Customer Reviews for Brother Desktop QL-820NWB Label Printer (QL820NWB)
Item # : 2258174
Model # : QL820NWB
Print visitor badges, inventory tags, and a wide variety of other stickers with this Brother professional ultra-fast mobile label printer.
- Label printer for customized creation and printing of labels
- Maximum print speed up to 110 labels per minute
Price is $239.99
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Over 30
41 reviews
Most helpful positive review
Posted Feb 27, 2025
Great printer and fast
Works great just wish they had blk and red labels in the smaller sizes
VS
Most helpful critical review
Posted Mar 29, 2022
Not designed well
20 year IT professional here. I would throw this in the face of the designer and the managers that let this go to market.
Issues
Lack of robust menu - can not setup network via interface, only generic settings
Labels do not tear cleanly - there is no tear cut line and the 2 feed guides on the front (why?!) tear of the label
Requires extraneous software to manage ...
Issues
Lack of robust menu - can not setup network via interface, only generic settings
Labels do not tear cleanly - there is no tear cut line and the 2 feed guides on the front (why?!) tear of the label
Requires extraneous software to manage ...
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Tj j
Reviewed at:
brother-usa.com
Posted Feb 27, 2025
Great printer and fast
Works great just wish they had blk and red labels in the smaller sizes
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Chef Trent Taylor
Reviewed at:
brother-usa.com
Posted Nov 1, 2024
Works well
Works great, a little slow and I can’t get it to print the round labels I got. I have to use the continuous labels and have it cut every 1.5 inches for my grab&go’s.
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LFG PLG
Reviewed at:
brother-usa.com
Posted Oct 28, 2024
Tedious, outdated, kinda cool
As the title says, this software was impossibly tedious to install and attempting to install it on my coworker's computers has been somehow worse. This along with the P-touch editor seem like strange out dated aspects to this supposedly modern helpful tool. P-touch Editor is kind of neat with all the clip art and templates, it has the feeling of old old Microsoft word b...
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Response from Staples :
Thanks for taking the time to review your experience with the Brother QL820NWB. We appreciate your feedback. I’m sorry to hear that you had some setup issues and are not too happy with the P-touch Editor. I sincerely apologize for any inconvenience this issue may have caused you. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/QL820NWB
, October 29, 2024
SGT MAC
Reviewed at:
brother-usa.com
Posted Oct 28, 2024
Difficult Setup
I found this printer very hard to setup. I double label for file folders seems to be missing.
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Response from Staples :
Thanks for taking the time to review your experience with the Brother QL820NWB. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother QL820NWB. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/QL820NWB
, October 29, 2024
JRocks
Reviewed at:
brother-usa.com
Posted Jul 24, 2024
Decent little printer
Works as advertised. The biggest issue is that when the power goes out, it doesn't automatically reconnect to the wireless network. That's not great. We had to stick a UPS on each one to avoid this from happening if the lights go out for a few seconds.
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Yamishuk
Reviewed at:
brother-usa.com
Posted May 22, 2023
Pdf to sticker
We print stickers from pdfs created by our computer system. Works great!!
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leachim
Reviewed at:
brother-usa.com
Posted Sep 13, 2022
Easy and reliable
[This review was collected as part of a promotion.] I love these little printers. We have the small and larger version of it and they are great. Easy to use, great software and quick printing even from the phone. I only connect with BT since its so convenient and never disconnects.
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ITunionBuilder
Reviewed at:
brother-usa.com
Posted Mar 29, 2022
Not designed well
20 year IT professional here. I would throw this in the face of the designer and the managers that let this go to market.
Issues
Lack of robust menu - can not setup network via interface, only generic settings
Labels do not tear cleanly - there is no tear cut line and the 2 feed guides on the front (why?!) tear of the label
Requires extraneous software to manage ...
