Customer Reviews for Epson WorkForce Pro WF-3820 Wireless Color Inkjet Printer, All-In-One, Print, Scan, Copy, Fax (9472526)
Item # : 24460291
Model # : 9472526
Cartridge type
Ink
Max Paper Size
8.5" x 14" Legal
Output Type
Color
Functionality
All-In-One
Price is $129.99, Regular price was $199.99, You save 35%
30-min pickup
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1134 reviews
Summary of reviews
The Epson printer offers easy setup and user-friendly features, with good print quality and functionality for home and office use. However, it faces criticism for connectivity issues, ink consumption, and frequent paper jams, impacting overall performance and reliability.
Summary generated by AI based on customer reviews, including incentivized reviews.
Most helpful positive review
Posted Mar 20, 2026
Printer
Love this printer because it was simple to set up. The copies are clear. The functions are everything I need at a good price.
VS
Most helpful critical review
Posted Apr 2, 2026
Epson is corrupt
Liked this printer so much I brough this printer twice, the first one the scanner glass was scratched, so I replaced it.
However, the cost of ink was quickly costing more then a new printer, so went with a 3rd party option and it worked great, until Epson bricked the printer to force me to buy their over priced ink.
There is/was a class action lawsuit against Epson for ...
However, the cost of ink was quickly costing more then a new printer, so went with a 3rd party option and it worked great, until Epson bricked the printer to force me to buy their over priced ink.
There is/was a class action lawsuit against Epson for ...
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Doesn't Matter
Reviewed at:
staples.ca
Posted Apr 2, 2026
Epson is corrupt
Liked this printer so much I brough this printer twice, the first one the scanner glass was scratched, so I replaced it.
However, the cost of ink was quickly costing more then a new printer, so went with a 3rd party option and it worked great, until Epson bricked the printer to force me to buy their over priced ink.
There is/was a class action lawsuit against Epson for ...
However, the cost of ink was quickly costing more then a new printer, so went with a 3rd party option and it worked great, until Epson bricked the printer to force me to buy their over priced ink.
There is/was a class action lawsuit against Epson for ...
Read full review
0up votes 0
0down votes 0
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Response from Staples :
Hello Epson Customer, the Epson WF-3820 is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, may not function properly or at all. Please ensure you have installed Epson genuine cartridges. If you are still having problems, you may contact our Epson Advanced Support Team at (800) 241-5794; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team
April 15, 2026
andrew5567
Reviewed at:
epson.com
Posted Mar 26, 2026
error message after every single print. insert the cassette
it is a scam. not worth the purchased even on sale. 40 - 50 % off is not worth the sale.
0up votes 0
0down votes 0
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Response from Staples :
Dear andrew5567, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Joseph, March 30, 2026
Anthony
Posted Mar 22, 2026
Dont Do it
Drops off of WIFI constantly and several bugs. Printer rarely works correctly. Expensive and faulty.
0up votes 0
0down votes 0
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Rcorp
Reviewed at:
epson.com
Posted Mar 21, 2026
Horrible printer
Changed ink cartridges and ran clean and align procedures. Works for first page, but then prints lines across page on anything printed after.
Only way to keep it from feeding multiple sheets of paper is to feed paper 1 sheet at a time.
Printer is basically unusable because of print quality and cant print multiple page documents.
Only way to keep it from feeding multiple sheets of paper is to feed paper 1 sheet at a time.
Printer is basically unusable because of print quality and cant print multiple page documents.
0up votes 0
0down votes 0
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Response from Staples :
Hi Rcorp, we are sorry to hear you are having issues with your Epson printer. Your WF-3820 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Joseph, March 30, 2026
mt
Verified Buyer
Posted Mar 20, 2026
Printer
Love this printer because it was simple to set up. The copies are clear. The functions are everything I need at a good price.
1up votes 1
0down votes 0
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H Brown
Verified Buyer
Posted Feb 25, 2026
GREAT PRINTER
Just what I needed to replace my previous Epson Workforce
Easy to setup and easy to use
Easy to setup and easy to use
1up votes 1
0down votes 0
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ROBERT SCARCIA
Posted Feb 11, 2026
WorkForce Printer(WorthLess)
The WorkForce only lasted about 15 months. After the time period, it refused to print clearly after replacing the ink. I had to call Epson Support several times because documents were printing with a magenta tone. They told me to recycle it and pick up another at Staples, but I could not find my receipt. They told me to "bite sand and get lost." Printer cost a littl...
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2up votes 2
0down votes 0
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Response from Staples :
Hi Robert, thanks for replying to our product review request. We regret to hear that the Epson WorkForce Pro WF-3820 did not suit your needs. We appreciate you taking to time to let us know about your experience.
Staples, February 12, 2026
Phyllis
Verified Buyer
Posted Jan 30, 2026
printer and paper
I needed a new printer and Staples was having a "rewards" special
0up votes 0
0down votes 0
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Salt Meadow Farms
Verified Buyer
Posted Jan 28, 2026
Easy Ordering!
Great Product
0up votes 0
0down votes 0
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Bruno San Diego
Reviewed at:
epson.com
Posted Jan 27, 2026
Don't do it!
This has been the most difficult printer to set up! I will most likely return it.
0up votes 0
0down votes 0
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Response from Staples :
Hello Bruno San Diego, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Joseph, January 27, 2026
Mark78
Reviewed at:
epson.com
Posted Jan 21, 2026
Welcome to printing in 2001....
I bought this printer a month ago and was initially "ok" with it. I wanted a cheap printer that I could have at home that wouldn't cost an arm and leg to buy new oem print cartridges. We don't print much but do need it occasionally for return labels and things like that.
There was a "deal" on this printer and it checked the boxes that I wanted. Mulfi-function, mobile p...
There was a "deal" on this printer and it checked the boxes that I wanted. Mulfi-function, mobile p...
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0up votes 0
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Response from Staples :
Hi Mark78, we are sorry to hear that you are experiencing issues with your printer. Your WF-3820 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
Joseph, January 23, 2026
annoyed666
Reviewed at:
epson.com
Posted Jan 20, 2026
being out of yellow shouldn't block b/w printing
Because of a software update, it is no longer printing grayscale with just the black ink cartridge--it keeps telling me I can't print until I buy and install colour cartridges as well. It used to work just fine with only black ink (what I need for 99% of my printing). Totally disruptive at work today. NOT impressed.
0up votes 0
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Response from Staples :
Hi annoyed666, Epson printers contain a permanent print head that must be charged with all colors to work. Even when you are printing only black text, a small amount of color ink is used to keep air bubbles from entering. Air bubbles can damage the print head. If we can help you with anything else, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Joseph, January 23, 2026
Neptune
Reviewed at:
staples.ca
Posted Jan 18, 2026
Love it!
Get it in sale, it's great!
0up votes 0
0down votes 0
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Vickie
Verified Buyer
Posted Jan 13, 2026
Buy something else or make sure you know tech
Paper holder must be positioned perfectly or you get an error message. Too many error messages come through about firmware update, not network connected, and other confusing statements. I keep fingers crossed every time I print something.
1up votes 1
0down votes 0
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Lexxyrio
Reviewed at:
epson.com
Posted Jan 10, 2026
Epson 3820 is Trash
Worst printer ever ! I literally hate this printer. Recommend HP I miss mine.
0up votes 0
0down votes 0
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Response from Staples :
Dear Lexxyrio, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Joseph, January 12, 2026
Lmk27
Reviewed at:
epson.com
Posted Dec 29, 2025
Disappointed Ink usage / requirements
I've had 3 Epson printers and this one is very disappointing.
Uses ink very fast and then it required true epson cartridges to print.
I would not recommend or buy this product !!
Uses ink very fast and then it required true epson cartridges to print.
I would not recommend or buy this product !!
0up votes 0
0down votes 0
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Response from Staples :
Hi Lmk27, we are sorry you are disappointed with your Epson printer. Your WF-3820 includes free technical support for the life of your product. Our Epson Support Team may be able to help you customize your settings for a more efficient performance. Please contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. We look forward to your call. Regards, Joseph – The Epson Team.
Joseph, December 30, 2025
deeretech07
Reviewed at:
epson.com
Posted Dec 29, 2025
Won't Accept 3rd Party Ink
Worked good until the ink ran out. After the last firmware update, it won't accept 3rd party ink. Would not recommend. The Epson ink is the price of a new printer.
0up votes 0
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Response from Staples :
Hello deeretech07, Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure your printer functions as designed. Your WF-3820 was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. If we can help with anything else, please reach out to our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Joseph, December 30, 2025
Mara in Madison WI
Verified Buyer
Posted Dec 23, 2025
The WorkForce is well named
My last WorkForce printer lived for more than 10 years, so it was a no-brainer when it was time for a replacement. So far, this new model is even better than its predecessor.
0up votes 0
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Erik
Verified Buyer
Posted Dec 20, 2025
Epson rules!
Very pleased with this dependable and vital new acquisition to my iMac set-up. Excellent scanning, printing and photocopying!
2up votes 2
0down votes 0
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Gregm
Reviewed at:
epson.com
Posted Dec 15, 2025
Do not Purchase
I updated the firmeware and it does not recognize my ink cartridges
0up votes 0
0down votes 0
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Response from Staples :
Hello Gregm, Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure your printer functions as designed. Your WF-3820 was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. If we can help with anything else, please reach out to our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Joseph, December 18, 2025