Customer Reviews for Samsung Galaxy S25 5G Smartphone Cell Phone, 128GB, Silver Shadow (SM-S931UZSAXAA)
Samsung Galaxy S25 5G Smartphone Cell Phone, 128GB, Silver Shadow (SM-S931UZSAXAA) is Out of stock
Item # : IM1SE0850
Model # : SM-S931UZSAXAA
- Features a 6.2-inch Dynamic AMOLED 2X display with a Full HD+ resolution of 2340 x 1080 pixels.
- It features a triple rear camera setup—50MP wide, 12MP ultra-wide, 10MP telephoto—along with a 12MP front camera for selfies and video calls.
Price is $749.02
4965 reviews
Most helpful positive review
Posted Feb 11, 2026
The best experience
I recommend people to try base models like s25 because recently I upgraded from s21 so I see the big gap between these phones and I'm very impressed with the new hardware and progress. But I won't suggest people to upgrade every year like for what? Just to show off? Unless ur performative person I guess.
VS
Most helpful critical review
Posted Jan 31, 2026
Software Updates Never End
I hate Samsung Phones. The updates software are never ending. I downloaded a software update and two days later, another update shows up. Never again
Frank G
Verified Buyer
Reviewed at:
Samsung US
Posted Feb 14, 2026
Overdue upgrade
After six years with the Samsung S9 and over three years of no software updates, an upgrade was overdue for security at the very least. The Snapdragon processing speed of the S25 is leaps and bounds over the S9's, running 5G in the wild and 6E at home. I do miss the edge display and rear-mounted health sensor on the S9, which probably will force me get a Samsung watch ...
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A nickname
Reviewed at:
Samsung US
Posted Feb 11, 2026
Mediocre
3 stars you upgraded what people do not care about wonderful! Ai I can wait to ignore it. Same problems as always 5 percent battery need the flashlight to find charger to bad just turn up the brightness on your screen and use that, just kidding that times out in 10 seconds you are at 5 percent battery you have no rights to your property. How has this problem not been fi...
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Response from Staples :
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how disappointing it can be when your device is not meeting expectations. We would love to help you troubleshoot the frustrations you mention experiencing for the best possible experience with your device. We have provided links to troubleshooting guides to help you maximize the battery life and troubleshoot the microphone or speakers of your device. We have also shared a link to the Samsung Support Team for your convenience if these experiences continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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February 11, 2026
Luther07
Reviewed at:
Samsung US
Posted Feb 11, 2026
The best experience
I recommend people to try base models like s25 because recently I upgraded from s21 so I see the big gap between these phones and I'm very impressed with the new hardware and progress. But I won't suggest people to upgrade every year like for what? Just to show off? Unless ur performative person I guess.
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Response from Staples :
Hi there Luther07, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear how pleased you are with the ugpraded features and capabilities of your new device. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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February 13, 2026
IJP10
Verified Buyer
Reviewed at:
Samsung US
Posted Feb 1, 2026
Too much AI, worse instead of better
I just "upgraded" from an S10 because my old phone was damaged. I am sad. The S25 has too much AI nonsense mucking it up.
Things that worked well before have been changed to AI and are now worse. For example, Smart Select which worked great and I used nearly daily is now AI Select. It is slower and more cumbersome now. It no longer snaps to photos. And it has an ann...
Things that worked well before have been changed to AI and are now worse. For example, Smart Select which worked great and I used nearly daily is now AI Select. It is slower and more cumbersome now. It no longer snaps to photos. And it has an ann...
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Response from Staples :
Hello IJP10, thank you for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device can come with a learning curve that can cause frustration. We have provided a link to an article tohelp you with the refresh rate of your device to help you maximize the speed of your phone. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not finding enjoyable or useful for your needs. We have also provided a link to the Samsung Support Team to assist you with any questions, and if you are wanting to continue to use your favorite wired headphones with a USB-C to headphone jack adatper. We appreciate you being a Samsung customer. -Elizabeth
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February 2, 2026
hatesamsung
Reviewed at:
Samsung US
Posted Jan 31, 2026
Software Updates Never End
I hate Samsung Phones. The updates software are never ending. I downloaded a software update and two days later, another update shows up. Never again
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Response from Staples :
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your phone. We have provided a link to the full device manual to assist you with the different setting options available on your device to best align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
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February 2, 2026
Harleigh
Verified Buyer
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Posted Jan 30, 2026
Good phone
Product is very good electronic device, I much like
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Response from Staples :
Hey Harleigh, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are finding this device to be good for your usage. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your preferences, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
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January 30, 2026
Michael W
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Posted Jan 29, 2026
Fast, faster, fastest!
Love the size, weight, battery life, and app transfer process.
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Response from Staples :
Michael W, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are loving the inital setup and usage of your device. We have provided a link to the full manual to help you with all of the enhanced capabilities of your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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January 30, 2026
John
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Samsung US
Posted Jan 26, 2026
Best Phone Ever
Crazy good battery life and super fast. Very happy with it.
