Customer Reviews for Epson WorkForce Pro WF-3820 Wireless Color Inkjet Printer, All-In-One, Print, Scan, Copy, Fax (9472526)
Item # : 24460291
Model # : 9472526
Cartridge type
Ink
Max Paper Size
8.5" x 14" Legal
Output Type
Color
Functionality
All-In-One
Price is $199.99
30-min pickup
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Over 30
1119 reviews
Most helpful positive review
Posted Jan 30, 2026
printer and paper
I needed a new printer and Staples was having a "rewards" special
VS
Most helpful critical review
Posted Jan 21, 2026
Welcome to printing in 2001....
I bought this printer a month ago and was initially "ok" with it. I wanted a cheap printer that I could have at home that wouldn't cost an arm and leg to buy new oem print cartridges. We don't print much but do need it occasionally for return labels and things like that.
There was a "deal" on this printer and it checked the boxes that I wanted. Mulfi-function, mobile p...
There was a "deal" on this printer and it checked the boxes that I wanted. Mulfi-function, mobile p...
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Phyllis
Verified Buyer
Posted Jan 30, 2026
printer and paper
I needed a new printer and Staples was having a "rewards" special
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Salt Meadow Farms
Verified Buyer
Posted Jan 28, 2026
Easy Ordering!
Great Product
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Mark78
Reviewed at:
epson.com
Posted Jan 21, 2026
Welcome to printing in 2001....
I bought this printer a month ago and was initially "ok" with it. I wanted a cheap printer that I could have at home that wouldn't cost an arm and leg to buy new oem print cartridges. We don't print much but do need it occasionally for return labels and things like that.
There was a "deal" on this printer and it checked the boxes that I wanted. Mulfi-function, mobile p...
There was a "deal" on this printer and it checked the boxes that I wanted. Mulfi-function, mobile p...
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Response from Staples :
Hi Mark78, we are sorry to hear that you are experiencing issues with your printer. Your WF-3820 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
Joseph, January 23, 2026
annoyed666
Reviewed at:
epson.com
Posted Jan 20, 2026
being out of yellow shouldn't block b/w printing
Because of a software update, it is no longer printing grayscale with just the black ink cartridge--it keeps telling me I can't print until I buy and install colour cartridges as well. It used to work just fine with only black ink (what I need for 99% of my printing). Totally disruptive at work today. NOT impressed.
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Response from Staples :
Hi annoyed666, Epson printers contain a permanent print head that must be charged with all colors to work. Even when you are printing only black text, a small amount of color ink is used to keep air bubbles from entering. Air bubbles can damage the print head. If we can help you with anything else, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Joseph, January 23, 2026
Neptune
Reviewed at:
staples.ca
Posted Jan 18, 2026
Love it!
Get it in sale, it's great!
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Vickie
Verified Buyer
Posted Jan 13, 2026
Buy something else or make sure you know tech
Paper holder must be positioned perfectly or you get an error message. Too many error messages come through about firmware update, not network connected, and other confusing statements. I keep fingers crossed every time I print something.
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Lexxyrio
Reviewed at:
epson.com
Posted Jan 10, 2026
Epson 3820 is Trash
Worst printer ever ! I literally hate this printer. Recommend HP I miss mine.
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Response from Staples :
Dear Lexxyrio, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson WF-3820 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Joseph, January 12, 2026
Lmk27
Reviewed at:
epson.com
Posted Dec 29, 2025
Disappointed Ink usage / requirements
I've had 3 Epson printers and this one is very disappointing.
Uses ink very fast and then it required true epson cartridges to print.
I would not recommend or buy this product !!
Uses ink very fast and then it required true epson cartridges to print.
I would not recommend or buy this product !!
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Response from Staples :
Hi Lmk27, we are sorry you are disappointed with your Epson printer. Your WF-3820 includes free technical support for the life of your product. Our Epson Support Team may be able to help you customize your settings for a more efficient performance. Please contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. We look forward to your call. Regards, Joseph – The Epson Team.
