Customer Reviews for Samsung Phone Case for Galaxy S24 Ultra, Shock Absorbing, Dark Violet (EF-PS928TEEGUS)
Item # : IM1S94344
Model # : EF-PS928TEEGUS
- Basic Phone Case for Galaxy S24 Ultra.
- Made of durable silicone material and comes in Dark Violet Color.
Price is $27.30
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29 reviews
Most helpful positive review
Posted Aug 30, 2025
Good case
Good grippy case, but harder to take out of my pocket
VS
Most helpful critical review
Posted Oct 21, 2025
Skip it
My first case fell apart within a few months. Samsung replaced it recently which was not easy. I've had the new case for about a month and it's already falling apart. Skip this case and get something better.
JeffM
Reviewed at:
Samsung US
Posted Feb 5, 2026
Nice grip but does NOT last!
Grip on this case is great!! I have had two of these cases and unfortunately I cannot recommend it because in both instances the case last less then six months before failing at the corners where small pieces just break off.
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Response from Staples :
Hello there JeffM,
Thank you for sharing your experience with the Galaxy S24 Ultra Silicone Case. We're glad you like the comfortable grip and feel of the case. Your feedback about the corners wearing over time is appreciated, as durability is essential for safeguarding such a powerful device. To ensure you feel confident with your accessory purchases, please note that Samsung offers a limited 12-month warranty against manufacturing defects in materials and workmanship for each product. Contact our Samsung Support Team to explore warranty options. We're here to assist you. Thanks for choosing Samsung! Our accessories are crafted to offer a blend of style, comfort, and everyday protection.
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https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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February 6, 2026
Mkop
Reviewed at:
Samsung US
Posted Oct 21, 2025
Skip it
My first case fell apart within a few months. Samsung replaced it recently which was not easy. I've had the new case for about a month and it's already falling apart. Skip this case and get something better.
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Response from Staples :
Hey Mkop,
Thank you for sharing your experience with your Galaxy S24 Ultra Silicone Case. Your feedback is crucial in our continuous efforts to improve our products and services. Our goal is to provide our users with protection options for their devices to keep them in tip-top shape. We value your input. As you know, please be advised that Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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October 22, 2025
Bryce
Verified Buyer
Reviewed at:
Samsung US
Posted Aug 30, 2025
Good case
Good grippy case, but harder to take out of my pocket
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Response from Staples :
What’s up Bryce, We appreciate your feedback on the Galaxy S24 Ultra Silicone Case in White. The strong grip you mentioned is part of its durable, soft-touch finish designed to reduce slips and protect your phone. While that secure fit might feel tight in some situations, many users find it reassuring for everyday use. It’s good to know the case is working as intended and keeping your device safe. Thank you for choosing Samsung. -Ty
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September 5, 2025
Careful shopper
Verified Buyer
Reviewed at:
Samsung US
Posted Mar 16, 2025
Doesn’t hold up well
Things started out great, beautiful premium case. After only a couple of weeks, the case has worn and has uneven texture.
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Response from Staples :
Hi There,
Thank you for sharing your experience with your Galaxy S24 Ultra Silicone Case. Your feedback is valuable to us as we are always seeking insight from user’s to learn more about how their accessories are working for them. We are constantly enhancing how our device’s accessories works functionality wise with our device and we want to enhance the user’s expeience as well. Thank you for your input. Your support means a lot to us at Samsung!
-Ty
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March 18, 2025
Angelina
Verified Buyer
Reviewed at:
Samsung US
Posted Mar 5, 2025
Good case
Good case. I had a similar one for my s22 ultra and loved the style. Because of the longevity and style of the s22 ultra case, I chose this one for my new s24 ultra. So far it seems equal in all ways.
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Response from Staples :
Hiya Angelina,
We’re excited that the Galaxy S24 Ultra Silicone Case is working so well for you. With Samsung’s commitment to quality and innovation, it’s no surprise that this one is getting such great reviews. Thank you for choosing Samsung! We love hearing success stories like yours.
-Ty
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May 21, 2025
Elijah
Verified Buyer
Reviewed at:
Samsung US
Posted Feb 24, 2025
Protects phone from everyday type mishaps.
Works great, protects my phone from everyday type damage in falls and drops from at 3 feet (scratches, scrapes, cracks, chips, shock, impacts, and internal damage to hardware), comfort in my hand due to rubberized coating.
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Lily
Verified Buyer
Reviewed at:
Samsung US
Posted Feb 17, 2025
Great case
Good quality good color
Perfect color for me
Good protector
Perfect color for me
Good protector
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JohnT
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 16, 2025
No screen Saver
Case advertised comes with a screen saver, it didn't! False advertising.
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Response from Staples :
Hi JohnT,
Thank you for sharing your feedback on the Galaxy S24 Ultra Silicone Case. We appreciate your input, as we strive to provide accurate information about our products. Please note that this case does not include a screen saver; however, you can set that up in your phone's settings. We do offer screen protectors, and you will find a link to those below. If you have any questions about product features or need assistance, please don’t hesitate to reach out to our Samsung Support Team. Thank you for your thoughts and for being a valued member of the Samsung community.
https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-s24-ultra-anti-reflecting-screen-protector-ef-us928ctegus/
-Ty
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January 17, 2025
GGHHI
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 23, 2024
Beautiful and works great!
My case is a beautiful violet just like my phone and is very easy to handle with the gripping aspect of the silicone and protects well.