Issues
Lack of robust menu - can not setup network via interface, only generic settings
Labels do not tear cleanly - there is no tear cut line and the 2 feed guides on the front (why?!) tear of the label
Requires extraneous software to manage ...
Read full review
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Response from Staples :
We are sorry that you are experiencing connection issues with your Brother QL820NWB machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Brother Customer Service., March 30, 2022
Ali Alhamar
Reviewed at:
brother-usa.com
Posted Mar 5, 2022
Very fast
Very good printer .............. .... .
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Hhcaristo
Reviewed at:
brother-usa.com
Posted Jun 20, 2021
Barcode scanner
I need to know the best Bluetooth barcode scanner for this printer
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True
Reviewed at:
brother-usa.com
Posted Apr 16, 2021
Doesn’t work with Bluetooth
I have been able to print with a cable but not Bluetooth. The printer shows up on my WiFi network but fails to print via Bluetooth
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Response from Staples :
We are sorry to hear that your experience with your Brother QL-820NWB label printer has not been favorable so far and we'd like to help. The Bluetooth connection is compatible with mobile devices only, here is a link with step by step instructions on how to link a Bluetooth compatible device: https://help.brother-usa.com/app/answers/detail/a_id/142333
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ql820nwb
Brother Customer Service, April 19, 2021
Brian
Reviewed at:
brother-usa.com
Posted Mar 19, 2021
Why doesn't P-touch Editor work with 64 bit Office
I bought the best you had due to the fact that I believed that it would work with Office 19. It doesn't and therefore it has not improved my efficiency. I should have stayed with my QL-550 it's just as good.
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Professor X
Reviewed at:
brother-usa.com
Posted Feb 22, 2021
Simple and easy to use
It is a great label machine. Not complicated to set up and to use. We bought quite of few of these for our lab, and they are been working great so far. We had a couple machines that the label got stuck. We called customer support and they were able to replace the machines.
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grapeape40
Reviewed at:
brother-usa.com
Posted Feb 8, 2021
Good Printer Bad Software
It took all day to install the software and the Brother website did not help. I kept getting error messages until I finally found a place on the internet that showed how to do it.
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Shano
Reviewed at:
brother-usa.com
Posted Jan 20, 2021
Great Printer
The battery lasts 12 hours and prints clearly. Works with IPADs. Sometimes information doesn't get sent from IPAD which can be annoying and have to forget the device and pair it again. Not sure if it's the IPAD or the Printer. Other than that it is brilliant. Any critics should suggest a comparable printer which has the same features. I would love to know something be...
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GregSCSA
Reviewed at:
brother-usa.com
Posted Jan 3, 2021
Fair with some great features
Great features - Wi-Fi and Bluetooth. The implementation of these features is what is lacking! It doesn't seem like you can just set it up with the Wi-Fi and forget it with it able to be printed to whenever you needed to use it. I am still working on it, though. I am also finding it doesn't accept the older labels of the same type and noticed the new ones, with the ...
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ThomL
Reviewed at:
brother-usa.com
Posted Jun 8, 2020
Great printer
Purchased this printer because of its 2 color capability. The red tends to blend in with the black giving it a hazey look. The colors look good when printed by themselves. I would recommend the vc500 if you want color although the paper is expensive. If you want red and black printing the paper for this printer is expensive as well. I purchased the battery pack as w...
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ruddy
Reviewed at:
brother-usa.com
Posted May 4, 2020
able to print with bluetooth
the printer is , sturdy, compact and do what it was made to do.
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ronnie j
Reviewed at:
brother-usa.com
Posted May 1, 2020
fast and easy
use for many coin ID labels and the like--works very smooth and fast with P touch
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AM3420
Reviewed at:
brother-usa.com
Posted Apr 4, 2020
Great Thermal Printer!!
This is a wonderful device! I love the mobile app and desktop application; they both are easy to use and I can print via Bluetooth connection or wirelessly, from each! The labels have come out perfect every time. Definitely a great purchase!
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