Customer Reviews for Samsung Galaxy S25 Ultra 5G Smartphone Cell Phone, 512GB, Titanium Black (SM-S938UZKEXAA)
Item # : IM1SE0859
Model # : SM-S938UZKEXAA
- Features a 6.9-inch Dynamic AMOLED 2X display with a QHD+ resolution of 1440 x 3120 pixels.
- A quad rear camera setup includes a 200 MP wide-angle lens, 50 MP telephoto lens with 10x optical zoom, 50 MP second telephoto lens, and a 12 MP ultra-wide-angle lens, along with a 12 MP front camera for selfies and video calls.
Price is $1,350.53
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Over 30
24149 reviews
Most helpful positive review
Posted Jan 1, 2026
Delaopacheco
My Samsung 25 ultra the best...
I'm very happy!!!!
I'm very happy!!!!
VS
Most helpful critical review
Posted Dec 31, 2025
Not satisfied
Apps are slow and processing speed is less. I traded for Samsung s22. My bad. Old phone itself best.
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 1, 2026
Delaopacheco
My Samsung 25 ultra the best...
I'm very happy!!!!
I'm very happy!!!!
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Verified Buyer
Reviewed at:
Samsung US
Posted Jan 1, 2026
The Ultra best one
I’m really impressed with the Samsung Galaxy S25 Ultra. The display is absolutely gorgeous, the performance is super smooth, and the camera quality is on another level—especially the zoom and low-light shots. The S Pen makes it feel more productive than a regular phone, and the battery easily lasts me all day. Overall, it feels premium, powerful, and truly worth the “Ul...
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Mr Wilson
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 1, 2026
Love this phone - Samsung S25 Ultra
I wasn't quite ready for an upgrade but had to; glad it happened. Awesome battery life, feature customization and overall storage.
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Rocketman
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
This is good(trust me)
Best galaxy I've ever owned.(I've had for from the very first)
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Kira Furuhaya
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
Amazing Phone
I've been a samsung phone owner since my first purchase with the Samsung Galaxy s5, it has been a journey using this product for a long time.
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John
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
Easy transfer from S9 to S25
I dreaded the transfer process, but it went smoothly.
Minus one star for the bloatware.
Minus one star for the bloatware.
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Malar
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
Not satisfied
Apps are slow and processing speed is less. I traded for Samsung s22. My bad. Old phone itself best.
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Zack
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
Fine.
Top of the line but maybe not worth the extra price. It kinda wanted you to become part of the Samsung platform and if you’d like to stay with google it’s an extra step with everything.
Also they didn’t give me the first time purchase bonus so be aware it might not work.
Also they didn’t give me the first time purchase bonus so be aware it might not work.
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Thomas
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
The last samsung I buy
Everytime i buy a new phone it costs more and delivers less. They took the Bluetooth out if the S Pen. First they took my ability to change a battery, then they took the headphone jack, then the sd card slot. That's it. I'm done.
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Albert
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
My S25 Ultra Experience
Fantastic! Beyond expectation so far. Hope to have a great time.
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GeeRa
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
Awesome phone
Run smooth and effortlessly
I watch videos on YouTube to learn about all the customization you can do to the phone
I watch videos on YouTube to learn about all the customization you can do to the phone
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Akhilesh
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
Review
Phones Great, the colors great cameras great, design is great, spen's great, and what should I say it's an overall flagship phone
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Response from Staples :
Hey Akhilesh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with all of the amazing features and capabilities of your device, and that you are finding it to be a true flagship. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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December 31, 2025
Leos
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
♥️
I'm loving it. Upgrade from s23 ultra. It was worth it.
Waiting for s26 ultra♥️
Waiting for s26 ultra♥️
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Response from Staples :
Hey Leos, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgrade to your new device, and finding it such a wonderful enhancement in so many ways. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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December 31, 2025
izzy
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
unhappy
I wish I didn't buy this thing. even with the storage upgrade. what a huge mistake
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Response from Staples :
Hi Izzy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to assist our customers in resolving any frustration they are experiencing, and have the best possible experience with your device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team. They can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
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December 31, 2025
Pglamuzina
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
The best all around phone
I wish they'd ditch the ultrasonic fingerprint reader and just use capacitive. They're more secure and reliable. Aside from that and expandable storage, this phone is about as good as it gets. Hardware superb, software even better. The photo editing and video alone makes their phones worth it. Battery life great, pictures great, blazing fast. It does everything you co...
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Response from Staples :
Hey Pglamuzina, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with so many features of your device and enjoying using it for a range of daily tasks every day. If you are not thrilled with the fingerprint reader of your device, you can make use of the facial recognition for your security on your device. We have provided a link to an article to help you enable this feature. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
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December 31, 2025
Not a fan
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
RCS Chat
The RCS chat sucks.and if I take it off, I lose my chat history. The volume on my notifications keeps shutting off. I'm not happy
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Response from Staples :
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the functionality and usage of your device, like messaging, can come with a bit of a learning curve and cause frustration. We have provided a link to the complete manual for your device to help you adjust the messaging settings to your preferences. We have also shared a link to the Samsung Support Team to assist you with the notification volume changing without prompting. We appreciate you being a Samsung customer. -Elizabeth
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December 31, 2025
Tired of change
Reviewed at:
Samsung US
Posted Dec 30, 2025
S pen removal
Samsung always does this every once in a while. They remove an excellent and loved feature, yet again. The s pen modifications or lack thereof are astonishingly mentally inept in my opinion.
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Response from Staples :
Hi there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a new device that has been redesigned. We have provided a link to an article to help you with the redesigned S Pen features and integrate them into your usage. We have also shared a link to the complete manual for your device to assist you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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December 31, 2025
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Best puchase of 2025!
Love Love Love my new phone! Upgraded from S22 Ultra with only 512GB. No complaints. Sale price = Great deal.
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Response from Staples :
Hi Konya Roberts, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your new device, and that you are finding it such a wonderful upgrade from your previous device. We have provided links to resources to help you with additional features like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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December 31, 2025
Son n
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Smooth transaction
Great phone, tad on the larger size but easy transaction
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Response from Staples :
Hey Son n, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with your new device, and we hope you are adjusting to the feel of the larger display size in your hand. If you ever have questions, or wish to share additional feedback on your Samsung products, please don't hesitate to reach out to us again. We appreciate you being a Samsung customer. -Elizabeth
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December 31, 2025
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
So far so good
I have been using the phone less than a week and so far it has been good although I don't use the phone for e erything.
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Response from Staples :
Hey there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the inital usage of your phone. We have shared links to resources to assist you in discovering additional capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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December 31, 2025