Customer Reviews for Samsung Galaxy Book5 Pro 360 16" 2-in-1 Ultrabook, Copilot+ PC, Intel Core Ultra 7, 16GB RAM, 1TB SSD, Windows 11 Home
Item # : IM1NS0566
Model # : NP960QHA-KG1US
Graphics card
Intel® Arc™ 140V
Display
2880 x 1800 resolution
Hard Drive
1TB SSD
Memory
16GB RAM LPDDR5X
Processor
2.2 Ghz Intel Core Ultra 7 processor
Operating System
Windows 11
Price is $1,899.99
1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Over 30
306 reviews
Most helpful positive review
Posted Dec 16, 2025
I made a good choice
This laptop is a very good investment. It's like a phone in a laptop but better.
VS
Most helpful critical review
Posted Dec 15, 2025
Do Not Buy.... Cracked Screen
Cracked Screen
Spontaneous cracked screen, as noted by other users.
Not covered under warranty but will be covered by the consumer rights act.
You can't argue it's not a manufacturer design flaw with so many reviews saying the same thing. Also many Facebook pages about the same thing.
Fix my screen FOC...... and maybe we'll sort it but until then all my Samsung g...
Spontaneous cracked screen, as noted by other users.
Not covered under warranty but will be covered by the consumer rights act.
You can't argue it's not a manufacturer design flaw with so many reviews saying the same thing. Also many Facebook pages about the same thing.
Fix my screen FOC...... and maybe we'll sort it but until then all my Samsung g...
Read full review
Sibu
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 16, 2025
I made a good choice
This laptop is a very good investment. It's like a phone in a laptop but better.
0up votes 0
0down votes 0
Report
Bryn15o2
Reviewed at:
Samsung UK
Posted Dec 15, 2025
Do Not Buy.... Cracked Screen
Cracked Screen
Spontaneous cracked screen, as noted by other users.
Not covered under warranty but will be covered by the consumer rights act.
You can't argue it's not a manufacturer design flaw with so many reviews saying the same thing. Also many Facebook pages about the same thing.
Fix my screen FOC...... and maybe we'll sort it but until then all my Samsung g...
Spontaneous cracked screen, as noted by other users.
Not covered under warranty but will be covered by the consumer rights act.
You can't argue it's not a manufacturer design flaw with so many reviews saying the same thing. Also many Facebook pages about the same thing.
Fix my screen FOC...... and maybe we'll sort it but until then all my Samsung g...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
We are sorry to see you are having issues with the display on your Book5 Pro, Bryn. We are not aware of any issues with the display on the Book5 Pro, and can guarantee that it is made with high standard materials, and the 16.0" WQXGA+ AMOLED display will wow you for years to come!
If you have endured any physical damage, then this will void your warranty and any repairs will be chargeable. This is line with the Terms and Conditions of the warranty agreement. Our engineers will thoroughly investigate this, and will give you the outcome to get your laptop back working to perfection.
We recommend reaching out to our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
Evoltobor_BazaarVoice_1, December 16, 2025
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 11, 2025
Galaxy book 5 360 pro
Screen is amazing! Love this versatile device... 1st laptop purchase ever, needed one for work and this book does it all
0up votes 0
0down votes 0
Report
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 6, 2025
It's a pretty good working phone
I use my phone for gaming and more I love how my phone looks and how it works is great! I hope I can win this and I will love to see more of your products and the way they look.
0up votes 0
0down votes 0
Report
Suppermommy03
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 6, 2025
Great computer
I am a professional photographer and I use my computer a lot for editing. The AI portion of this computer is very helpful in my editing.
0up votes 0
0down votes 0
Report
PVSSYMONSTER
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 6, 2025
All in one!
I’ve been using the Galaxy Book 5 Pro 360 for a while now, and it has quickly become my favorite device. The AMOLED touchscreen is extremely sharp and vibrant, and switching between laptop and tablet mode feels smooth and natural. Performance is fast with no lag, even when multitasking or running heavier programs.
What really stands out is how well it connects with my ...
What really stands out is how well it connects with my ...
Read full review
0up votes 0
0down votes 0
Report
Ew911111
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 5, 2025
Awesome Laptop
I just replaced my Lenovo laptop with this galaxy book 5 pro 360 and the speed and the features are just a lot faster and a lot nicer. The screen on this laptop is nothing but vibrant and clear.
0up votes 0
0down votes 0
Report
Boyblue40
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 5, 2025
Absolutely amazing
​The Samsung Galaxy Book 5 Pro 360 is a refined flagship that successfully balances the utility of a tablet with the power of a workstation. By adopting Intel's latest efficiency-focused silicon, it addresses historical battery life concerns while offering a premium visual and tactile experience, making it a top-tier choice for users invested in the Windows and Samsung ...