Joseph, December 30, 2025
deeretech07
Reviewed at:
epson.com
Posted Dec 29, 2025
Won't Accept 3rd Party Ink
Worked good until the ink ran out. After the last firmware update, it won't accept 3rd party ink. Would not recommend. The Epson ink is the price of a new printer.
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Response from Staples :
Hello deeretech07, Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure your printer functions as designed. Your WF-3820 was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. If we can help with anything else, please reach out to our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Joseph, December 30, 2025
Mara in Madison WI
Verified Buyer
Posted Dec 23, 2025
The WorkForce is well named
My last WorkForce printer lived for more than 10 years, so it was a no-brainer when it was time for a replacement. So far, this new model is even better than its predecessor.
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Erik
Verified Buyer
Posted Dec 20, 2025
Epson rules!
Very pleased with this dependable and vital new acquisition to my iMac set-up. Excellent scanning, printing and photocopying!
2up votes 2
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Gregm
Reviewed at:
epson.com
Posted Dec 15, 2025
Do not Purchase
I updated the firmeware and it does not recognize my ink cartridges
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Response from Staples :
Hello Gregm, Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure your printer functions as designed. Your WF-3820 was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. If we can help with anything else, please reach out to our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Joseph, December 18, 2025
Chuck
Reviewed at:
staples.ca
Posted Dec 13, 2025
Avoid this printer and consider laser jet from another brand
Terrible printer - the ink dries up super quickly. Even if I am only printing in black and white or vise versa, it won't let you print if all the inks are not empty.
Ink is overpriced given the length of time it lasts. There is frequent connectivity issues and it regularly asks for updates. After market ink does not work in it. I strongly recommend avoiding this printe...
Ink is overpriced given the length of time it lasts. There is frequent connectivity issues and it regularly asks for updates. After market ink does not work in it. I strongly recommend avoiding this printe...
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Doug A.
Verified Buyer
Posted Dec 8, 2025
Epson Printer Purchase
I recently purchased an Epson printer from Staples in Geneva, NY. The customer services was professional, knowledgeable and friendly. The sale was excellent, and I purchased the product for a really great price. The whole experience was as good as it gets!
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DUHOG
Reviewed at:
epson.com
Posted Dec 1, 2025
A P[ECE OF WASTE EXCRETMENT
YOUR PRINTER MAY WORK WELL IN LA LA LAND, BUT MINE IS A PIECE OF WASTE EXCRETMENT I CNNOT EVEN GET IT TO PRINT. THE US GOVT SHOULD NOT LET YOU SELL INFERIORF PRODEUCTS LIKE THIS.
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Response from Staples :
Hi DUHOG, we are sorry to hear you are having issues with your Epson printer. Your WF-3820 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Jacob – The Epson Team.
Jacob, December 1, 2025
Mesfin
Reviewed at:
epson.com
Posted Nov 19, 2025
Garbage! Don't buy this product.
Garbage! Don't buy this product.
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Response from Staples :
Hi Mesfin, we are sorry to hear you are having issues with your Epson printer. Your WF-3820 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Joseph, November 26, 2025
D.D.
Reviewed at:
staples.ca
Posted Nov 10, 2025
Worse printer ever!
I have had this for approx. 8 months, it is the worst printer I ever had. It eats paper literally, continually clicking itself offline, every second day it needs updated, and scans always have to be reset. It is awful. I just got rid of it today, thank goodness.
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Plumterrific
Reviewed at:
epson.com
Posted Nov 3, 2025
Can't get it to connect to my new computer. Worst printer I've ever bought.
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Response from Staples :
Hi Plumterrific, we are sorry to hear you are having issues with your Epson printer. Your WF-3820 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph
Joseph, November 3, 2025
CHRISTI M.
Verified Buyer
Posted Oct 28, 2025
Love Epson printers
I always have the best luck with Epson printers! Fast easy to install and one thing I've noticed is I've made a mistake I can cancel the print - on screen as it is printing. That's a biggie for me!
3up votes 3
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CRAIG S.
Verified Buyer
Posted Oct 21, 2025
Epson WF-3820 Printer
Excellent printer with great features. Fax is unnecessary. Only drawback is loss of “tank” ink supply. Maintenance is 3x more expensive
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