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Help Center - Answers to Your Customer Service Questions | Staples®

Help Center

Most Popular Questions

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What is your returns policy?

If you're not 100% satisfied with your Staples® purchase, you can return it for any reason at no charge.

Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.

For more information about our Returns Policy, click here.

How do I return or exchange something I've ordered online?

You can bring your item to any Staples® retail store, even if you ordered it online or by catalog. If you're unable to go to a store, we also offer convenient online returns; simply visit our Online Returns Center.

Where can I find product information not listed on®?

Feel free to contact our customer service team by phone at 800-333-3330 or send us an email.

Do you sell other products not listed on®?

Yes we do, and our Staples® Product Concierge team can help. We’ll track down the item for you; just tell us a little bit about what you want, and we'll do our best to find it for you. There's no obligation to buy.

How do I use my Staples Rewards® number when I place an order?

Your Staples Rewards® number can be used when placing an order for products on®. You can add your Staples Rewards number to your account by taking the following steps:

Step 1: Click My Account from the home page and go to My Profile.

Step 2: Click Edit on the line that says Staples Rewards® Member Number.

Step 3: Enter your Staples Rewards number and press Save Account.

If you do not have an existing account on but do have a Staples Rewards number, you’ll need to follow these steps:

Step 1: Click Your Account on the top right corner of the home page.

Step 2: Click Start Here to create a new account.

Step 3: Enter your Staples Rewards number in the field provided and click Continue.

When you add your Staples Rewards number to your account, it will automatically be added whenever you make a purchase at Please note: Purchases made on Staples Business Services do not count toward Staples Rewards.

Does Staples have a Price Match Guarantee?

Yes, we do. If you find a lower price on a new identical item, just show us the lower price when you buy the item at Staples and we’ll match the price.

If you purchase an item from Staples and tell us within 14 days that you found that item at a lower price in our stores or at®, we’ll refund the difference.

Our full Price Match Guarantee is available when you place an order or when you call 800-333-3330. For an in-store price match, please see an associate at our customer service desk. This policy was last updated on November 3, 2013, and is subject to change without notice.

How do I check the status of my order?

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information.

You can also check the most current order status. To check the delivery status of your order, click on the Order Status page and then provide your order number and zip code. Or, if you’re logged in to®, click on "Order Status" and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we’ll contact you by phone. If we can't reach you right away, we’ll contact you by email.

Keep in mind, the Order Status information for orders, catalog orders and Staples Ship Center orders does not necessarily represent the final order — especially if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference. It cannot be used for tax or billing purposes.

What happens if there is a problem with my order?

If there are any issues with your order, you’ll be contacted by a Customer Service Representative.

What happens if I forget my password?

Just click here. We’ll reset your password immediately and send you an email with instructions for choosing a new one.

I forgot my login information for the Staples Rewards® Web site. What do I do?

You can find your username using the 1-step reminder process. You’ll need to know either your email address or rewards number, plus the last name and zip code associated with your account, in order to complete the username reminder process. Your username may not be the same as your® username, but your username may be your email address.

If you’ve forgotten your password, go to Under the section titled “Log in to your account,” click on Forgot your password?

Choose your method to reset your password:

1. Enter your username for (which may be different from your username)

2. Enter your rewards number

3. Answer your reminder question and click Submit. Then create a new password. Once your new password is submitted, you will be logged in with the new password

Can I change or cancel an order?

Most orders are transmitted almost immediately to our warehouse, where they’re processed and shipped out. So if you want to change or cancel your order, please let us know as soon as possible by calling 800-333-3330. We’ll check the status of your order and attempt to make the necessary changes.

If your order has already been transmitted to our warehouse for shipping, we won’t be able to make changes to the order and it will ship as is. If that’s the case and you’d like to place an additional order, please contact customer service. You can also refuse delivery if that’s more convenient for you, or return your item(s) to any Staples® retail store, even if you ordered it online or by catalog. (Click here to learn how to make a return.)

If you cannot call us, please send us an email and we’ll make the necessary adjustments as noted above.

I won't be available to accept my delivery. What do I do?

If you’ve already placed an order with us, we may be able to reschedule your order for a different delivery day that’s more convenient for you. Please call us as soon as possible at 800-333-3330 to speak with a member of our customer service team. Or, if you would like the driver to leave your products (e.g., on the front steps), please fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you don’t post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.

If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

How do I redeem a coupon on®?

Get more savings on our already great prices with weekly Staples® printable coupons.

You can add coupons to your shopping cart at anytime. Here’s how:

Step 1: Click on your cart in the top right-hand corner

Step 2: Click the "Add/Edit Coupons" button at the bottom of the page

Step 3: Enter your coupon code and click "Add Coupon"

Step 4: Click "Back to My Order" to return to your cart

We offer two types of coupons: (1) Coupons that provide a discount on your overall order or transaction (called transaction coupons); (2) Coupons that provide a discount on a specific product, including coupons that provide a discount on the highest priced item purchased (called product coupons).

Please note these limitations for transaction and product coupons:

  • Limit one transaction coupon per purchase. Any minimum purchase requirement for transaction coupons must be met with purchases to which no other coupon or instant savings offer applies. Highest Priced Item transaction coupons provide a discount on the highest, regular priced product in your order total.
  • Product coupons may be combined with other coupons as long as the purchase requirement of each coupon is met independently. Staples Rewards® can be redeemed on any order.
  • Both transaction and product coupons are not valid on desktop or laptop computers; tablets; netbooks; Apple® products; Bose® products; Amazon Kindle®; NOOK®; HP ink and toner; Epson® ink and toner; gift cards; mobile phones and mobile phone services; Staples® EasyTech℠ professional-grade and on-site services; business service provider or custom-printing service provider Web sites; daily deals; phone cards; and postage stamps.

Other restrictions: Coupons not transferable. Coupons may only be used once and cannot be used on subsequent orders. Please observe the coupon limits on particular offers. Ten coupon maximum for any single order. Void where prohibited. No cash or credit back. Coupon must be submitted at time of order. Expired coupons not valid. Limit one per customer. Tax and delivery not included in calculating minimum purchase requirement. Coupons not valid on previous purchases or purchases made with Staples® Procurement or Convenience Cards.

Note: We reserve the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site, transferred from a direct mail recipient, or that are in violation of any restrictions listed above. We reserve the right to charge the customer’s credit card for the amount of any disallowed coupon.

How do I check the balance on my Staples® gift card?

Easy! If you’d like to see how much is left on your gift card, click here. Under Gift Cards (or eGift Cards if yours was sent via email), click the link that says “View card balance.”

What’s new on®?

We’re continuing to make faster, easier to use and even more helpful so you can make more happen. Among our recent additions: