Customer Reviews for Samsung Galaxy S25 Ultra 5G Cell Phone, 256GB, Titanium Black (SM-S938UZKAXAA)
Item # : IM1SE0868
Model # : SM-S938UZKAXAA
- Features a 6.9-inch Dynamic AMOLED 2X display with a resolution of 3120 x 1440 pixels, offering a 120Hz adaptive refresh rate and a peak brightness of 2,600 nits for vibrant and smooth visuals.
- Equipped with a quad-camera system comprising a 200 MP wide-angle lens, a 50 MP ultra-wide lens, a 50 MP telephoto lens with 5x optical zoom, and a 10 MP telephoto lens with 3x optical zoom. The front-facing camera is 12 MP, ensuring high-quality selfies.
Price is $1,217.04
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Over 30
24424 reviews
Most helpful positive review
Posted Jan 28, 2026
New Phones northern state ………………..
Excellent phone easy to use charger works great ….
VS
Most helpful critical review
Posted Jan 19, 2026
Terrible
The a I features are everything.But intelligent the voice detects leaves punctuation in places. Is does not belong. Thank you. It suggests words that don't even make sense and half the time. After you've already prove reddit, it still goes back and changes it when you press send.I absolutely hate s twenty five i'm using voice to text now.So i'm sure you won't even be a...
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Matthew
Verified Buyer
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Posted Jan 28, 2026
New Phones northern state ………………..
Excellent phone easy to use charger works great ….
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Patricia
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Posted Jan 28, 2026
S25 Ultra world traveler.
I and everyone I know love the Samsung S25 Ultra. It has traveled all over the world
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Response from Staples :
Hi there Patricia, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you have loved this new device, and that it has been such a great travel companion for you. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 28, 2026
Jorge Ceron
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Posted Jan 27, 2026
Absolute beast
I recently got the S25 ultra and it feels absolutely stunning from the vast colors to incredible performance. Such a wonderful device!
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Response from Staples :
Hey Jorge, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you have been with the inital setup and usage of your device. We have provided links to resources to assist you with the exploration of all of the amazing capabilities, aligning the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
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January 27, 2026
Robert
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Posted Jan 27, 2026
S25 Ultra
For the price, it doesn't do much more, or anything better than my S20 Ultra.
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Response from Staples :
Hey Robert, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to discover all of the enhanced capabilities, and integrate them in to your usage. We have provided a link to the complete manual to assist you with these capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 27, 2026
Verified Buyer
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Posted Jan 27, 2026
Fast enough to use battery protection
It's faster with battery protection turned on than my S24 was with no battery protection activated.
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Response from Staples :
Hey there JayDubya, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device faster and longer lasting with the battery than your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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January 27, 2026
Mansur
Verified Buyer
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Posted Jan 26, 2026
Good
I really liked it, it's a beautiful phone, it works well, the battery is good, the design is beautiful, the processor is unique, it works fast, it doesn't heat up.
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Response from Staples :
Hello there Mansur, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you have liked your new phone and found have it beautiful, the battery long-lasting, and that it has great processing speed and power. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
TJK78
Verified Buyer
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Posted Jan 26, 2026
Samsung S25 Ultra
Upgrade from S22 Ultra to S25 Ultra is a big improvement on battery usage. Camera upgrade also is a nice added feature.
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Response from Staples :
Hey TJK78, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are experiencing a significant improvement on the battery from your previous device. We have provided a link to the complete manual for your device to assist you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team toa ssist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
Bmac67
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Posted Jan 24, 2026
Amazing product overall.
Quick, intuitive. Great battery performance and case design. Finally, a phone that is better than advertised.
