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Staples® Torrent™ Bonded Leather Managers Chair, Black

Staples® Torrent™ Bonded Leather Managers Chair, Black

Item: 923571    Model: 20224-CC

Staples® Torrent™ Bonded Leather Managers Chair, Black
4.0stars
( 378 reviews)
  • Black bonded leather seating surfaces
  • Adjustable swing arms
  • Pneumatic seat height adjustment
See more details
Black bonded leather seating surfacesAdjustable swing armsPneumatic seat height adjustmentBlack bonded leather seating surfacesAdjustable swing armsPneumatic seat height adjustmentStaples® Torrent™ Bonded Leather Managers Chair, Blackhttp://s7d5.scene7.com/is/image/Staples/s0410033_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0410025_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0410033_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0410025_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0410033http://s7d5.scene7.com/is/image/Staples/s0410027_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0410027_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0410027http://s7d5.scene7.com/is/image/Staples/s0410025http://s7d5.scene7.com/is/image/Staples/s0410029_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0410029_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0410029http://s7d5.scene7.com/is/image/Staples/s0439323_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0439323_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0439323/Staples-Torrent-Bonded-Leather-Managers-Chair-Black/product_923571Staples® Torrent™ Bonded Leather Managers Chair, Black4.0378
Price:
$169.99
EACH

Currently Out of Stock.

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REVIEW SNAPSHOT®

by PowerReviews
Staples� Torrent� Bonded Leather Managers Chair, Black
 
4.1

(based on 378 reviews)

Ratings Distribution

  • 5 Stars

     

    (154)

  • 4 Stars

     

    (147)

  • 3 Stars

     

    (40)

  • 2 Stars

     

    (17)

  • 1 Stars

     

    (20)

84%

of respondents would recommend this to a friend.

Pros

  • Comfortable (326)
  • Attractive (299)
  • Rolls smoothly (271)
  • Durable (243)
  • Good lumbar support (238)

Cons

  • Uncomfortable (40)
  • Lacks adjustability (30)
  • Difficult setup (16)
  • Not ergonomic (14)
  • Creaks (9)

Best Uses

  • Computer chair (239)
  • Home office (205)
  • Primary work chair (143)
  • Conference chairs (45)
    • Reviewer Profile:
    • Midrange shopper (200), Budget shopper (155), High-end shopper (15)
    • Primary use:
    • Personal (215), Business (150)

Most Helpful Positive Review

 

Nice Chair ! Poor Assembly Instructions

http://www.youtube.com/watch?v=EYnLpuNQydo
If you follow the manuals assembly sequence you will run into major problems assembling the chair. It will take 3 x's as long. See my you tube v...Read complete review

http://www.youtube.com/watch?v=EYnLpuNQydo
If you follow the manuals assembly sequence you will run into major problems assembling the chair. It will take 3 x's as long. See my you tube video for a sequence that will have the chair assembled in 15 minutes.

VS

Most Helpful Negative Review

 

Torrent Chair

I just bought this Torrent chair yesterday after going into the store to find something they had in stock. I'm not sure if I would have bought this after reading some of the comments about...Read complete review

I just bought this Torrent chair yesterday after going into the store to find something they had in stock. I'm not sure if I would have bought this after reading some of the comments about difficulties encountered during the assembly of the chair. I am a cabinetmaker by trade and have been in construction for more than 30 years. I am very mechanically inclined and I had problems assembling this chair. I got it assembled but I can see where the average person would struggle to do so.
Quality control was obviously not used during the manufacturing process. A good company will occasionally assemble their own product to make sure their tolerances are adhered to. The main problem with this chair is the positioning of the attachment holes for both the seat (to the metal base) and the support arm for the back of the chair. The holes were drilled in a manner that causes the metal plates for the two pieces to overlap. Since (according to the instructions) the seat is attached first, this causes the plate for the back to overlap by about ¼". This causes the holes for the arms to be out of alignment and makes it quite difficult to assemble the chair. I read one other persons review and he said he heard cracking sounds while tightening the bolts. I'm sure this was from trying to tighten the plates, but instead was pulling the embedded anchors out of the wood seat component. I only pulled my bolts snug, but this could cause problems in the future. Because of the gap due to the plates overlapping, it is impossible to pull the plate (for the chair back) tight against the wood. This could lead to failure in the future. It is a design and manufacturing flaw that needs to be corrected.
Brush up on your four letter words if you buy this chair.

Reviewed by 378 customers

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Displaying reviews 1-5

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5.0

THE BEST OFFICE CHAIR I HAVE EVER SAT IN

By MARGIE THE DISPATCHER

from NOWATA, OKLAHOMA

About Me Budget Shopper

Verified Buyer

Pros

    Cons

    • no cons

    Best Uses

      Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

      THIS IS THE MOST COMFORTABLE CHAIR THAT I HAVE SEEN IN YEARS. I BOUGHT ONE FOR ME TO SIT IN AT WORK BECAUSE I AM A 911 DISPATCHER AND I ALSO DISPATCH DEPUTIES AND OFFICERS OUT IN OUR COUNTY AND I HAVE TO SIT ALOT. OTHER CHAIRS MADE MY LEGS SWELL, ACHE AND CRAMP SO BAD I COULD NOT LAY DOWN TO SLEEP BECAUSE OF THE PAIN. THE TORRENT CHAIR IS SO COMFORTABLE, IT KEEPS MY BACK FROM HURTING AND KEEPS MY LEGS FROM SWELLING UNLIKE THE OTHER OFFICE CHAIRS I HAVE USED. IT WAS SO COMFORTABLE I BOUGHT ONE FOR OUR HOME JUST LIKE THE ONE I BOUGHT FOR WORK. I CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS CHAIR AND THE PRICE WAS SO REASONABLE.

      • Primary use:
      • Personal

      Comment on this review(earn points)

       
      3.0

      Would be a five star if....

      By Brett

      from Greensburg, PA

      About Me High-end Shopper

      This customer has reached Intern level on the Staples.com Leaderboard

      Pros

      • Attractive Design
      • Comfortable
      • Ergonomic
      • Good Lumbar Support
      • Rolls Smoothly
      • Sturdy

      Cons

      • Design Issue
      • Poor Documentation

      Best Uses

      • Computer Chair
      • Conference Chairs
      • Home Office
      • Primary Work Chair

      Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

      First of all, the instructions are likely correct. The chair it's self is manufactured incorrectly. If you look at the illustration that shows the back bolted to the bottom and shows the steel bottom mount, the arm that comes off the back of the chair is NOT supposed to be anywhere near the steel bottom. This means that the chair does NOT go together as it is supposed to. I only hope this does not cause any failure issues. Once you get past that issue, it is a GREAT chair! It is solid, comfortable and rolls very well.

      • Primary use:
      • Personal

      Comment on this review(earn points)

       
      5.0

      You get what you pay for!

      By MADONNA

      from FORT LEE, NJ

      About Me Budget Shopper

      Verified Buyer
      This customer has reached Intern level on the Staples.com Leaderboard

      Pros

      • Attractive Design
      • Comfortable
      • Ergonomic
      • Good Lumbar Support
      • Rolls Smoothly
      • Sturdy

      Cons

      • Easier to assemble with 2

      Best Uses

      • Computer Chair

      Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

      I bought and returned 2 other chairs from Staples before settling on the Torrent. It's true when they say you get what you pay for. This was more expensive than the others, but worth the money for the comfort and durability. The first chair I returned knocked my back out and I suffered from sciatica for 2 weeks. The second chair was very badly made. The Torrent was very well made and sturdy which is perfect for a heavy set person.

      • Primary use:
      • Personal

      Comment on this review(earn points)

       
      4.0

      comfortable

      By merryomary

      from rochester, mi

      About Me Midrange Shopper

      Verified Buyer

      Pros

      • Comfortable
      • Easy To Assemble
      • Ergonomic
      • Good Lumbar Support

      Cons

      • Lacks Adjustability

      Best Uses

      • Home Office
      • Primary Work Chair

      Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

      the chair is good for my work location since i spend most of my time there, i only wish that i could lock the tilt at a slight angle rather than just lock no tilt or have tilt, More adjustability would make this a perfect chair.

      you need to check the line-up on the chair when you are putting the arms on, I found that one of the holes was slightly off after i had 3 of the screws done and had to take them out to attach the 1 out of line and then redo the 3 others. Also the leather wants to cover the hole when you turn your head for a second which makes it difficult to attach, but with care you can get it done quickly.

      • Primary use:
      • Business

      Comment on this review(earn points)

       
      4.0

      good chair, bad production assembly desi

      By it's me

      from Broomfield, CO

      About Me Midrange Shopper

      Verified Buyer

      Pros

      • Comfortable
      • Ergonomic

      Cons

      • Poor Assembly Design

      Best Uses

      • Home Office

      Comments about Staples� Torrent� Bonded Leather Managers Chair, Black:

      great chair overall, very comfortable and roomy, but frustrating that an item that is produced isn't designed to go together correctly out of the box. The metal piece from the backrest overlaps on top of metal seat baseplate and if not corrected puts stress on the bolts and would eventually pullout of the wood in the seat. For the price, one shouldn't have to pull out power tools and modify parts so that they go together correctly. To modify the problem, I used a handheld metal cutter and cut the baseplate just enough for the metal backrest piece to fit in without rubbing against the seat baseplate. Wasn't that difficult, but again the consumer shouldn't have to correct the produced and designed product.

      • Primary use:
      • Business

      Comment on this review(earn points)

      Displaying reviews 1-5

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      Previous | Next »

      Do you have questions about this product?(earn points for answers!)

      get answers from real customers and in-house experts with AnswerBox.

      9 Questions | 13 Answers
      Displaying questions 1-9
      • Q:

        my charir keeps sinking down. how do i keep it at my preferred height?
        Asked on 4/5/2013 by emil

        1 answer

        • A:

          Sounds like the hydraulic spring is bleeding off. Please contact the manufacturer for repair/warranty.

          Answered on 4/6/2013 by Community Answer from None
      • Q:

        THE FOAM IN THE LEFT ARM REST HAS GONE COMPLETELY FLAT AND THE SEAT HAS ALSO GONE FLAT. WHERE CAN I GET REPLACEMENT PARTS. CHAIR MFG DATE IS 11/16/11
        Asked on 12/29/2012 by Anonymous

        1 answer

        • CUSTOMER CARE

          A:

          For assistance with your chair, please contact our Staples Brand product support team by dialing 1-800-425-0049. A representative would be happy to further assist you.

          Answered on 1/2/2013 by Liz C from Staples
      • Q:

        I have had this chair for a few months and the left arm keeps coming more and more lose. This isn't from the screws but from the machnism that lets the arm rest go up and down, is this normal, can I fix it, tighten it back up? I don't see any way of doing so.
        Asked on 8/1/2012 by seanbajuice from Corona, CA

        2 answers

        • A:

          The chair has a 5 year manufacturers warranty. As far as I can tell there is no way to fix it on your own. Contact Staples for more details.

          Answered on 8/2/2012 by Community Answer from None
        • CUSTOMER CARE

          A:

          I received your inquiry through the Question and Answer Feature of Staples.com and I apologize for I was unable to answer you directly. I believe this may be a question that the manufacturer Staples Brand Group, will have to research further, please feel free to contact the mfg at: (800) 425-0049.

          Answered on 8/3/2012 by Linda from Staples
      • Q:

        I purchased this chair and it was a floor model and no papers or instructions were given to us. I notice that the arm rest has 3 holes and the arm rest is in the second hole. Can this be adjusted and if so how. Can I have a brochure for this model> thankyou
        Asked on 5/31/2012 by Anonymous

        1 answer

        • A:

          If you contact Staples customer service at (800) 378-2753 they can get you a manual for your chair and provide assistance in adjusting your chair.

          Answered on 5/31/2012 by Community Answer from None
      • Q:

        where is the adjustment screw located that controls the force needed to lean back?
        Asked on 5/12/2012 by Anonymous

        1 answer

        • A:

          The friction screw controlling rear tilt is on the right hand side and operated using the extended lever.

          Answered on 5/12/2012 by Community Answer from None
      • Q:

        Just assembled the chair and it wont recline very well, I pulled the handle to unlock the recline feature but it is very difficult to lean back. Its like it is spring loaded to push me forward and leaning back is a battle

        Is there an adjustment?
        Asked on 5/11/2012 by Anonymous

        1 answer

        • A:

          Yes, try to unscrew your adjustment screw just a little bit and you should notice a great difference in your reclining.

          Answered on 5/11/2012 by Community Answer from None
      • Q:

        my chair is not tilting...can't figure out whats wrong?
        Asked on 4/24/2012 by Anonymous

        2 answers

        • CUSTOMER CARE

          A:

          The handle on your chair should pull out and push in, this creates a tilt lock. Try pulling the handle out of this lock. This should allow you to tilt backwards in your chair. If you are still having problems with the tilt, please contact our Staples Product team by dialing 1-800-425-0049. A representative would be happy to further assist you.

          Answered on 4/27/2012 by Liz C from Staples
        • A:

          You must release the tilt lock before adjusting the tilting sliding handle.

          Answered on 4/26/2012 by Community Answer from None
      • Q:

        Are the arms removable or just adjustable?
        Asked on 4/16/2012 by Anonymous

        2 answers

        • CUSTOMER CARE

          A:

          The arms are adjustable swing arms, they attach to the chair back.

          Answered on 4/18/2012 by Bonnie B from Staples
        • A:

          The arms can be adjusted, but not removed.

          Answered on 4/19/2012 by Community Answer from None
      • Q:

        Does this chair have rocker feature?
        Asked on 4/15/2012 by Anonymous

        2 answers

        • A:

          No, this chair does not rock, but it does provide lower back support and allow adjustment for arm rests. The chair also does not allow for head-rest adjustment.

          Answered on 4/17/2012 by Community Answer from None
        • CUSTOMER CARE

          A:

          Yes this chair features Center-Tilt - Chair tilts from a point under the center of the seat allowing you to rock.

          Answered on 4/18/2012 by Cindy R from Staples
      Displaying questions 1-9

      Do you have a question about this product? 

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