Customer Reviews for Samsung Galaxy S25 Ultra 5G Smartphone Cell Phone, 512GB, Titanium Black (SM-S938UZKEXAA)
Item # : IM1SE0859
Model # : SM-S938UZKEXAA
- Features a 6.9-inch Dynamic AMOLED 2X display with a QHD+ resolution of 1440 x 3120 pixels.
- A quad rear camera setup includes a 200 MP wide-angle lens, 50 MP telephoto lens with 10x optical zoom, 50 MP second telephoto lens, and a 12 MP ultra-wide-angle lens, along with a 12 MP front camera for selfies and video calls.
Price is $1,350.53
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Over 30
22910 reviews
Most helpful positive review
Posted Dec 2, 2025
One in a Million
The Newely updated Galaxy S25 Ultra will absolutely blow your mind with all of its new features! Starting with the Galaxy AI which allows you to conquer just about anything! You can edit your pictures like a pro, you can search for anything and find precise information and even steps on how to code! AI was our future, but its here now and Galaxy AI is definitely top tie...
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VS
Most helpful critical review
Posted Dec 1, 2025
Major disappointment 😞
Disappointed. I'm a galaxy user since the S1. Two days ago I purchased this phone in order to upgrade from the 2nd S22Ultra i owned since I cant handle the poor battery on it and to avoid another phone that will bootloop and get the motherboard fried up. When i turned on the S25U I noticed a downgrade in camera. Display. Bluetooth S-pen. The Display colors are dull and ...
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MoisesCaRo
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 2, 2025
Great phone overall
Pros
AI everything, I love it, AI encompasses everything in the phone and enhances every single aspect of it. It is your sidekick that knows everything A+ on that for s25 ultra. Thank you samsung.
Great camera
Fast
Stylish I love the feel, texture, weight.
Love the color silver white is stunning
Good battery
Cons
It falls short on connectivity with att or any other...
AI everything, I love it, AI encompasses everything in the phone and enhances every single aspect of it. It is your sidekick that knows everything A+ on that for s25 ultra. Thank you samsung.
Great camera
Fast
Stylish I love the feel, texture, weight.
Love the color silver white is stunning
Good battery
Cons
It falls short on connectivity with att or any other...
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Kakashi176
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 2, 2025
I like it, battery life and cameras are awesome.
I like it, battery life and cameras are awesome. And galaxy ai is nice and useful
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InkedBlondie
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 2, 2025
One in a Million
The Newely updated Galaxy S25 Ultra will absolutely blow your mind with all of its new features! Starting with the Galaxy AI which allows you to conquer just about anything! You can edit your pictures like a pro, you can search for anything and find precise information and even steps on how to code! AI was our future, but its here now and Galaxy AI is definitely top tie...
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Chaz N
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 1, 2025
Excellent phone but too large to carry
Phone works much better than s22 ultra that I had. But is too large to carry around and type. I have never hand a phone that has popped out and dropped on floor this often.
Also not sure why n78 band was left out of the US model, makes the travelling experience vert terrible when in India with certain cellphone providers.
I would go for other options in future if the...
Also not sure why n78 band was left out of the US model, makes the travelling experience vert terrible when in India with certain cellphone providers.
I would go for other options in future if the...
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Redrum
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 1, 2025
Best business phone available
Definitely the better option if you need anything business related done. Compatible with all my applications assigned by the company.
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Whatshisface27
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 1, 2025
I may have upgraded late but its worth it!
I've always been a loyal samsung user always loved their UI and OS just everything about the freedom of their phones. I've had an S22 Ultra for a few years and the s25 Ultra was the right upgrade. Sure the S26Ultra is about to be announced in 3 months but so what? I dont need to constantly upgrade every time a new model drops. I love this phone and highly recommend the ...
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SeantakesNY
Reviewed at:
Samsung US
Posted Dec 1, 2025
Major disappointment 😞
Disappointed. I'm a galaxy user since the S1. Two days ago I purchased this phone in order to upgrade from the 2nd S22Ultra i owned since I cant handle the poor battery on it and to avoid another phone that will bootloop and get the motherboard fried up. When i turned on the S25U I noticed a downgrade in camera. Display. Bluetooth S-pen. The Display colors are dull and ...
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Response from Staples :
Hi SeantakesNY, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in quality. We have some great resources to help you adjust the settings to best align to your preferences. We have provided links to the complete manual to help you with the different display settings, and other capabilities. We have also shared links to articles to help you with the camera settings, and S Pen functionality. We have lastly, shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
December 1, 2025
Kronz1putt
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 1, 2025
The Pocket Supercomputer Dream Realized
The Samsung Galaxy S25 Ultra is the miniaturized supercomputer I always dreamed of. As a kid, the fantasy was just watching TV in your hand; today, this device handles my entire digital life. I can stream movies, manage music, post on social media, update my resume, and create images—the power is limitless. The sleek, titanium frame and stunning 6.9-inch Dynamic AMOLED ...
