't fit
Did not fit the model it says it is supposed to fit.
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Response from Staples :
We are sorry to hear you have experienced an issue with your keyboard. We want to make this right for you. Please contact our customer care team at 800-700-9244 or via email, [email protected]. They’ll be able to assist you promptly and resolve the issue.
, August 1, 2025
John E
Reviewed at:
zagg
Posted Jul 25, 2025
Rugged book for IPad A16 [10th generation]
Works well. Seems well built to protect the iPad and the keyboard.
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Reviewed at:
zagg
Posted Jul 6, 2025
Do not like it
The i pad is always coming get detached from the iPad and I do not see where to or how to return it
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Response from Staples :
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try! You can find return instructions on support.zagg.com
, July 7, 2025
Kathy Van
Reviewed at:
zagg
Posted Jul 3, 2025
Rugged Book Review
I really like the new Rugged Book, the only issue I had was getting the iPad INTO it……quite the struggle. It’s still not fitted perfectly, but it works and I can deal with it. 🙂
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RK in MD
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zagg
Posted Jul 2, 2025
Unreliable
I have had this same product multiple times. Each time, the keyboard gets gremlins in after year... like not able to use certain keys and the forward slash key starting automatically and not stopping until the batter drains. I have not found another similar device, so i have replaced it again. I only recommend this if you don't mind replacing it. ZAGG wont help you - y...
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Response from Staples :
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
, July 3, 2025
James B from Texas
Reviewed at:
zagg
Posted Jul 1, 2025
Replaced a ZAGG Rugged with another ZAGG Rugged
This one replaces an older one. I swear by ZAGG Rugged Books and I replaced it even though I no longer work out in the field. I like the ease of use and the protection!
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Becca C
Reviewed at:
zagg
Posted Jun 29, 2025
Sturdy keyboard case.
Typing on the keyboard is smooth. The keys are spread out, and they don't stick. It's a nice compact keyboard case I would recommend to friends.
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Adam Bu
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zagg
Posted Jun 24, 2025
Best rugged case for EMS/emergency service use.
Amazing product for EMS Use! We have a number of these for our iPad Airs that get used daily for EMS as our primary means of completing patient care reports. This product is fairly priced and works very well, while keeping our iPads well protected. Highly recommended.
My only wish is that the iPad battery would trickle charge the keyboard.
My only wish is that the iPad battery would trickle charge the keyboard.
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