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Response from Staples :
Hey Bmac67, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding it even better than expected. We have shared links to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
Beepboo
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Posted Jan 24, 2026
A nice change of pace
The new phone has been a wonderful experience, ive been enjoying and learning all of the new features it has to offer
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Response from Staples :
Hi Beepboo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the features and capabilities of your new phone. We have provided a link to the complete manual for your device to help you with your exploration and learning of the features. We have also provided a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
meemee
Reviewed at:
Samsung US
Posted Jan 24, 2026
SandieCannons
help me secure my account I i need help with fun protection
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Oscay33
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Posted Jan 23, 2026
wish it had auto spell corect and prdective tezxt
the fasetest ands most reliable of all tghe galazy s phone
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Response from Staples :
Hey Oscay33, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the usage and capabilities of your device. We have provided a link to the complete manual to help you best align the settings to your preferences, including different keyboard settings. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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January 26, 2026
Thanks sansumg
Verified Buyer
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Posted Jan 23, 2026
Very happy
Very good service 👏 I love it I will like to say thanks 😊 sansumg
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Response from Staples :
Hello there, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving your new device. We have provided a link to the complete manual for your device to help you discover all of the amazing capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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January 23, 2026
Johnhunterwork84
Verified Buyer
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Posted Jan 23, 2026
It's the S22 Ultra with bigger camera lenses
Nothing faster than my s22... Nothing looks better... Not the cameras... The screen... The speed... The AI.... Literally the same phone..... Umm.... I think they made some upgrades that don't change the user experience. Unnoticeable. Charge you a ton of money. And I'm my opinion, and in this economy I'm having buyers remorse already.
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Hello Johnhunterwork84, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important it is to feel that you have made a good investment in a new device, and that you feel excited to use it every day. We have provided a link to an article to help you with all of the different camera settings and features for the best possible photos and videos. We have also provided a link to the complete manual for your device to help you discover all of the enhanced features of your device, and align the settings to your usage. We have lastly, provided a link to the Samsung Support Team if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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January 23, 2026
Mister Pala
Verified Buyer
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Posted Jan 23, 2026
Love my new phone
I waited so long for this and it was worth it every second.
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Response from Staples :
Hey Mister Pala, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear you feel the wait for your new device was well worth it, and that you are enjoying using your new device every day. We would love to hear from you again in the future any time you have questions, or wish to share more of thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
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January 23, 2026
MrBonez
Verified Buyer
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Posted Jan 22, 2026
Galaxy S25 ultra
This phone and technology is superior to all the others.
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Response from Staples :
Hey MrBonez, we appreciate your feedback on your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the usage of your device, and finding the technology to be so superior. We have shared a link to the Samsung Support Team for your convenience, to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 23, 2026
Amit K
Verified Buyer
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Posted Jan 22, 2026
Excellent Battery
Lasts a whole day with heavy usage. Plus the s-pen has been a lifesaver for me personally. Great phone!!
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Response from Staples :
Hey Amit K, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to be a powerhouse keeping up with your during the day, and that the S Pen has been such a value to your usage. Please, reach out to us again in the future if you ever have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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January 23, 2026
Neil Bacon
Verified Buyer
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Posted Jan 22, 2026
Constant surprises. Excessive advertisement
No AI orientation or training. excessive complexity. Great features small keyboard makes typing difficult
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Response from Staples :
Hey Neil Bacon, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve, and may cause frustration as you align your settings to your preferences. We have provided a link to an article to help you with any pop-up ads. We have also provided a link to the complete manual for your device to help you with the features of Galaxy AI as well as additional capabilities. We have also provided a link to the Samsung Support Team to assist you through chat with any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
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January 23, 2026
C Williams
Verified Buyer
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Posted Jan 22, 2026
Not worth the price tag
It's extremely slow to open apps, even on wifi. I have to close them out a bunch of times to get it to open, and i dont have very much downloaded on it yet.
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Response from Staples :
Hi C Williams, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided links to troubleshooting guides to help you maximize the speed, and recommend beginning with the refresh rate of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
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January 22, 2026
IraW
Verified Buyer
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Posted Jan 22, 2026
Excellent full featured phone
Excellent full featured phone; outstanding camera; large, sharp screen; magnetic charging; deserves a 5 star rating.
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Hi IraW, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and loving the camera of your device. We have provided links to resources to help you maximize your experience and discover all of the amazing enhancements, as well as answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
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January 22, 2026
Verified Buyer
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Posted Jan 22, 2026
Good Phone
Overall a good phone that is fast and the display is clear. I use to have a One Plus and one feature I wish the Samsung phone had that the One Plus had was the switch on the side of the phone to silence the ring. It was quick and easy
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Response from Staples :
Hi there Hala Madrid, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings and capabilities to your usage preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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January 22, 2026