What is 1 Hour Pickup?
Many items you see online are available for pickup today in just one hour! Look for the 1-Hour Pickup button while browsing product, deals and search results pages.
Upon placing your order, you will receive an email confirmation indicating the date and time to expect your items in store. Once the items are picked from the shelf, you will receive a Ready for Pick Up email. Make sure you show a valid ID that matches the name on your order or the alternate pick up person at the time of pick up. Please note that if the order has not been picked up after 5 days, the store will cancel the order and you will not be charged.
For more information, visit the Buy Online Pick Up In Store Learn More page.
How can I see if a local store has a particular product in stock?
For products carried in our stores, you can view the product availability by clicking on the 1-Hour Pickup button on the deals and search results pages or by clicking the Check other stores link on the product page. You will be able to view Your Store inventory or search for another store.
For additional details, visit our Buy Online Pick Up in Store article.
When will my order be ready?
Your order will be ready for pickup in 1 hour. You will receive a Ready for Pickup email when your order is available for store pickup. Your order cannot be picked up until we’ve sent you the “Ready for Pickup” email. Do not proceed to the store until you have received this email.
What should I do when I get to the store?
Just look for the Online Order Pickup sign or ask an associate to point you to the right area. Online Order Pickup counters are located at the Staples® EasyTech® and Customer Service areas.
Bring a copy of the email and a valid form of identification to the EasyTech Counter/Customer Service Desk, or just look for the Online Order Pick Up sign and see an associate. Be sure to have your printed "Ready for Pickup" email, which contains your order number and bar code.
Can I have someone pick up my order for me?
Yes, during the checkout process in the Store Pick up Information section you can assign an alternate person to pick up your order. Simply click the Add pick up person link and provide their name and telephone number. The alternate person will need to show a valid ID that matches the name you have provided at the time of pick up. Note: Once an order is submitted, an alternate pickup person cannot be added or updated on the order.
For additional details, visit our Buy Online Pick Up in Store article.
How long do I have to pick up my order?
Your items will be available for 5 days after you receive confirmation that they are ready for pickup. If you have items arriving on different days, you have five days from receipt of each Ready for Pickup email to secure your items. If the item is not picked up within 5 days of receiving the Ready for Pickup email, the order will be canceled and you will not be charged.
Can I select the Buy Online and Pick Up In Store option while shopping Staples on my mobile phone?
Yes, just look for the 1 hour pick up icon next to eligible items, or filter search results in the Staples app by items available for 1-hour pick up.
If the item is not eligible for 1 Hour Pickup, can I still ship products to store?
Yes! Most items are available for Store Pickup after they are shipped from a fulfillment center. You can select this option in Cart by clicking on the Pick Up In Store tab.
What happened to Ship to Store?
Ship to Store is still an option. Its name was changed to Pick Up In Store. You can select this option in Cart by clicking on the Pick Up In Store tab.