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Harps
Reviewed at:
Samsung US
Posted Sep 18, 2024
Do not buy. Case rips easily and no support
Countless reviews on this case with the same defect with the case ripping on the edge. Never had this happen with other cases and Samsung claim physical damage is not something covered under warranty only defects. This is obviously a defect as they dont last more than a few months.
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Response from Staples :
Hi Harps, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra Silicone Case. We completely understand how important the durability and protection of your device are to you and the important of your phone case in that mission. If you are interested in exploring options that may be available to you, we have provided a link below to the Samsung Support Team. You can reach out to them through chat for assistance. We appreciate you being a Samsung customer. -Elizabeth
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September 18, 2024
RAR68
Reviewed at:
Samsung US
Posted Sep 16, 2024
COMPLETE GARBAGE!
Complete garbage!!! Poor quality!!! Corners and port ripped in months a ND they refuse to stand by their product!!! DO NOT ORDER if you want proper protection for your phone!
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Response from Staples :
Hello RAR68, thank you for sharing your thoughts with us about your Samsung Galaxy S24 Ultra Silicone Case. We completely understand how important your device and protection are to you every day. We have provided a link to the warranty we offer for all Samsung products to help you along with a link to the Samsung Support Team if you have questions or would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
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September 18, 2024
TYRONE
Reviewed at:
Samsung US
Posted Aug 28, 2024
Awesome phone case highly recommend for any galax
I bought this a little over two month's I've dropped my phone more than one occasion and it's saved my screen from cracking or breaking I recommend this product for galaxy user's
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Queens Queen
Reviewed at:
Samsung US
Posted Jul 15, 2024
Beautiful case, but not durable
First, giving credit where credit is due: I received the silicone case in yellow as a gift. The silicone is easy on the hands and grips well. I hold it and rest it on Mt leg, and it typically stays put. The yellow is beautiful and is bright enough so it stands out and I can easily find my phone. Did I mention how beautiful the yellow is? I find it esthetically pleasing....
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Response from Staples :
Hey there Queens Queen, thank you for your feedback on your Samsung Galaxy S24 Ultra Silicone Case. We are so pleased to hear you love the beautiful yellow color and enjoy the feel of the silicone when using your phone. We have provided a link below to the Samsung Support Team if you wish to discuss the tears you experience further and see if any options are available to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
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July 15, 2024
Lyssa
Reviewed at:
Samsung US
Posted Jun 11, 2024
Pretty color but poor quality
Poor quality. Very disappointed because I loved the color and sleek design. The case started to peel within the first 3 weeks of using it.
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Response from Staples :
Salutations Lyssa,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra Silicone Case. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your S24 Ultra Silicone Case is not performing up to your expectations, please feel free to reach out to Samsung Support to discuss any possible warranty options that may be available. Thank you for being a faithful Samsung customer.
- Debra
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June 14, 2024
Agdx
Reviewed at:
Samsung US
Posted May 3, 2024
Poor quality
Broken in 3 months
Not the quality I was expecting
Not the quality I was expecting
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Response from Staples :
Hi there Agdx,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra Silicone Case. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any information available regarding what you may be experiencing with your S24 Ultra Silicone Case and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting or if you have any questions for us. Thank you for being a faithful Samsung customer.
- Debra
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May 8, 2024
Gabriel
Reviewed at:
Samsung US
Posted Apr 26, 2024
Terrible case
Terrible case. Haven't used it for anything besides day to day use and parts of case is peeling off and even a part missing on one side of the case
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Response from Staples :
Aloha Gabriel,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra Silicone Case. We appreciate your honesty as we strive to provide the best products on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please do not hesitate to contact Samsung Support if you feel like your Galaxy S24 Ultra Silicone Case has not been performing up to your expectations or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
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April 29, 2024
K113
Reviewed at:
Samsung US
Posted Mar 29, 2024
Looks Good, Feels Good
I got this case for my S24 Ultra and I love it!
Yes, it is a tad more expensive than the alternative, but I think it's the only one with sleek and minimalist design.
Hopefully it'll last long
Yes, it is a tad more expensive than the alternative, but I think it's the only one with sleek and minimalist design.
Hopefully it'll last long
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Old guy
Reviewed at:
Samsung US
Posted Mar 26, 2024
Now worth it
Lasted a couple months started peeling/cracking where case meets display, between q and a on leyboard
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Response from Staples :
Aloha,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra Silicone Case. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 Ultra Silicone Case's sleek design gives you a comfortable grip to keep your phone snug in your hands. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
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May 17, 2024
S24ultrafan
Reviewed at:
Samsung US
Posted Feb 20, 2024
Quality issue
Not a full month in and the case has a tear on the top left. The color and the feel of the case is nice, but if it's going to rip then I'll look for alternatives.
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Response from Staples :
Hi there S24ultrafan, thank you for sharing your thoughts with us about your Samsung Galaxy S24 Ultra Silicone Case. We understand how frustrating it is to have a case for your device that is not meeting your expectations. We have provided a link below to the Samsung Support Team and your warranty information to help review what options may be available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
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July 1, 2024
TBone
Reviewed at:
Samsung US
Posted Feb 12, 2024
Great case
Originally bought the vegan leather case but didn't like how the case was lower on the vertical sides of the case felt like it wouldn't be protected if the case took a fall. The silicone case feels much better and a lot less slick. Also prefer the buttons on the silicone case much clickier and less likely to accidentally press.
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