Customer Reviews for Samsung Galaxy S25 Ultra 5G Unlocked Cell Phone, 256 GB, Titanium Whitesilver (SM-S938UZSAXAA)
Samsung Galaxy S25 Ultra 5G Unlocked Cell Phone, 256 GB, Titanium Whitesilver (SM-S938UZSAXAA) is New at Staples
Item # : IM1SE0866
Model # : SM-S938UZSAXAA
- 6.9-inch QHD+ Dynamic AMOLED 2X display with a resolution of 3120 × 1440 pixels
- Features a 200 MP wide-angle, 50 MP ultra-wide, 10 MP telephoto, 50 MP periscope telephoto rear cameras, and a 12 MP wide-angle front camera
Price is $1,369.99
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Over 30
24124 reviews
Most helpful positive review
Posted Dec 30, 2025
Smooth transaction
Great phone, tad on the larger size but easy transaction
VS
Most helpful critical review
Posted Dec 29, 2025
Not as good as they claim.
I've been with Samsung for a long time. And inthe note family specifically. Note 10 not 20 noe 21 22 23 24 twice and now 25. I have to say this is garbage. The spen is garbage the camera sucks. The feel of the phone itself is just cheap. Yet they still charged a premium price. Not cool. I feel tricked. Also, ALL OF THEIR REPLIES ARE A.I!!!!!! THATS SO ANNOYING. HEARTL...
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Pglamuzina
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 31, 2025
The best all around phone
I wish they'd ditch the ultrasonic fingerprint reader and just use capacitive. They're more secure and reliable. Aside from that and expandable storage, this phone is about as good as it gets. Hardware superb, software even better. The photo editing and video alone makes their phones worth it. Battery life great, pictures great, blazing fast. It does everything you co...
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Not a fan
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
RCS Chat
The RCS chat sucks.and if I take it off, I lose my chat history. The volume on my notifications keeps shutting off. I'm not happy
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Son n
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Smooth transaction
Great phone, tad on the larger size but easy transaction
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Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
So far so good
I have been using the phone less than a week and so far it has been good although I don't use the phone for e erything.
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ElLurchador
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Great phone, wish the pen still had Bluetooth
This has been a great phone so far. Very responsive, great call quality, excellent pictures.
I am finding that the S Pen isn't as useful as I would have hoped. I wish they would have left the bluetooth functionality features as they were in the S24.
I am finding that the S Pen isn't as useful as I would have hoped. I wish they would have left the bluetooth functionality features as they were in the S24.
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Kayy
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Missing feature
The only problem is that the pen does not take picture
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David
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Great phone to replace my s24ultra.
Functions very well with some small improvements over the S24ultra.
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Pam B
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Samsung S25 Ultra
So far, it is just like my Samsung S22 Ultra. I don't see much of a difference except I have more storage. I have always loved the Samsung phones though.
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Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Samsung never disappoints
I had the s24 plus and now I recently upgraded to the 25 ultra. My only reservation was that the phone might be too big and rectangle but no I love it! However, samsung shouldn't make phones any bigger. The big phone hype has died for sure. Performance is fast and screen resolution is super high quality. My only qualm is that if you set it to the highest resolution your...
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Powerlogic IT
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Excellent phone well worth its price
Purchased for my wife and she loves it. AI integrations are unique and its camera takes excellent pictures. High reccomend.
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Reviewed at:
Samsung US
Posted Dec 30, 2025
Crisper images, but I miss the S23 Ultra’s vibrant
I recently upgraded from the S23 Ultra to the S25 Ultra, and I find myself feeling a bit disappointed by the camera's color science. While I knew I was trading away some zoom power, I didn't realize I would also be losing the signature "pop" of the S23.
Even when viewing photos on my laptop to rule out screen differences, the S23 images remain much more vibrant. The S2...
Even when viewing photos on my laptop to rule out screen differences, the S23 images remain much more vibrant. The S2...
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Response from Staples :
Hi there Trpnfly, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can be disappointing when you have a new device that is not meeting your expectations when using the camera. We have provided a link to an article to help you with the different camera settings and features. We have also shared a link to the complete manual to help you adjust the ways Galaxy AI are interacting with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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December 30, 2025
Wacio
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Good phone.
