Q: my charir keeps sinking down. how do i keep it at my preferred height? Asked on 4/5/2013 by emil Know the answer? Answer this question 1 answer A: Sounds like the hydraulic spring is bleeding off. Please contact the manufacturer for repair/warranty. Answered on 4/6/2013 by Community Answer from None
Q: THE FOAM IN THE LEFT ARM REST HAS GONE COMPLETELY FLAT AND THE SEAT HAS ALSO GONE FLAT. WHERE CAN I GET REPLACEMENT PARTS. CHAIR MFG DATE IS 11/16/11 Asked on 12/29/2012 by Anonymous Know the answer? Answer this question 1 answer A: For assistance with your chair, please contact our Staples Brand product support team by dialing 1-800-425-0049. A representative would be happy to further assist you. Answered on 1/2/2013 by Liz C from Staples
Q: I have had this chair for a few months and the left arm keeps coming more and more lose. This isn't from the screws but from the machnism that lets the arm rest go up and down, is this normal, can I fix it, tighten it back up? I don't see any way of doing so. Asked on 8/1/2012 by seanbajuice from Corona, CA Know the answer? Answer this question 2 answers A: The chair has a 5 year manufacturers warranty. As far as I can tell there is no way to fix it on your own. Contact Staples for more details. Answered on 8/2/2012 by Community Answer from None A: I received your inquiry through the Question and Answer Feature of Staples.com and I apologize for I was unable to answer you directly. I believe this may be a question that the manufacturer Staples Brand Group, will have to research further, please feel free to contact the mfg at: (800) 425-0049. Answered on 8/3/2012 by Linda from Staples
Q: I purchased this chair and it was a floor model and no papers or instructions were given to us. I notice that the arm rest has 3 holes and the arm rest is in the second hole. Can this be adjusted and if so how. Can I have a brochure for this model> thankyou Asked on 5/31/2012 by Anonymous Know the answer? Answer this question 1 answer A: If you contact Staples customer service at (800) 378-2753 they can get you a manual for your chair and provide assistance in adjusting your chair. Answered on 5/31/2012 by Community Answer from None
Q: where is the adjustment screw located that controls the force needed to lean back? Asked on 5/12/2012 by Anonymous Know the answer? Answer this question 1 answer A: The friction screw controlling rear tilt is on the right hand side and operated using the extended lever. Answered on 5/12/2012 by Community Answer from None
Q: Just assembled the chair and it wont recline very well, I pulled the handle to unlock the recline feature but it is very difficult to lean back. Its like it is spring loaded to push me forward and leaning back is a battle Is there an adjustment? Asked on 5/11/2012 by Anonymous Know the answer? Answer this question 1 answer A: Yes, try to unscrew your adjustment screw just a little bit and you should notice a great difference in your reclining. Answered on 5/11/2012 by Community Answer from None
Q: my chair is not tilting...can't figure out whats wrong? Asked on 4/24/2012 by Anonymous Know the answer? Answer this question 2 answers A: The handle on your chair should pull out and push in, this creates a tilt lock. Try pulling the handle out of this lock. This should allow you to tilt backwards in your chair. If you are still having problems with the tilt, please contact our Staples Product team by dialing 1-800-425-0049. A representative would be happy to further assist you. Answered on 4/27/2012 by Liz C from Staples A: You must release the tilt lock before adjusting the tilting sliding handle. Answered on 4/26/2012 by Community Answer from None
Q: Are the arms removable or just adjustable? Asked on 4/16/2012 by Anonymous Know the answer? Answer this question 2 answers A: The arms are adjustable swing arms, they attach to the chair back. Answered on 4/18/2012 by Bonnie B from Staples A: The arms can be adjusted, but not removed. Answered on 4/19/2012 by Community Answer from None
Q: Does this chair have rocker feature? Asked on 4/15/2012 by Anonymous Know the answer? Answer this question 2 answers A: No, this chair does not rock, but it does provide lower back support and allow adjustment for arm rests. The chair also does not allow for head-rest adjustment. Answered on 4/17/2012 by Community Answer from None A: Yes this chair features Center-Tilt - Chair tilts from a point under the center of the seat allowing you to rock. Answered on 4/18/2012 by Cindy R from Staples
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