Symantec

Why Symantec?

Symantec Endpoint Protection Small Business Edition 2013 is simple, fast and effective virus and malware protection designed to keep your business safe. Setting up is fast and easy, with automatic security updates that happen behind the scenes. There's cloud-managed service available with no necessary hardware, a flat fee structure and 24/7 support.

Easy Setup

1. Log on to the hosted management console.
   A simple wizard will guide you through the setup process.
2. Deploy an agent-software to individual endpoints or silently push the solution to the network.
   Upon installation, preconfigured policies are enabled for the agent to include anti-virus, antispyware, firewall, and host intrusion prevention.
3. After the install, the agent proactively downloads the latest security definitions and updates.
   The administrator can use the management console to set custom policies and push actions to all endpoints in the network or for ongoing maintenance, including deploying new endpoints, viewing status, managing remote clients and more.

About Symantec Endpoint Protection Small Business Edition 2013

Symantec is simple, fast and effective virus and malware protection.

Who should use it?
It's recommended for organizations with less than 250 users, though larger-sized organizations have also found the service to be useful for remote or satellite offices.

Does it support Windows 8 and Mac OS?
It supports the Windows 8 platform. Mac® OS is not supported through this cloud-managed product.

What reporting is available?
Flexible reporting is offered, including:

• Alert history
  Historical view of alerts and events that have occurred for one or more users
• Security audit
  Historical view of user-generated events
• Firewall history
  Summary of firewall events for one or more computers
• Risk detection
  Details the numerous types of risks detected in one or more computers
• Security overview
  Summary of the overall security of all computers

Note: Reports can be exported into PDF, HTML and XML formats.

Can customers manage this solution in a hybrid manner (i.e. managing half of the laptops, desktops and servers through the cloud-managed service and the other half through on-premise management)?
No, customers need to choose either the cloud-managed service or the on-premise management option, but cannot choose both at the same time. However, they can switch from one to the other at any time, without any additional costs.

What is the impact of installing Symantec Endpoint Protection Small Business Edition 2013 on a Microsoft® Exchange server?
Symantec Endpoint Protection Small Business Edition 2013 will automatically detect the exchange server and will not interfere with any mail flow.

Is it backed by Service Level Agreements?
Yes, Symantec Endpoint Protection Small Business Edition 2013 provides a Service Level Agreement for 100 percent service availability, leveraging the Symantec Global Intelligence Network. However, this applies only to the cloud-managed service.

What is the agent and how does it work?
The Symantec Endpoint Protection Small Business Edition 2013 agent-software delivers services to a selected endpoint (laptop, desktop, or file server); it communicates information about system health, threats, and security policies with the management console. The agent receives protection updates via the service infrastructure. Agents are deployed via standard download or email invitation. They can also be deployed to an organization's computers using a redistributable package. Once an agent has been installed on the selected endpoint systems, the agent is in position to help defend customer computer systems against a myriad of risks and threats.

What type of support is available?
Symantec Endpoint Protection Small Business Edition 2013 provides 24x7 support via telephone, email, or live chat.

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