Customer Reviews for Samsung Galaxy Buds FE Wireless Active Noise Canceling Bluetooth Stereo Earbuds, Graphite (SM-R400NZAAXAR)

Hello TLMJR, That’s what we love to hear! The Galaxy Buds FE is built to be both innovative and intuitive, and your review proves we’re on the right track. We're constantly working on new features and updates to make your experience even better. Newer Samsung Galaxy earbuds include Active noise canceling! When this feature is turned on, it will block out noise in the nearby area so that you can be fully immersed in your music. If you ever need to be aware of your surroundings, turn off Active noise canceling. Please check out the link provided for more on how to ensure noise-canceling is in effect. We appreciate your feedback. Let’s create the future, together. Thank you for choosing Samsung. Use Active noise canceling on your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001322/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Corey I Lyles, \nThank you for reaching out and sharing your thoughts on your Galaxy Buds FE. We strive to offer a variety of audio options to our users, whether it's speakers, Dolby Atmos on our Galaxy devices, or advanced sound quality with your Galaxy Buds FE. Designed to be a good fit for our users, we understand that preferences vary. We appreciate your feedback and thank you for being part of the Samsung community. \n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n

Greetings Servant of Tehuti, Thank you for updating us on your Galaxy Buds FE. We understand it can be frustrating when your Buds' microphone isn't working properly. Wondering what to do if the Galaxy Buds microphone isn't working? After recording with the microphone, listen to the playback. If you can't hear the sound, follow the troubleshooting tips below. A blocked microphone hole can prevent proper sound input. Regularly clean the microphone hole, speaker, and air duct to prevent debris buildup. Use a clean, dry, soft brush or cotton swab to remove dirt. You might resolve the microphone concerns by resetting your earbuds. Tap the Galaxy Wearable app > Earbuds settings > Reset, then follow the on-screen instructions to complete the factory reset. For more assistance, please visit the link below. Of course, our Samsung Support Team is always available to assist and discuss your options. Thank you for your review. We appreciate you choosing Samsung as your go-to brand. How to restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshoot/TSG10007280/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Kate, Thank you for contacting us about your Galaxy Buds FE. It can be frustrating when your Galaxy Buds are missing inside your house or after you've temporarily set them down. To make finding them easier, your Galaxy Buds include a feature in the app to locate them. Keep in mind that the detection range is limited to Bluetooth proximity. If your Galaxy Buds are lost, you can quickly find them using SmartThings Find or Samsung Find. These services allow you to see their location on a map, trigger a ringing sound, and get notifications once they are located. For more details on the SmartThings Find app and other features, please check the linked article below. We appreciate your review and thank you for being a valued Samsung customer. Find your lost Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10003616/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds FE! We're happy to see that you enjoyed them in the first year. To help maintain the great sound quality, there are a few tips that can enhance your listening experience in the link attached. Additionally, Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, providing extended protection and extra support. If you continue to experience low sound volume, please don’t hesitate to reach out to us at Samsung Support so that we can further assist you. We’re here to help! -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-or-one-bud-disconnects smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus