Customer Reviews for Samsung Phone Case for Galaxy S25 Ultra, Shock Absorbing, Black (EF-RS938CBEGUS)

Hello Dell, Thank you for sharing your experience with the Galaxy S25 Ultra Rugged Case. Designed for durability and impact protection, it uses layered materials to absorb shocks and keep devices safe. We will share your comment about adhesive separation with our accessories team during our quality review. When installed correctly, these cases are meant to handle daily wear and tear reliably. We appreciate your insights as we work to improve our standards. Please note that Samsung products are covered by a limited 12-month warranty against defects in material and workmanship. Contact our Samsung Support Team for warranty details. We're here to assist you. Thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there, Thank you for reviewing the Galaxy S25 Ultra Rugged Case. We appreciate your feedback on the product's performance. Our protective cases are designed for durability and support during everyday use, and your insights help us identify areas for improvement. The S25 Ultra remains one of our most advanced devices, combining exceptional hardware with accessories that enhance the user experience. Please note that Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship, as specified for each product. If you have questions about warranty options, please reach out to our Samsung Support Team. We are here to help. Thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Disgruntled, Thank you for your feedback on the Galaxy S25 Ultra Rugged Case. We recognize that it can be disappointing when accessories don’t work as expected. Samsung products are covered by a limited 12-month warranty against manufacturing defects in material and workmanship. Please contact our Samsung Support Team to explore warranty options. We are happy to assist you. Thank you for selecting Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi There, Thank you for reaching out and sharing your experience with the Galaxy S25 Ultra Rugged Case. Our accessories are designed to protect your device and offer extra security in case of accidents. If you find that your case doesn't support your device properly, please note that Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. To explore warranty options, contact our Samsung Support Team. We're here to assist you. Thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Samsung User, Thank you for your feedback on the Galaxy S25+ Rugged Case. Its rugged design focuses on protection, featuring reinforced corners to absorb impact and enhance durability. The texture and finish are designed for a bold look that stands out, giving users confidence that their device is protected during daily use. Many Galaxy owners appreciate how the rugged case combines a durable build with comfortable handling. We appreciate your support and thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello JT37, Thank you for reaching out and sharing your experience with your Galaxy S25 Ultra Rugged Case. We understand it can be frustrating when your device’s accessories don’t work as expected. We value your feedback because it helps us better understand how our users interact with their accessories, allowing us to improve your overall experience. Thank you for your review. We appreciate you choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

What’s up mikedub99, Thank you so much for sharing your thoughts about your Galaxy S25 Ultra Rugged Case! We understand how disappointing it can be when a phone case doesn’t fit just right. We're always working to accommodate different needs, all while aiming to give your phone the best protection possible. Remember, our warranty is here to support you if your accessory ever gets damaged. We truly value your feedback because it helps us improve, and your loyalty to Samsung means a lot to us. Thanks again for your review! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Slloreda, Thanks so much for sharing your experience with the Galaxy S25 Ultra Rugged Case! We designed this accessory to give your durable S25 Ultra an extra boost of toughness and slim protection. It’s perfect for active lifestyles, all while keeping a sleek look. We know how important long-term performance is for accessories that work hard with your device. Just a quick heads-up: Samsung products come with a limited 12-month warranty that covers manufacturing defects in materials and craftsmanship. If you have any questions about warranty options, our Samsung Support Team is happy to help. We’re grateful you chose Samsung, and we’re here for you! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello MWIL, Thanks for sharing your experience with the Galaxy S25 Ultra Rugged Case! We understand how it can be upsetting if your device accessory isn’t working quite right. Just so you know, Samsung stands behind its products with a warranty that covers manufacturing defects in materials and workmanship, which lasts for 12 months or as specified for each product. This means you can feel confident that your investment is protected during this time, and you can count on the reliable performance you expect from Samsung. If you need further assistance, our Samsung Support Team is always ready to help. We're grateful that you've chosen Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hiya JiveLife, Thank you for reaching out and sharing your insight on your Galaxy S25 Ultra Rugged Case. It can be frustrating when your device’s accessories don’t work as expected. Please note that Samsung products are covered under a limited 12-month warranty against manufacturing defects in material and workmanship. Contact our Samsung Support Team for further assistance with warranty options. We are here to help. Thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Coxj, Thank you for sharing your experience with the Galaxy S25 Ultra Rugged Case. We truly value your insights regarding its performance, durability, and fit. At Samsung, we strive to combine strong design with usability, giving our users confidence in their devices. Your feedback is essential in helping us enhance our products to meet better the needs of our customers who rely on Galaxy for protection and style. We also want to remind you that Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. For more information about your warranty options, please get in touch with our Samsung Support Team. We’re here to assist you. Thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your thoughts, Roly. We appreciate your focus on innovation and understand the appeal of magnetic charging compatibility. The Galaxy S25 Ultra Rugged Case is designed to prioritize durability and protection, providing a reliable grip and safeguarding your device in harsh conditions. It is perfect for those who subject their phones to more than average wear and tear. Your feedback helps inspire ideas for future enhancements. For customers looking for strong, dependable protection, this case is a fantastic addition to their Galaxy experience. Thank you for being part of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there, Thank you for sharing your experience with the Galaxy S25 Ultra Rugged Case. A limited 12-month warranty covers Samsung products against manufacturing defects in materials and workmanship. If you require additional assistance, please get in touch with our Samsung Support Team. We appreciate your support and thank you for choosing Samsung. Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Bonjour Omnomnom DePlume, We’re always open to hearing more, and your feedback is appreciated. The Galaxy S25 Ultra Rugged Case offers great value through enhanced grip stability, and the padded layer offers extra resilience. If you notice your phone case is coming apart, please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each individual product. With this warranty, customers can know that their investment is protected throughout this period, ensuring they enjoy the reliability and performance expected from Samsung. Please contact the Samsung Support Team to find out more about your warranty. We are here to help; thank you for choosing Samsung. Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey SamsungFanBoi, Thank you for sharing your feedback on the Galaxy S25 Ultra Rugged Case. The case's design offers a sleek look and protection for the phone. Your experience accentuates the importance of long-lasting quality and reliability; please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can know that their investment is protected throughout this period, ensuring they enjoy the reliability and performance expected from Samsung. Please get in touch with our Samsung Support Team to discover more details. Thank you for your input. We are here to help. Thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Greg, Thank you for sharing your thoughts on the Galaxy S25 Ultra Rugged Case. The design focuses on a lightweight approach, using hard plastic with bumpers on the corners for basic protection. The sleek outer surface and coloring add to its aesthetic, which aligns with the phone's design. Feedback like yours highlights the importance of balancing lifestyle, functionality, and long-term pliability in future designs. Your insight is invaluable to us as we continue to bring users innovation with our accessories for your devices. Thank you for your review. We appreciate you choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Howdy Steve, We value feedback like yours; it helps us evolve and enhance the Galaxy S25 Ultra Rugged Case experience. With built-in MIL-STD 810H Transit Drop standards from heights of 1.2 meters onto a steel surface. The design and pattern yield protection and optimal grip on your phone. Samsung’s commitment to pushing boundaries makes us confident this device has much to offer. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Please contact our Samsung Support Team for more details about your warranty options. We are here to help; thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Watdis, Thanks for sharing your thoughts on your Galaxy S25 Ultra! We are constantly working to deliver accessories that meet high expectations in both durability and performance. While we understand your experience didn’t reflect that, please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each individual product. With this warranty, customers can have peace of mind knowing that their investment is protected throughout this period, ensuring that they enjoy the reliability and performance expected from Samsung. Please contact the Samsung Support Team for further assistance. We’re here to help—thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages