Customer Reviews for Ricoh ScanSnap iX2500 Wireless Duplex Document Scanner, Black (PA03860-B005)
Item # : IM1UJ3486
Model # : PA03860-B005
- Designed as a desktop scanner with wireless connectivity, ideal for efficient document scanning.
- Offers a maximum optical resolution of 600 dpi.
Price is $429.99, Regular price was $449.99, You save 4%
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7 reviews
Most helpful positive review
Posted Mar 25, 2026
Easy to set up and use
I was hesitant to spend the money, but it’s absolutely worth it. Works like a charm and the set up was not difficult at all. Gets through everything without issue and the ability to double side scan so quickly is amazing. Highly recommend.
VS
Most helpful critical review
Posted Apr 7, 2026
What wireless connection?
Have tried for 3 weeks to get this thing to connect to my laptop wirelessly. The setup instructions say to connect via USB cable. OK, thought maybe they could exchange the proper data for future use without the USB cable. Wrong. Will. Not. Work. Wirelessly. Forget the 27 other devices in my home that connect effortlessly. This scanner does not. It gets one star only bec...
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jchick
Posted Apr 7, 2026
What wireless connection?
Have tried for 3 weeks to get this thing to connect to my laptop wirelessly. The setup instructions say to connect via USB cable. OK, thought maybe they could exchange the proper data for future use without the USB cable. Wrong. Will. Not. Work. Wirelessly. Forget the 27 other devices in my home that connect effortlessly. This scanner does not. It gets one star only bec...
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Response from Staples :
Hi, I'm disappointed to hear that the Scanner doesn't meet your expectations, and I understand your frustration. Staples provides a 14-day Return or Exchange window for Electronics, Furniture, and Technology Items. After this time frame we do have to refer you to the manufacturer warranty process for assistance. Please contact Ricoh Customer Support at 800-637-4264 regarding your inquiry. I wish I had better news for you, and please let us know if anything else comes up. We'll be happy to take a look at it for you. Please use the following link to view our full Staples Return Policy online: https://www.staples.com/sbd/cre/help-center/returns-policy/ ^MS
Social Media, April 8, 2026
GK Tax Services
Verified Buyer
Posted Mar 25, 2026
Easy to set up and use
I was hesitant to spend the money, but it’s absolutely worth it. Works like a charm and the set up was not difficult at all. Gets through everything without issue and the ability to double side scan so quickly is amazing. Highly recommend.
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Staples Customer
Verified Buyer
Posted Mar 18, 2026
ix2500
A+ device....quite pleased.
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Vas
Verified Buyer
Posted Nov 18, 2025
ScanSnap iX2500 scanner
Excellent scanner. I had an older Fujitsu model. iX2500 works flawlessly. Its software is excellent and userfriendly. It is fast and efficient. ScanSnap's technical support is one of the best. They helped me set up the scanner. When I called back a few weeks later for additional help, they were able to help me quickly in achieving what I was trying to do. I would highly...
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