Customer Reviews for Samsung Book Cover Polyurethane 12.4" Keyboard Case for Galaxy Tab S9+ & S9 FE+, Black (EF-DX820UBEGUJ)

Greetings meripanda, Thank you for reaching out and sharing your thoughts on your Book Cover Keyboard Slim – AI Key. We appreciate your time and input. The Book Cover Keyboard Slim - AI Key provides all the features you'd expect from a keyboard, making it easy to connect your tablet and write emails or draft documents. Just like oil changes and tune-ups keep your phone running smoothly, software updates maintain optimal performance. We understand your preferences about the structure. Our primary purpose with the book cover is to protect your Galaxy Tab during use and transport. Additionally, there is the Book Cover Keyboard - AI Key, compatible with the Galaxy Tab S10 Ultra, S10 Ultra 5G, S9 Ultra, or S9 Ultra 5G, which includes a trackpad and offers a more laptop-like experience. Please see the link below. Thank you for your feedback; we’re glad to have you as part of the Samsung community. Book Cover Keyboard - AI Key, Galaxy Tab S10 Ultra | S10 Ultra 5G | S9 Ultra | S9 Ultra 5G https://www.samsung.com/us/mobile/mobile-accessories/tablets/book-cover-keyboard-ai-key-galaxy-tab-s10-ultra-s10-ultra-5g-s9-ultra-s9-ultra-5g-ef-dx925ubeguj/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there JimB, Thank you for reaching out and sharing your detailed experience with your Book Cover Keyboard Slim – AI Key. We understand that the keyboard's functionality with your Galaxy Tab makes a big difference. We also recognize that performance is key. Many users have found success by using a flat surface while typing and ensuring the pen is properly aligned with the case. Thank you for your review. We are always working to improve our accessories, and understanding user experiences helps us enhance and innovate with each new generation of devices and accessories. Thank you again for your review. We appreciate you choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Nati, We’re excited to see that the Book Cover Keyboard Slim - AI Key is meeting your expectations. Whether for productivity or entertainment, it’s designed to do it all; beautifully. Thank you for your review. Seamless. Smart. Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Jonathan, Thank you for sharing your experience with your Book Cover Keyboard Slim - AI Key. We appreciate your insight as we are constantly learning and developing our designs for our Galaxy Tabs, and your feedback is valuable from a user’s perspective. Thank you for your review. We value you as part of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Sveed99, Thank you for sharing your experience with your Book Cover Keyboard Slim. If your control key is not working, we recommend clearing the keyboard data by going to Settings > Apps > Samsung Keyboard > Storage > Clear data. If you need further assistance, please don't hesitate to contact the Samsung Support Team. We are here to help, and we appreciate your choice of Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Veaple, Thanks for the honest review of your Book Cover Keyboard Slim. While we understand this wasn’t quite the experience you expected, Samsung is committed to the quality of its products, providing a warranty that protects against any manufacturing defects in materials or craftsmanship. This coverage lasts for a specific period of 12 months, depending on the individual product. With this warranty, customers can feel confident that their investment is secure during this timeframe, guaranteeing the reliability and performance they expect from Samsung. Please reach out to our Samsung Support Team for further assistance. You can reach out via phone (1-800-SAMSUNG) or chat; more information will be linked below. We are here to help; thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Sheila, The Book Cover Keyboard Slim’s smooth feel and protection truly make it a top-tier companion for your Galaxy Tab. It’s always a win when style, function, and comfort come together so seamlessly. Thanks for sharing your experience! We are happy you have elevated your Galaxy Tab setup, and we appreciate your trust in Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Pete, We appreciate your feedback! Book Cover Keyboard Slim—AI Key continues to deliver the performance and style our users love. It’s exciting to see so many people enjoying its AI Key. It is really sturdy, and the confidence of knowing that the case is encapsulating your Galaxy Tab allows you to use it with ease and full functionality. We thank you for your review. Thanks for making Samsung your go-to choice. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello BTallent77, You can truly appreciate the durability and versatility of the Book Cover Keyboard Slim for your Galaxy Tab, especially since you are passionate about technology. The stability provided by the Book Cover not only offers the protection you need but also delivers the mobility you require when you're on the go, whether for working on projects or giving presentations. It's fantastic that you can use your Galaxy Tab so effectively, and the Book Cover enhances that experience. We hope you continue to enjoy your Book Cover. Thank you for reaching out and for choosing Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Galtab456, Thank you for your question regarding your Book Cover Keyboard Slim. To change the language settings for your keyboard, you will need to do this through the tablet itself. Please open the settings, navigate to "General Management," and then select "Language and Input." From there, you can choose your preferred languages and types. For your convenience, I will provide a link that details the steps to complete this process. If you have any follow-up questions, please feel free to reach out to us at Samsung. A member of our team would be more than happy to assist you in getting your keyboard functioning properly. Thank you for being a loyal Samsung customer. Use the keyboard on your Galaxy tablet -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello BPG1, We are always eager to hear from our customers and learn how they are using their Samsung products. Thank you for sharing your feedback on the Book Cover Keyboard Slim - AI Key. Our goal with this keyboard was to design a stylish, slim, and practical cover that still provides the protection our customers have come to rely on for their devices. The Book Cover Keyboard Slim does not include a trackpad, as we wanted to offer a keyboard option that might be more convenient for users with limited space. However, we do have the Book Cover Keyboard that includes a functional trackpad designed to meet the specifications of your Tab S10+. I will provide a link to this device for your convenience. There are still a lot of cool features included with your Book Cover, like the one-tap AI key that's linked to our wonderful Galaxy AI features. We encourage you to reach out to one of our dedicated Samsung Support Team members to discuss options for your Book Cover Keyboard Our team can be reached via phone or chat, and I will include contact information links. We truly appreciate your feedback. You are invaluable to us, and thank you for being a wonderful part of the Samsung family. Book Cover Keyboard - AI Key, Galaxy Tab S10+ | S10+ 5G | S9+ | S9 FE+ | S9 FE+ 5G Mobile Accessories - EF-DX825UBEGUJ | Samsung US - Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there CMA76, we appreciate your feedback on your Samsung Book Cover Keyboard Slim - AI Key, Galaxy Tab S10+. We understand how important specific features and functionality of your device and accessories are to you every day. We appreciate you sharing your feedback as we continue forward in innovating our product line. We are happy to hear you have found the keyboard and case that best align to your preferences. Please, reach out to us again any time with questions or additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages