Customer Reviews for ColAura Color Photo and Label Printer
Item # : 24386728
Model # : VC-500W
Endless possibilities. Decorate, personalize, organize, and create everything from handmade gifts, greeting cards, invitations, to photo projects, and family fun items. All in full-color.
- Perfect for photo enthusiasts, crafty crafters & creative makers. Create and print everything from full-color handmade gifts, greeting cards, invitations, and tags, to photo projects, scrapbooking, home décor items, kids’ stickers, family fun items, and more.
- Ideal for small businesses and home offices. ColAura can help you tackle items such as name badges, filing systems, address labels, kitchenette & desk organization, and more.
Price is $209.99
1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Over 30
78 reviews
Most helpful positive review
Posted Feb 15, 2025
CoAura amazing!
Since my purchase, this machine has been amazing! I use it for labels for my candle company, and it has helped to enhance the look of my candle jars.
VS
Most helpful critical review
Posted Dec 26, 2024
Terrible wireless printer.
RUN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
In any other direction. Every time I change phone, or the seasons change, or the app updates... EVERY SINGLE time it is a disaster to reconnect this device. Would not take a replacement if it was free.
In any other direction. Every time I change phone, or the seasons change, or the app updates... EVERY SINGLE time it is a disaster to reconnect this device. Would not take a replacement if it was free.
Michael
Reviewed at:
brother-usa.com
Posted Mar 12, 2025
Not Clean Colors
Not to bad for someone who wants to label things around the home. The colors are way off from what they appear to be on my saved labels. Lost connection several different times.Not good for a business trying to label Aroma Therapy Oils or similar products.
0up votes 0
0down votes 0
Report
Response from Staples :
Thanks for taking the time to review your experience with the Brother VC500W. We appreciate your feedback. I’m sorry to hear that you are having print quality and connectivity issues with the Brother VC500W. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/VC500W
March 14, 2025
URlightsoshine
Reviewed at:
brother-usa.com
Posted Feb 15, 2025
CoAura amazing!
Since my purchase, this machine has been amazing! I use it for labels for my candle company, and it has helped to enhance the look of my candle jars.
0up votes 0
0down votes 0
Report
crafty labeller
Reviewed at:
brother-usa.com
Posted Feb 5, 2025
Bring back the rotate feature!
The app is pretty versatile for making labels, but would be much improved if it would allow me to arbitrarily place and rotate my text and artwork like the original App.
@Brother - please consider it!
@Brother - please consider it!
0up votes 0
0down votes 0
Report
Response from Staples :
Thanks for taking the time to review your experience with the Brother VC500W. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
February 7, 2025
Printer Chaos
Reviewed at:
brother-usa.com
Posted Dec 26, 2024
Terrible wireless printer.
RUN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
In any other direction. Every time I change phone, or the seasons change, or the app updates... EVERY SINGLE time it is a disaster to reconnect this device. Would not take a replacement if it was free.
In any other direction. Every time I change phone, or the seasons change, or the app updates... EVERY SINGLE time it is a disaster to reconnect this device. Would not take a replacement if it was free.
0up votes 0
0down votes 0
Report
Response from Staples :
We understand you are experiencing issues with your Brother VC500W. We'd like to help. Please contact the Brother USA support team at: https://brother-usa.com/support
December 31, 2024
James Deel
Verified Buyer
Posted Oct 11, 2024
Great products arrived quickly and works great
The printer works great and with the download app is great item
0up votes 0
0down votes 0
Report
RhRh
Reviewed at:
brother-usa.com
Posted Sep 4, 2024
Just ok
This printer does a good job with simple labels. If you want colors to match what you see on the computer, this is not what you’re looking for. The colors we print are not close to what we were expecting. The rolls don’t last too long and there is a ton of wasted paper. We wouldn’t buy it again, but it will do if you just need it for simple labels.
0up votes 0
0down votes 0
Report
Response from Staples :
Thanks for taking the time to review your experience with the Brother VC500W. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother VC500W. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/VC500W
September 5, 2024
number1
Reviewed at:
brother-usa.com
Posted Jul 12, 2024
DO NOT WASTE YOUR MONEY!!
DO NOT WASTE YOUR MONEY, this will not work consistently, ALWAYS some type of error when trying to print, I expected way better from Brother than this... missed the window for return or we definitely would have.
0up votes 0
0down votes 0
Report
Response from Staples :
I understand you are planning to return the Brother VC500W. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/VC500W
July 15, 2024
Joel
Reviewed at:
brother-usa.com
Posted Jul 2, 2024
Doesn't Print
The software doesn't work. I've had our IT team work on this and cannot get the driver to load and print.
0up votes 0
0down votes 0
Report
Response from Staples :
I’m sorry to hear that you are having software issues on installing the drivers for the Brother VC500W. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/VC500W
July 2, 2024
djk98
Reviewed at:
brother-usa.com
Posted May 20, 2024
vc 500
software and hardware very unreliable. on windows drivers continuously fail. wireless continually loses connection.
0up votes 0
0down votes 0
Report
Response from Staples :
We understand you're experiencing wireless connectivity issues with your Brother VC-500W machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
May 21, 2024
W.H.
Verified Buyer
Posted Dec 12, 2023
low quality print images
low quality print images faded colors. not suited for any commercial purposes. better suited for an arts n crafts classroom than a business.
0up votes 0
0down votes 0
Report
Asle
Reviewed at:
brother-usa.com
Posted Nov 3, 2023
Unable to install correct on Win11................
Unable to install correct on Win11............................
0up votes 0
0down votes 0
Report
Response from Staples :
We understand you're experiencing issues printing with your Brother VC500W​​​​​​​ machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
November 6, 2023
Luckymom
Reviewed at:
brother-usa.com
Posted Oct 27, 2023
The original version of the App was a lot better with more features.
0up votes 0
0down votes 0
Report
Response from Staples :
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
October 30, 2023
TiaInVa
Reviewed at:
brother-usa.com
Posted Jun 27, 2023
It's alright cassettes are very expensive
The cassettes are extremely expensive and I can get maybe 10 orders out before the cassette states that it is empty you guys should lower the price or add more paper to the cassettes overall the number of designs on the app is great we should be able to change the color to all the backgrounds not just some the app needs more fonts the printer should be able to connect t...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother VC500W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We regret that you found the cost of our consumables to be expensive. Brother International Corporation offers genuine Brother Products at full manufacturers suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Brother Customer Service, June 29, 2023
Denny
Reviewed at:
brother-usa.com
Posted Jun 22, 2023
Label printer
This is an incredible little label printer if you need labels that are going to hold up this is the item for you
0up votes 0
0down votes 0
Report
Chantelle
Reviewed at:
brother-usa.com
Posted May 22, 2023
Could Be Great - Missed the mark
When it works its great. A little slow but the biggest issue is getting it to connect. This should be way easier. Cannot connect easily to new WIFI or hotspots. Bought to print tame tags at events and we cannot get it to easily connect at different locations even though we are using the same laptop with P-Touch installed and the printer is connected to the laptop. ...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some connectivity issues with your Brother VC500W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Brother Customer Service, May 23, 2023
scrottie
Reviewed at:
brother-usa.com
Posted May 9, 2023
specialized for vibrant color adhesive photos
This is a bit niche as a small format photo sticker printer up to 2 inches wide and however long, but it's fantastic for its niche. The color is very good but not perfect. It struggles to represent lightly colored "washed out" or over exposed areas in photos but well saturated photos look great. Colors are bright and vibrant. The adhesive is good which is a really big...
Read full review
0up votes 0
0down votes 0
Report
Mohan
Reviewed at:
brother-usa.com
Posted Apr 27, 2023
Brother products work flawlessly-this one hasn't
I have used Brother products wit great success for over 20 years but this product has not been easy to set up or use
0up votes 0
0down votes 0
Report
Response from Staples :
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Brother Customer Service, April 27, 2023
Bart
Reviewed at:
brother-usa.com
Posted Mar 1, 2023
Not for PC use, useless
Product will not work on desktop, you have to have wi-fi or something else
0up votes 0
0down votes 0
Report
Response from Staples :
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not having issues with your Brother VC500W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Brother Customer Service, March 1, 2023
Mercedes Y Schwan
Reviewed at:
brother-usa.com
Posted Jan 16, 2023
Trouble using….
I am having such a hard time downloading this program to my computer because I don’t have Apple play or Google play.
0up votes 0
0down votes 0
Report
Response from Staples :
We understand you're experiencing issues downloading the software for your Brother VC500W machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Brother Customer Service, January 19, 2023
Michelle
Reviewed at:
brother-usa.com
Posted Jan 11, 2023
Great labels most of the time!
I've been using this printer for a couple of years. It works great for most projects. I had hoped to use it for my candle and room sprays. They look great, but when the jars heat up, the labels turn blue. So disappointed.
0up votes 0
0down votes 0
Report
Response from Staples :
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. The labels for the Brother VC500W are not really recommended for candles. The labels are more for customizing greeting cards, scrapbooks, photo projects, etc. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Brother Customer Service, January 12, 2023