Read full review
0up votes 0
0down votes 0
Report
Misskeya
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 5, 2025
Hey christmas gift for my daughter
I don't have one, but my daughter, 15 yr old for won't one for Christmas.And if I can get that for her , that would be great , she talks about it all the time and said she loved this style
0up votes 0
0down votes 0
Report
Samsung1
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 5, 2025
Great device love it
Is the best co.puter I ever had do not regret one bit getting it and working on it, is fast great reliable hardware amd beautiful.
0up votes 0
0down votes 0
Report
Maniteja
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 5, 2025
It was awesome product I really like the screen
The galaxy AI is very help full in my daily life its helps me in doing the collage work and doing my coding part
0up votes 0
0down votes 0
Report
Galaxypro
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 5, 2025
Excellent piece of equipment. Love all the feature
Excellent piece of equipment. Love all the features it offers. Great AI. Fast and reliable and doesn't get hot
0up votes 0
0down votes 0
Report
Paper3605
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 4, 2025
This product has been great since I first got it!
I like how fast the processor is and the refresh rate makes the screen look amazing to watch movies and shows on it.Another great feature is the Galaxy AI helps alot qhen you need to know something, and Gemini aswell. Over the Book5 Pro 360 is a great computer that I will use for a while.
0up votes 0
0down votes 0
Report
Luminita
Verified Buyer
Reviewed at:
Samsung US
Posted Nov 28, 2025
Galaxy Book 5 360 ,16"
I recently started using the Galaxy Book5, and so far it’s exceeded my expectations. From multitasking to everyday work and casual use, it handles everything smoothly. The 15.6″ Full HD screen is bright and easy on the eyes — ideal for work,streaming or browsing. I highly recommend it
0up votes 0
0down votes 0
Report
Stephen
Verified Buyer
Reviewed at:
Samsung US
Posted Nov 27, 2025
GREAT Except battery life
Amazing tablet packed with features. I have only 1 complaint. Thr. Battery only charges to 89% i turn it off and use the included charger and nothing. Other than that I would still recommend.
0up votes 0
0down votes 0
Report
Christina
Verified Buyer
Reviewed at:
Samsung US
Posted Nov 27, 2025
Love it
​🌟🌟🌟🌟🌟
​I am absolutely thrilled with my purchase! The Galaxy Book5 Pro 360 16" is an outstanding machine.
​The laptop's performance is truly exceptional—the Intel® Core™ Ultra 7 handles everything I throw at it with incredible speed and responsiveness. Multitasking is seamless, and the large 1Tb storage provides plenty of room for all my files.
​Beyond the powe...
​I am absolutely thrilled with my purchase! The Galaxy Book5 Pro 360 16" is an outstanding machine.
​The laptop's performance is truly exceptional—the Intel® Core™ Ultra 7 handles everything I throw at it with incredible speed and responsiveness. Multitasking is seamless, and the large 1Tb storage provides plenty of room for all my files.
​Beyond the powe...
Read full review
0up votes 0
0down votes 0
Report
John D
Verified Buyer
Reviewed at:
Samsung US
Posted Nov 26, 2025
I Love the Galaxy Book5 Pro
This laptop is perfect for people looking for a device that can handle multiple tasks simultaneously. The speed is incredible. The screen display is beautiful. It converts to a tablet so easily. The pen is great for doing creative design. My grandson can't keep his hands off it. And it's a Samsung! So happy with my purchase.
0up votes 0
0down votes 0
Report
Muffin89
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Nov 20, 2025
This product has great features
I love how resourceful galaxy Ai is and how this computer is so easy to learn and use. I also l I very how fast streaming games, movies, and videos are.
0up votes 0
0down votes 0
Report
Verified Buyer
Reviewed at:
Samsung US
Posted Nov 19, 2025
Very good
Very fast and powerful, it turns on very fast. Run the games very well.
0up votes 0
0down votes 0
Report
Eddie D
Verified Buyer
Reviewed at:
Samsung US
Posted Nov 14, 2025
Top Notch Versatility and Build Quality
I have owned tablets and laptops of varying screen sizes and I found the 16' to be perfect. The versatility of the Book5 Pro 360 is impressive. You want a laptop? No problem, you got one. You want a tablet? No problem. Just flip the screen all the way over and you got one. The screen is bright and very clear. The body of the device itself is tough and sturdy. Definitely...
Read full review
0up votes 0
0down votes 0
Report