Customer Reviews for OtterBox iPhone 15, iPhone 14 & iPhone 13 Ottergrip Symmetry Series With Magsafe (7793188)
56 reviews
Most helpful positive review
Posted Jul 8, 2025
Great case
I like this case a lot. Slim profile but protective. Not silicone feeling which is good. The built in pop out it handy and MagSafe charging works great. Soft touch buttons on sides make it feel high-end.
VS
Most helpful critical review
Posted Feb 6, 2025
Poor design
I’ve only used it a month and it’s already broken. Unfortunately I bought two and grip never retracted properly on either of them and then one side broke on the one I was using. I am very easy on phone cases and had a Loopy case for almost 2 years so it wasn’t due to abuse or rough use. I wanted a case with a retractable grip so I could use on a charging pad but unfortu...
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Whitney
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 8, 2025
Great case
I like this case a lot. Slim profile but protective. Not silicone feeling which is good. The built in pop out it handy and MagSafe charging works great. Soft touch buttons on sides make it feel high-end.
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Bryan
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 25, 2025
It’s all I buy
Always a great product the only cases I buy for my iPhone
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Lisa
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 1, 2025
Disappointed
The case itself is fine, and the grip was comfortable, and is flush with the case when folded. But…after only six weeks the grip is already broken.
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Response from Staples :
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
June 3, 2025
Book dragon
Verified Buyer
Reviewed at:
otterbox.com
Posted May 17, 2025
Symmetry MagSafe case
Love it!! I liked the idea of the holders/rings, but didn’t want to lose rhe magsafe feature. This works great. No issues, and love that it still fits in pockets.
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Toni M
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 22, 2025
Great product
This is my second Otter Box. I love the quality and durability.
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DWatts
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 6, 2025
Poor design
I’ve only used it a month and it’s already broken. Unfortunately I bought two and grip never retracted properly on either of them and then one side broke on the one I was using. I am very easy on phone cases and had a Loopy case for almost 2 years so it wasn’t due to abuse or rough use. I wanted a case with a retractable grip so I could use on a charging pad but unfortu...
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Response from Staples :
We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
February 10, 2025
Notgivingyoumyname
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 13, 2025
Pop socket
Pop socket is already Broken within a week of using case
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Response from Staples :
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! Just for clarification to avoid future frustration, the grip portion of the case is not intended to function as a stand.
January 16, 2025
Brittany M
Verified Buyer
Reviewed at:
otterbox.com
Posted May 12, 2024
Disappointed.
I purchased this case for the loop holder on the back and because it was supposed to work with the flat lay charger. I’ve had it for a couple weeks now and the loop is loose and it doesn’t charge my phone when laying on the flat charger. So disappointing.
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Response from Staples :
Hello, Brittany! We are so sorry to hear you have experienced an issue with the grip portion of this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
May 13, 2024
Katie
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 31, 2024
Waste of money
Poor quality for the price, cheaply made, not nearly as good as other products I have bought.
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Response from Staples :
Hello, Katie! We are so sorry to hear you are experiencing an issue with your OtterGrip Symmetry Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
April 3, 2024
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 5, 2024
Handle breaks
Case is fine but the handle is not sturdy. I’ve had two and issue is persistent.
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Response from Staples :
Hi! We are sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
March 5, 2024
craigspofford
Reviewed at:
otterbox.com
Posted Feb 5, 2024
Good concept but disappointing in reality.
The case is sturdy in general and I can use it with mag safe charger. The catch is that with light use the pop out handle has broken for the second time. It’s just not sturdy enough. I’d hoped it could be used to prop the device and that never worked. I can’t recommend this case for that reason.
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Response from Staples :
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! Just for clarification to avoid future frustration, the grip portion of the case is not intended to function as a stand.
February 5, 2024
Jordan
Reviewed at:
otterbox.com
Posted Feb 3, 2024
Don’t recommend
Back of the case is ripping and will eventually completely break off - disappointed in this case especially cause it’s not cheap
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Response from Staples :
Hello, Jordan! We are so sorry to hear that your OtterGrip Symmetry Series case is ripping. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via warranty replacement!
February 5, 2024
Shau
Reviewed at:
otterbox.com
Posted Jan 31, 2024
Don't waste your money!
Just had the "holder" at the back rip off (one side). Seriously? This wasn't a dollar store phone case...
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Response from Staples :
Hello, Shau! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
February 2, 2024
todd
Reviewed at:
otterbox.com
Posted Jan 25, 2024
Breaks Very Easily. Be Ready For Warranty Claims.
Finger grip strap ripped out after roughly 5 months of regular use. Not sure how this product got through any kind of development testing since this is such a common problem and they break so quickly. Absolutely should have been discovered and sorted well before production. Given how great Otterbox has been in the past, this one is a serious disappointment given how exp...
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Response from Staples :
Hello, Todd! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 26, 2024
Claire
Reviewed at:
otterbox.com
Posted Jan 14, 2024
Good, not durable
I really liked this case at first. I’ve had it about 6 months and the button straps have now snapped on one side. You can’t really “fix” it either so now I have to buy an all new case.
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Response from Staples :
Hey Claire! We are sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 16, 2024
Pop socket
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 13, 2024
Disappointed pop socket
Didn’t like the pop socket in back. Love otter for the great durability. I’ve bought one in store and had it for years, with pop socket. I ordered this one for the color and was disappointed with the pop socket.
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Response from Staples :
Hello! We are sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 16, 2024
Bella5
Reviewed at:
otterbox.com
Posted Jan 10, 2024
TERRIBLE
WISH I COULD GIVE ZERO STARS TERRIBLE PRODUCT BROKE IN FIRST DAY DONT BYE
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Response from Staples :
Hello, Bella! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 10, 2024
samantha
Reviewed at:
otterbox.com
Posted Jan 5, 2024
breaks immediately
I wish I would have read the reviews before buying. I loved it at first, easier to hold than the pop up things, but it broke in about a month. Very sad day.
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Response from Staples :
Hello, Samantha! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 8, 2024
Delina Moncrief
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 4, 2024
Pop socket is not durable
The pop socket is already broken. It ripped off the
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Response from Staples :
Hi Delina! We are sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 9, 2024
Garky66
Reviewed at:
otterbox.com
Posted Jan 2, 2024
Handle Straps started breaking immediately
I purchased this product when I upgraded to the iPhone 15. Previously I had the Pop-Socket version, and loved it. Pop-Socket was not available. The handle on back is held on by two thin plastic straps. The straps began tearing at the end almost immediately. Then, I tried to stop using the handle as much as possible to slow down the process. It broke within three m...
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Response from Staples :
Hello! We are so sorry to hear that you have experienced an issue with the grip portion of the OtterGrip Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 3, 2024