Customer Reviews for Samsung Galaxy S25 Ultra 5G Smartphone Cell Phone, 512GB, Titanium WhiteSilver (SM-S938UZSEXAA)
Item # : IM1SE0872
Model # : SM-S938UZSEXAA
- features a 6.9-inch Dynamic AMOLED 2X display with a resolution of 3120 x 1440 (Quad HD+).
- a quad-camera setup with a 200 MP wide-angle, 50 MP ultra-wide, 50 MP periscope telephoto, and 10 MP telephoto lens, while the front boasts a 40 MP camera ideal for high-resolution selfies and video calls.
Price is $1,329.99
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Over 30
24124 reviews
Most helpful positive review
Posted Dec 30, 2025
Excellent phone well worth its price
Purchased for my wife and she loves it. AI integrations are unique and its camera takes excellent pictures. High reccomend.
VS
Most helpful critical review
Posted Dec 29, 2025
Not as good as they claim.
I've been with Samsung for a long time. And inthe note family specifically. Note 10 not 20 noe 21 22 23 24 twice and now 25. I have to say this is garbage. The spen is garbage the camera sucks. The feel of the phone itself is just cheap. Yet they still charged a premium price. Not cool. I feel tricked. Also, ALL OF THEIR REPLIES ARE A.I!!!!!! THATS SO ANNOYING. HEARTL...
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Powerlogic IT
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 30, 2025
Excellent phone well worth its price
Purchased for my wife and she loves it. AI integrations are unique and its camera takes excellent pictures. High reccomend.
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Wacio
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Good phone.
Many rave about this phone - it is marvel of technologu. The only think I spotted being problem for me is camera lenses sticking out asymmetrically on the back. This prevents phone from sitting flat on table. Can be resolved by selecting proper third party case.
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R1M1
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Nice
I've always used the Samsung phone they are more compatible with my devices and my home they are good quality and hold up well my last one lasted 5 years very good phones
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Adam
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Ultra really is Ultra
I'm coming from a OnePlus 13 to Samsung and I have to admit I was a little skeptical because I have had OnePlus products for years and I really enjoyed them but with this 25 Ultra, although it's taking some time to get used to the different features, I am absolutely loving this phone!!!
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Joey F
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Jet Black S25 Ultra
The Samsung Galaxy S25 Ultra 512 GB in Jet Black has been an awesome experience for me, delivering a premium feel that’s both smooth and powerful in everyday use. I love the sleek and understated Jet Black finish, and the display is incredibly bright and sharp, making everything from streaming to daily tasks feel polished. Performance, Battery life, and the overall user...
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Junbudd
Reviewed at:
Samsung US
Posted Dec 29, 2025
This phone has all amazing qualities!
The Galaxy S25 Ultra is an excellent phone overall. Performance is fast and smooth, storage is more than sufficient, the display is large without feeling oversized, and battery life has been solid considering how many features the phone offers.
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, a...
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, a...
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MBR8
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Comfort and reliability
I'm using the s25 ultra as my personal device and the s24 ultra as the business device. I thought I won't perceive the difference but it is clear! The battery lasts around 25 hours and the screen is amazing.
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Lydiaohlydia
Reviewed at:
Samsung US
Posted Dec 29, 2025
Not as good as they claim.
I've been with Samsung for a long time. And inthe note family specifically. Note 10 not 20 noe 21 22 23 24 twice and now 25. I have to say this is garbage. The spen is garbage the camera sucks. The feel of the phone itself is just cheap. Yet they still charged a premium price. Not cool. I feel tricked. Also, ALL OF THEIR REPLIES ARE A.I!!!!!! THATS SO ANNOYING. HEARTL...
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Response from Staples :
Hello Lydiaohlydia, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have a new device that you may have been excited to receive that is not meeting your expectations. We have shared links to articles to help you with the features of the redesigned S Pen and your camera. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations or have questions about your Samsung products. We appreciate you being a loyal Samsung cutomer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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December 29, 2025
Norge_Jente
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Lightning Fast!
Love my S25 Ultra! It's so fast opening apps and so glad I upgraded.
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Vitalii
Reviewed at:
Samsung US
Posted Dec 29, 2025
Samsung Galaxy s25 ultra
Very nice product. The best price. Very high-quality.
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Lisa
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Camera not so great
The camera worked better in my S21FE I bought this phone because when I researched it said the S25Ultra was the best. The lighting is terrible when I tried to take a subdued lighting Pic of a Christmas tree it couldn't catch the ambient light from the tree also everytime a car drove past it cast light movement throughout the frame. Also it won't connect to my Android Au...
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Response from Staples :
Hi Lisa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you are excited about a new device, and it is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos for all occasions. We have also shared a link to an article to help you with the Bluetooth connection of your device to your car. We have lastly, provided a link to the Samsung Support Team to assist you further if your frustrations continue with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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December 29, 2025
Wellie P
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
S25 Ultra
Simply the best phone so far. I am loving it.
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Rick
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Ok, but not what I expected for the high price.
As a phone its fine, but there are several things that keep this from being a really useful tool. First, the battery. It's too small for a flagship phone. For a heavy user, it needs to be charged every day and sometimes more than once a day. Annoying.
Second, the UI nees lots of work. There are too many settings, too many options, and not all of them work the way...
Second, the UI nees lots of work. There are too many settings, too many options, and not all of them work the way...
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Response from Staples :
Hey Rick, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can feel overwhelming with all of the different features and capabilities. We have provided a link to the complete manual for your device to help you with the capabilities and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions or your device is not operating as expected. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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December 29, 2025
Awma
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Good phone
I bought it for my stepmom and like it very much. 😍😍😍😍😍
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Carol125
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 28, 2025
Gets too hot
The phone gets too hot as soon I started used not sure if the battery issue.
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Response from Staples :
Hey Carol125, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the prolonged usage of your device while being comfortable to hold in your hand is important to you every day. We have provided a link to a troubleshooting guide to assist you with the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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December 29, 2025
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 28, 2025
Perfect Gift
I bought this as a gift for my parents, I love mine so much i wanted them to enjoy the upgraded S25
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Jonny
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 28, 2025
Ultra S25
I preferred the old blue tooth pen that took pictures. Wish they could make the speakers a little better. Rest is great
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Viggi
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 28, 2025
Excellent phone except camera and ergonomics
Good phone, i hope they upgrade the camera - mainly in low light. Holding this phone is difficult with 1 hand, pls make them more with rounded corners.
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Andrew
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 28, 2025
Egh
Still learning.
I had to change from my Note 9 because technology wouldn't update it security software. As an ex programmer, I know it can be done but the company chose not to. So that's what brought me to the s25 Ultra.
It's definitely lighter in weight.
One of the first things I found out is that it's hard to see the display battery use. Too small.
I do look fo...
I had to change from my Note 9 because technology wouldn't update it security software. As an ex programmer, I know it can be done but the company chose not to. So that's what brought me to the s25 Ultra.
It's definitely lighter in weight.
One of the first things I found out is that it's hard to see the display battery use. Too small.
I do look fo...
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Response from Staples :
Hey Andrew, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can come with a big learning curve, and cause some frustration as you work to discover all of the amazing enhancements to your device. We have provided a link to the complete manual for your device to assist you with your exploration. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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December 29, 2025
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 28, 2025
Just another amazing Samsung experience
Decide to change from S23U to S25U before S26 announcement is not easy. However, it's another amazing Samsung experience to extend my exploration journey.
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