Customer Reviews for Samsung Galaxy S25 Ultra 5G Unlocked Cell Phone, 512GB, Titanium Silverblue (SM-S938UZBEXAA)
Item # : IM1SE0853
Model # : SM-S938UZBEXAA
- Features a 6.9-inch Dynamic LTPO AMOLED 2X display with a resolution of 3120 x 1440 pixels.
- Equipped with a quad rear camera system, including a 200 MP wide-angle lens for high-resolution photography.
Price is $1,329.96
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Over 30
24434 reviews
Most helpful positive review
Posted Jan 29, 2026
Very Happy with it so far
I have had my Galaxy S25 Ultra 512Gb (T-Mobile) for about 4 weeks. So far I am very happy with it. Connectivity to Wi-Fi and 5G/5UC is very good. Screen quality and speed of functions is good. I was in a very remote area and the backup satellite 911 kicked in as it should. The only small issue is that the battery is not lasting as long as I had hoped. I probably need to...
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VS
Most helpful critical review
Posted Jan 29, 2026
It's an nice android phone.
No Bluetooth S-pen that was the main feature of Note Series and the Ultra Series with out it just another android phone with a plastic stylus. That's why the S25 ultra Series sales are down. The major complain is Bluetooth connectivity and Bluetooth gestures especially for the business sectors and education. I have the S23 Ultra, I'm not upgrading best phone ever with B...
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Happy Camper in NV
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 29, 2026
Very Happy with it so far
I have had my Galaxy S25 Ultra 512Gb (T-Mobile) for about 4 weeks. So far I am very happy with it. Connectivity to Wi-Fi and 5G/5UC is very good. Screen quality and speed of functions is good. I was in a very remote area and the backup satellite 911 kicked in as it should. The only small issue is that the battery is not lasting as long as I had hoped. I probably need to...
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Verified Buyer
Reviewed at:
Samsung US
Posted Jan 29, 2026
The Galaxy S25 Ultra 512GB
Very good quility! The everything are good. I like the Galaxy S25 Ultra 512GB.
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Response from Staples :
Hey Tony Lu, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be high quality, and that you are enjoying the usage of your device. We have provided a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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January 29, 2026
Reviewed at:
Samsung US
Posted Jan 29, 2026
It's an nice android phone.
No Bluetooth S-pen that was the main feature of Note Series and the Ultra Series with out it just another android phone with a plastic stylus. That's why the S25 ultra Series sales are down. The major complain is Bluetooth connectivity and Bluetooth gestures especially for the business sectors and education. I have the S23 Ultra, I'm not upgrading best phone ever with B...
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Verified Buyer
Reviewed at:
Samsung US
Posted Jan 29, 2026
S25 Phone is alright, Battery is absolutely awful
I upgraded from an S24 I owned for barely a year who's battery life was about half a day and would heat up intensely when charging with any appropriate charger I could try, only to find that the S25 is virtually the same phone but now with a flat edge! Phone works identically, battery life is unimpressive at best and while not nearly as hot as the S24, it does warm up s...
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Response from Staples :
Hi there Tyler, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that doesn't feel as exciting to use as you expected, or is not operating as expected. We have provided links to resources to help you maximize the battery life of your device. We have also provided a link to the complete manual for your device to help you discover all of the enhanced capabilities of your device and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you with any questions you may have as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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January 29, 2026
Kevin
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Posted Jan 29, 2026
Notification Issue
I've maxed out all volume settings and notification for sms texts are still barely audible.
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Response from Staples :
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear you are overall pleased with your device, and we would love to help you maximize your experience and best align the settings to your preferences. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you with your notifications. We have also provided a link to an article if you believe the matter might be with the speaker itself on your device. We appreciate you being a Samsung customer. -Elizabeth
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January 29, 2026
Robert
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Reviewed at:
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Posted Jan 29, 2026
S25 Ultra
I love my new phone. Coming from an S21 Ultra, I found this phone to be much more responsive. I got the jade green color and absolutely love it.
