Customer Reviews for Samsung Galaxy Watch8 Smart Watch, GPS, 40mm, Aluminum Case, Graphite Silicone Band (SM-L320NDAAXAA)

Good day Rivano, Thanks for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Watch8. We're taking action to improve the functionality and performance of our product line based on feedback like yours. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to your eligible devices. It's like extended warranty and an insurance package coupled together to provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. The battery life on the Galaxy Watch8 can vary depending on usage. The 40mm model comes with a 325mAh battery, and the 44mm model has a 435mAh battery. Both options offer up to 30 hours of use in Always On Display (AOD) mode. Please take a moment to check out, "Reduced battery life on your Samsung smart watch" and "Samsung smart watch will not charge or power on" to see what factors may be impacting your device. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a cherished Samsung customer. - Debra Samsung Support smsng.us/Samsung-Support Warranty Info smsng.us/Warranty-Info Facebook Messenger smsng.us/Facebook-Messenger X Messages https://smsng.us/X-Messages Samsung Community smsng.us/Samsung-Community Samsung Care Plus smsng.us/Samsung-Care-Plus UbreakIfix https://www.ubreakifix.com/ Watch8 https://www.samsung.com/us/watches/galaxy-watch8/ Reduced battery life on your Samsung smart watch https://www.samsung.com/us/support/troubleshooting/TSG01003232/ Samsung smart watch will not charge or power on https://www.samsung.com/us/support/troubleshooting/TSG01003100/

Howdy Gotham, Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch8. Your kind words inspire us to provide the most innovative products on the market. Your Galaxy Watch8 has a manufacture warranty for 12-month for manufacturing defects in materials and workmanship. The battery life on the Galaxy Watch8 can vary depending on usage. The 40mm model comes with a 325mAh battery, and the 44mm model has a 435mAh battery. Both options offer up to 30 hours of use in Always On Display (AOD) mode. Please take a moment to check out, "Reduced battery life on your Samsung smart watch" to see what factors may be impacting your device. Let us know afterward if you would like any further assistance by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra Samsung Support smsng.us/Samsung-Support Warranty Information smsng.us/Warranty-Info Facebook Messenger smsng.us/Facebook-Messenger X Messages https://smsng.us/X-Messages Samsung Community smsng.us/Samsung-Community Watch8 https://www.samsung.com/us/watches/galaxy-watch8/ Reduced battery life on your Samsung smart watch https://www.samsung.com/us/support/troubleshooting/TSG01003232/

Howdy Jay2130, Thank for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch8. We're always happy to listen and work toward a better experience for our customers. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors: * Make sure your watch and the Samsung Health app are using the latest software. Environmental and skin conditions may affect how well the steps are recorded. * Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking. * Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned. * The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count. * You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears. * If you use the steps tracker while traveling by car or train, vibration may affect your step count. Please feel free to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your step count. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. Thanks for being a dedicated Samsung customer. - Debra Samsung Support smsng.us/Samsung-Support Warranty Information smsng.us/Warranty-Info Facebook Messenger smsng.us/Facebook-Messenger X Messages https://smsng.us/X-Messages Samsung Community smsng.us/Samsung-Community Galaxy Watch8 https://www.samsung.com/us/watches/galaxy-watch8 Inaccurate steps on your Samsung smart watch https://www.samsung.com/us/support/troubleshooting/TSG01003112/

Hey Jon, Thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Watch8. We appreciate your constructive input as we improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to review, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you've described to be experiencing with your device. Let us know if you have any questions afterward or if you would like any further assistance by reaching out to Samsung Support. Thanks for being a faithful Samsung customer. - Debra Samsung Support smsng.us/Samsung-Support Warranty Information smsng.us/Warranty-Info Facebook Messenger smsng.us/Facebook-Messenger X Messages https://smsng.us/X-Messages Samsung Community smsng.us/Samsung-Community Galaxy Watch8 https://www.samsung.com/us/watches/galaxy-watch8 Samsung smart watch screen is slow, frozen, or not responding https://www.samsung.com/us/support/troubleshooting/TSG01003105/

Hello there Kdog567, Thank you for taking the time to share your experience using the Samsung Galaxy Watch8 with us. We appreciate your constructive input as we improve our product line. You are able to disable/turn off Galaxy AI features on your Galaxy Watch8 by adjusting your settings. Feel free to check out the resources linked below to help resolve what you may be experiencing with your device. If you have any questions or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thanks for being a valued Samsung customer. - Debra Samsung Support smsng.us/Samsung-Support Warranty Information smsng.us/Warranty-Info Facebook Messenger smsng.us/Facebook-Messenger X Messages https://smsng.us/X-Messages Samsung Community smsng.us/Samsung-Community Galaxy Watch8 https://www.samsung.com/us/watches/galaxy-watch8/ Product Manuals https://www.samsung.com/us/support/downloads/ YouTube Tutorials https://www.youtube.com/c/Samsung/playlists

Hey there Jeremy, Thanks for taking the opportunity to contact us about your experience using the Samsung Galaxy Watch8. We strive to provide our customers with exceptional experiences and quality products. Your Galaxy Watch8 is able to perform tasks like take phone-free calls, make quick health measurements on your wrist, and provide on-the-go controls for things like music and the camera, which your smartphone is unable to do alone. Your Galaxy Watch8 and Galaxy phone complement each other by providing a seamless, integrated experience. Your watch handles quick, at-a-glance interactions, while the phone handles heavier processing and stores all the data from your watch. We're always happy to listen and work toward a better experience for our customers, if you would like to share additional feedback with us. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Happy Holidays and thanks for choosing Samsung! - Debra Samsung Support smsng.us/Samsung-Support Warranty Information smsng.us/Warranty-Info Facebook Messenger smsng.us/Facebook-Messenger X Messages https://smsng.us/X-Messages Samsung Community smsng.us/Samsung-Community Galaxy Watch8 https://www.samsung.com/us/watches/galaxy-watch8/