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Response from Staples :
Hi there John, thank you for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear how pleased you are with the enhanced speed and battery life of your device. We have provided a link to the complete manual for your device to help you discover all of the amazing features including Galaxy AI. We have also shared a link to the Samsung Support Team to offer their expertise if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
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January 27, 2026
Lee W
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 17, 2026
New S25
My wife loves her new S25, she upgraded from S20 FE!
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Verified Buyer
Reviewed at:
Samsung US
Posted Jan 14, 2026
New S25
Transition was easy and smooth from the old Samsung phone
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Response from Staples :
Hey John Smith, thank you for your feedback on your Samsung Galaxy S25. We are so happy to hear that you had such a great experience with the data transfer and inital setup of your new device. We have provided a link to the full manual for your new device to help you fully explore your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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January 15, 2026
AnnT
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 11, 2026
Samsung galaxy S25
I had a Samsung Galaxy S9 that was still working but the battery wouldnt last all day. I decided to upgrade to a S25 and I am very pleased. I love my new phone. It was super easy to set up and I didn't have to go to my carrier's store to have them do it.
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Response from Staples :
Hi AnnT, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are pleased with your upgrade to your new device. We have provided links to resources to assist you with further exploration of your new device including Galaxy AI, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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January 28, 2026
Jake
Reviewed at:
Samsung US
Posted Jan 11, 2026
Great features
Great phone has so many biometrics and time savers like double screen or it's jut a list of things. I was devastated when it wS stolen and i had to downgrade it sucked and made me realize how much i liked it great phones
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Response from Staples :
Hi Jake, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are finding your new device to be great for your usage, and that features have been enhanced. We have provided a link to the Samsung Support Team for your convenienc eif you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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January 30, 2026
Jaila
Verified Buyer
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Posted Jan 9, 2026
Review
Not able to use videocall correctly. Since i got my phone unblock, im not able to use tmobile video call
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Response from Staples :
Hello Jaila, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how frustrating it is when you are no longer able to use a feature you have enjoyed or used previously. We recommend reaching out to the carrier directly to see if there has been something done on their end when you had your phone unlocked. We have also shared a link to the Samsung Support Team if you believe there may be a setting within the device itself causing this experience. We appreciate you being a Samsung customer. -Elizabeth
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January 12, 2026
none
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 5, 2026
Samsung Galaxy S25. New.
Like the size of this phone. Works for me. Still learning all the apps and features available.
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Response from Staples :
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We are happy to hear that you find the size of your device to align to your preferences, and that you are enjoyoing the usage overall. We have provided a link to the complete manual for your device to help you discover all of the enhanced features, and best align the settings to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue your usage. We appreciate you being a Samsung customer. -Elizabeth
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February 13, 2026
JT Jr
Verified Buyer
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Samsung US
Posted Jan 3, 2026
Amazing phone
Great product with great features and ample storage...
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Response from Staples :
Hi there JT Jr, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are pleased with the features and capabilities of your new device. We have provided a link to the full manual for your device to help you maximize your experience with all of the amazing enhancements available on your device. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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February 13, 2026
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 3, 2026
Nice upgrade
Upgraded from an S23 and I'm very happy. The S25 is very responsive, slightly thinner and lighter which is good for me. The screen is crisp, clear, images load quickly. Overall a positive upgrade.
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Response from Staples :
Hi Rebecca, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear how pleased you are with the responsiveness, lighter design, and appearance of your device. We have provided links to resources to help you discover all of the enhanced features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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February 12, 2026
Wilz
Verified Buyer
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Samsung US
Posted Jan 2, 2026
I’m happy with the new graphics and I’m glad yeah!
I’m happy with the new graphics and I’m glad yeah!
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Hi Wilz, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are enjoying the enhanced graphics and appearance of your device. We have shared resources to help you with additional features, aligning the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
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January 2, 2026
Ana BM
Verified Buyer
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Posted Jan 1, 2026
Excellent phone at a great price.
The phone is comfortable, fast, and the photo quality is exceptional.
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Hello Ana BM, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are so happy to hear how much you are enjoying the enhanced speed and camera quality of your new device, and that you are finding it comfortable in your hand for prolonged usage. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
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February 6, 2026
Doug R
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
Samsung S23 - Great phone
The phone took too long to be shipped to me. I don't know why the delay. Nevertheless, once here I very much like the phone and size. It fits in my pocket. Which is why I did not select the S25+ or Ultra etc. as they are all too big for me.
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Yeets
Verified Buyer
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Posted Dec 31, 2025
So far so good...
Hope it keeps going well and does not disappoint like the A54 I purchased last year...
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Response from Staples :
Hello Yeets, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you have been with the inital setup and usage of your device. We have shared a link below to the Samsung Support Team to assist you if you do experience any thing out of the ordinary or have questions about your new phone. We appreciate you being a Samsung customer. -Elizabeth
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December 31, 2025