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md fernando
Reviewed at:
Samsung US
Posted Dec 1, 2025
i like it
it`s nise it looks good but woud you recomendd
i like it
i like it
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SH75KH
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 1, 2025
S25 ultra
The Samsung Galaxy S25 Ultra is a powerful flagship phone with an amazing display, fast performance, and a very good camera system. Battery life is solid and the build quality is premium. However, it is large, expensive, and not a huge upgrade from the previous Ultra models. Overall, it’s an excellent phone for heavy users who want top performance and features.
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SUMAJ75
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 1, 2025
Dropped my 17 Pro Max for S25 Ultra
The Galaxy S25 Ultra blew past every expectation I had. The performance is insanely fast, the cameras are on another level, and the battery life is ridiculous — easily lasts me all day with heavy use. The display is bright, smooth, and honestly the best I’ve ever used on a phone.
Samsung really dialed in the design this year too; the phone feels premium, solid, and sur...
Samsung really dialed in the design this year too; the phone feels premium, solid, and sur...
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SamsungKing
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 1, 2025
I love my Samsung
I've been a Samsung guy since the beginning and I won't change for a thing I started out with the S series and still rocking with it strong to this day
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Kat4677
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Dec 1, 2025
S25 Ultra was the best switch I could've ever made
I switched to Samsung from another large brand and its the best choice ive ever made in a phone. The camera quality is phenomenal and using Galaxy AI for identifying things and being able to send it to friends is awesome. Being able to photo shop my own photos from my phone is an awesome feature and using AI select to draw and generate cool pictures was awesome to find ...
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Ultra4Ever
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Nov 30, 2025
Best Phone Ever
Samsung Galaxy S25 Ultra is the best phone out there. I switched from an S23 Ultra which I owned for 2 years because of the new Galaxy AI and I wasn't disappointed.
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Dana
Reviewed at:
Samsung US
Posted Nov 30, 2025
How to remove built-in spam
How to remove each/all the spam screens & text messages that come with the device, out of the box.
They are driving me crazy!!!
They are driving me crazy!!!
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Response from Staples :
Hey Dana, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterruped usage of your device is to you every day. We have provided a link to an article to help you with any pop-up ads you are experiencing, and to the complete manual to help you adjust the message and other settings to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
December 1, 2025
Jjansb
Reviewed at:
Samsung US
Posted Nov 30, 2025
Horrible phone
traded my s 21 for S25. Worst most frustrating phone ever. Painfully slow to open apps sometimes doesnt connect to car. I read everything on internet got rid of unused apps cleared cached deleted downloads and its still not responding/. I hate this phone wish I has ny s21 back
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Response from Staples :
Hi there Jjansb, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new phone that is not aligning to your expectations in functionality. We have provided links to a few troubleshooting guides to help you adjust the refresh rate, maximize the speed, and troubleshoot the responsiveness of your display. We have also provided links to guides to help you with the Bluetooth connection of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if any of these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
December 1, 2025
Bluewhale48
Reviewed at:
Samsung US
Posted Nov 30, 2025
Unstable high zoom in camera
The 100x zoom is unstable. It flips in and out of focus making a clear photo hit or miss.
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Response from Staples :
Hi Bluewhale48, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the camera settings and features. We have also shared a link to a troubleshooting guide to assist you with any blurry photos you may be experiencing. Lastly, we have shared a link to the Samsung Support Team to assist you if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
December 1, 2025
Duc in Ultem
Verified Buyer
Reviewed at:
Samsung US
Posted Nov 30, 2025
S10 to S25 Ultra
Seamless transfer of information from previous phone.
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Mikey9
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Nov 30, 2025
I love it. Crisp, clean and big.
I love the Galaxies. I always get Ultra for the size, and higher gb for gaming, pictures and everything really. The Galaxy AI is new and taking some time to get use too but it's helpful. Love the Quality, do wish it had more color variations. Overall no complaints.
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AChhikara
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Nov 30, 2025
Pros & Cons
Of course it being a flagship tier 1 device one would expect a great screen, great battery life and blazing fast performance. However I moved from Google Pixel9 Pro XL and frankly expected the move to be smoother than it was. Both devices are part of the Android ecosystem but it wasn't the case.
The AI capabilities of Google pixel were better in my opinion. The voice ...
The AI capabilities of Google pixel were better in my opinion. The voice ...
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Response from Staples :
Hello AChhikara, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know that changing manufacturers can come with a bit of a learning curve as you discover the full capabilities, and best align the settings to your preferences. We have provided a link to the complete manual to help you with the different options available on your device. We have also shared a link to an article to help you with the S Pen features available for use on your device. We have lastly, provided a link to the Samsung Support Team to help you with the voice recording and transcription if you believe this feature is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
December 1, 2025