Staples® Torrent™ Bonded Leather Managers Chair, Black

Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

Comfortable chair. Swing-up arms allow it to be stored close to desk!
I had several issues initially with the assembled chair leaning to one side, but Saples replaced the wheel base @ N/C (but it was out of stock, so replacement took several weeks).

After about a year, one of the caster socket walls broke-out and the caster kept falling out. Staples again replaced the base (5-7 days shipping).
4 months later the gas lifter failed. Again, Staples replaced (5-7 days ship time)... but I found that removing the old lifter from the seat bracket was impossible. SO, Staples Customer Service agreed to replace the seat bracket (ANOTHER 5-7 day wait).

All in all, their Customer Service folks were courteous. They have supported this unit, BUT each time I had to wait 5-7 days (or more) for the replacement part to arrive. Note that at no time did they offer to involve the local store in the resolution nor coordinate a faster replacement thru the store!
Each time there was a N/C replacement part needed, it meant I had no chair for 5-7 days+.

Love the seat itself, but the mechanisms apparently need to be beefed-up a bit.
Also, I am of the opinion that the interfaces for the seat bracket-> gas lifter-> wheeled star-base should be re-engineered to make install/reinstall a bit more user-friendly.

Over the past 28 years, I have purchased ~6 different chairs for my home office. Most simply lost seat comfort with age (compressed foam cushions). I only replaced 2 casters and one lifter in all that time. But, never before have I had to replace so many mechanical parts on a single chair. Budget chairs don't need to be cheaply made. The difference in this case requires only a little extra plastic to increase the thickness of the caster stem socket walls and a little smarter engineering of mobile heigh-adjust pedestal...for easier assembly & repair.

Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

Had to study for a test 11 to 12 hrs back to back days. The chair is great the fact that the arms can raise up at is a great design and helped me use this chair in a tight space. Normally I do not reply but this is a great product for the price.
About time!!:)

Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

The chair is very sturdy with a plus of having arm that move up out of the way if needed. My husband uses this chair daily.

Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

My comments are all mostly good regarding comfort, adjustability, and ease of assembly, This is a good chair for its price. Very comfortable if you want to lean back and snooze a bit. There are two downsides. One is that it is limited on how far it can tilt forward, so if typing on a computer or writing something where you need to lean forward for long period of time, the chair can't tilt forward enough to give back support while doing that. The other issue is with the adjustable armrests. The ability to swing the arms up is a good feature which allows the chair to fit under a table or tight against a desk. But the downside is the hinge mechanism sticks out so that as I move around rolling my chair from desk to table, etc., those exposed somewhat sharp edged hinges crash into and tend to mark up other furniture. If you do not have a tight space situation, the latter might not be a problem.

Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

I liked this chair from the moment I took it out of the box! I was impressed with how sturdy each part felt while I was unpacking it from the box, it wasn't too difficult to put together either. This also means it didn't take long to put together. Once I sat in it after putting it together I realized I made a good purchase. I could not believe how comfy this chair felt and I just live how the handles move up and down! The handles that operate the movements of the chair feel very sturdy too. I think I'll have this chair awhile and made a right choice picking this chair to buy!