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Response from Staples :
Hi there Robert, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the upgrade to your new device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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January 29, 2026
Verified Buyer
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Posted Jan 28, 2026
Love my phone
Best phone Samsung currently has in my humble opinion
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Response from Staples :
Hi Kevin Blythe, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you think it's the best phone available. We would love to hear from you again in the future any time you have questions about your device, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
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January 29, 2026
Glenn S
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Posted Jan 28, 2026
Really Nice Phone
Really nice phone, moving up from an S10+, which was also a great phone. High points on S25 Ultra include larger, brighter screen. faster processing and much improved biometric scanning.
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Response from Staples :
Hi there Glenn S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the upgrade from your previous device to this new one, and that are finding it faster, and to have a better display quality. We have provided a link to the complete manual for your device to help you with all of the enhanced features including Galaxy AI. We have also provided a link to the Samsung Support Team to offer their expertise if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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January 29, 2026
Matthew
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Posted Jan 28, 2026
New Phones northern state ………………..
Excellent phone easy to use charger works great ….
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Response from Staples :
Hey Matthew, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how excellent you are finding this new device. We have provided a link to the manual for your device to help you fully explore the enhanced capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 29, 2026
Patricia
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Reviewed at:
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Posted Jan 28, 2026
S25 Ultra world traveler.
I and everyone I know love the Samsung S25 Ultra. It has traveled all over the world
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Response from Staples :
Hi there Patricia, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you have loved this new device, and that it has been such a great travel companion for you. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 28, 2026
Jorge Ceron
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Posted Jan 27, 2026
Absolute beast
I recently got the S25 ultra and it feels absolutely stunning from the vast colors to incredible performance. Such a wonderful device!
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Response from Staples :
Hey Jorge, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you have been with the inital setup and usage of your device. We have provided links to resources to assist you with the exploration of all of the amazing capabilities, aligning the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
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January 27, 2026
Robert
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Posted Jan 27, 2026
S25 Ultra
For the price, it doesn't do much more, or anything better than my S20 Ultra.
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Response from Staples :
Hey Robert, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to discover all of the enhanced capabilities, and integrate them in to your usage. We have provided a link to the complete manual to assist you with these capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 27, 2026
Verified Buyer
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Posted Jan 27, 2026
Fast enough to use battery protection
It's faster with battery protection turned on than my S24 was with no battery protection activated.
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Response from Staples :
Hey there JayDubya, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device faster and longer lasting with the battery than your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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January 27, 2026
Mansur
Verified Buyer
Reviewed at:
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Posted Jan 26, 2026
Good
I really liked it, it's a beautiful phone, it works well, the battery is good, the design is beautiful, the processor is unique, it works fast, it doesn't heat up.
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Response from Staples :
Hello there Mansur, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you have liked your new phone and found have it beautiful, the battery long-lasting, and that it has great processing speed and power. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
TJK78
Verified Buyer
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Posted Jan 26, 2026
Samsung S25 Ultra
Upgrade from S22 Ultra to S25 Ultra is a big improvement on battery usage. Camera upgrade also is a nice added feature.
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Response from Staples :
Hey TJK78, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are experiencing a significant improvement on the battery from your previous device. We have provided a link to the complete manual for your device to assist you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team toa ssist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
Bmac67
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Posted Jan 24, 2026
Amazing product overall.
Quick, intuitive. Great battery performance and case design. Finally, a phone that is better than advertised.
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Hey Bmac67, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding it even better than expected. We have shared links to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
Beepboo
Verified Buyer
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Posted Jan 24, 2026
A nice change of pace
The new phone has been a wonderful experience, ive been enjoying and learning all of the new features it has to offer
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Hi Beepboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the features and capabilities of your new phone. We have provided a link to the complete manual for your device to help you with your exploration and learning of the features. We have also provided a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
meemee
Reviewed at:
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Posted Jan 24, 2026
SandieCannons
help me secure my account I i need help with fun protection
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Rodthebod
Verified Buyer
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Posted Jan 24, 2026
Solid phone
Fast, responsive, a lot of great UI features and the camera quality is incredible. The free 6 months of gemeni pro is great.
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Response from Staples :
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the device to be responsive, high quality for your photos and videos, as well as having other features that are enjoyable to use. We would love to hear from you again in the future any time you have additional feedback, or if questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
Christmas gift
Verified Buyer
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Posted Jan 24, 2026
Spouse phone
I bought it as a Christmas gift for my spouse. So far no complaints thanks.
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