Many rave about this phone - it is marvel of technologu. The only think I spotted being problem for me is camera lenses sticking out asymmetrically on the back. This prevents phone from sitting flat on table. Can be resolved by selecting proper third party case.
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Response from Staples :
Hey Wacio, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with the usage and capabilities of your device. We do recommend protective cases on all devices and are happy to hear that you have found one that aligns to your preferences. If you ever have questions or would like to share additional feedback on your Samsung products, we would love to hear from you again in the future. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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December 30, 2025
R1M1
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Nice
I've always used the Samsung phone they are more compatible with my devices and my home they are good quality and hold up well my last one lasted 5 years very good phones
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Adam
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Ultra really is Ultra
I'm coming from a OnePlus 13 to Samsung and I have to admit I was a little skeptical because I have had OnePlus products for years and I really enjoyed them but with this 25 Ultra, although it's taking some time to get used to the different features, I am absolutely loving this phone!!!
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Response from Staples :
Hi there Adam, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that your transition from a different operating system and manufacturer has been seamless and exciting for you as explore all of the amazing features of your device. We have shared a link to the full manual for your device as a great companion for your exploration. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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December 30, 2025
Joey F
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Jet Black S25 Ultra
The Samsung Galaxy S25 Ultra 512 GB in Jet Black has been an awesome experience for me, delivering a premium feel that’s both smooth and powerful in everyday use. I love the sleek and understated Jet Black finish, and the display is incredibly bright and sharp, making everything from streaming to daily tasks feel polished. Performance, Battery life, and the overall user...
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Response from Staples :
Hello there Joey F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so amazed with the feel and usage of your new device. We have shared links to resources to help you fully explore your new device, best align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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December 30, 2025
Junbudd
Reviewed at:
Samsung US
Posted Dec 29, 2025
This phone has all amazing qualities!
The Galaxy S25 Ultra is an excellent phone overall. Performance is fast and smooth, storage is more than sufficient, the display is large without feeling oversized, and battery life has been solid considering how many features the phone offers.
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, a...
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, a...
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Response from Staples :
Hey Junbudd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the enhanced features and amazing capabilities of your device. Please, don't hesitate to reach out to us again in the future any time you have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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December 30, 2025
MBR8
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Comfort and reliability
I'm using the s25 ultra as my personal device and the s24 ultra as the business device. I thought I won't perceive the difference but it is clear! The battery lasts around 25 hours and the screen is amazing.
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Response from Staples :
Hi there MBR8, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to be so helpful to you for your daily tasks in your personal life, and that you are finding the battery life to keep up with all of your needs. We have shared a link to the complete manual for your device to help you with additional capabilities, and settings you may not have discovered as of yet. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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December 30, 2025
Lydiaohlydia
Reviewed at:
Samsung US
Posted Dec 29, 2025
Not as good as they claim.
I've been with Samsung for a long time. And inthe note family specifically. Note 10 not 20 noe 21 22 23 24 twice and now 25. I have to say this is garbage. The spen is garbage the camera sucks. The feel of the phone itself is just cheap. Yet they still charged a premium price. Not cool. I feel tricked. Also, ALL OF THEIR REPLIES ARE A.I!!!!!! THATS SO ANNOYING. HEARTL...
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Response from Staples :
Hello Lydiaohlydia, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have a new device that you may have been excited to receive that is not meeting your expectations. We have shared links to articles to help you with the features of the redesigned S Pen and your camera. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations or have questions about your Samsung products. We appreciate you being a loyal Samsung cutomer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
December 29, 2025
Norge_Jente
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Lightning Fast!
Love my S25 Ultra! It's so fast opening apps and so glad I upgraded.
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Response from Staples :
Hi Norge_Jente, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the enhanced speed and processing power of your device. We have shared a link to the manual for your device to help you further explore the capabilities of your device with Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
December 30, 2025
Vitalii
Reviewed at:
Samsung US
Posted Dec 29, 2025
Samsung Galaxy s25 ultra
Very nice product. The best price. Very high-quality.
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