Customer Reviews for Google Pixel Buds Wireless Bluetooth Stereo Headphones, Clearly White (GA01470)
353 reviews
Most helpful positive review
Posted Aug 15, 2021
Happy With My Purchase
I am very pleased with the quality of the product. They have a lot of great features that I like. I like that I can adjust volume pause skip or go back without pulling out my phone and I like that they pause when I take one of the earbuds out. The charge lasts a long time especially the charge in the case. They definitely met expectations.
VS
Most helpful critical review
Posted Sep 8, 2021
Sent two nonfunctional units
First pair wouldn't play sound when removed from the charger. Through online research found out this is a manufacturing defect with no fix so I returned them. Second pair the right bud didn't work at first and audio cut out every 2 minutes. Left over night the firmware updated then it did work. But there are still audio cut outs and sometimes the right side stops w...
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BRET B.
Verified Buyer
Posted Dec 19, 2021
Google Buds
I am very pleased with staples actually selling these pods new in a sealed box. I've received these exact pods from different sellers marked as "new" but come in unsealed boxes then when paired to my device it showed the previous owners name who owned them. That opens up a whole issue of problems I'm not willing to explain if you haven't read Google's customer service f...
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DARIN F.
Verified Buyer
Posted Sep 8, 2021
Sent two nonfunctional units
First pair wouldn't play sound when removed from the charger. Through online research found out this is a manufacturing defect with no fix so I returned them. Second pair the right bud didn't work at first and audio cut out every 2 minutes. Left over night the firmware updated then it did work. But there are still audio cut outs and sometimes the right side stops w...
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Ezra
Reviewed at:
staples.ca
Posted Aug 29, 2021
Don't buy these!
These earbuds do not stay connected to your device once you remove them from the charging case. Can't manually update the firmware either. Complete waste of $200! Look into another product.
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Response from Staples :
Hi Ezra, thanks for posting your feedback. We understand how challenging it can be whenever your Google Pixel Buds won’t stay connected.
Here’s some troubleshooting steps that can help fix the issue:
- Make sure to have the updated firmware version.
- Reset the earbuds and restart the source device.
- Confirm that glitches are not caused by spotty or intermittent internet connection.
- Keep the earbuds close to the source device.
If you aren't able to update the firmware version, we suggest reaching out to our Google Help team so we can identify the cause of the issue. You can contact us by clicking the link here https://support.google.com/googlepixelbuds/gethelp
Here’s some troubleshooting steps that can help fix the issue:
- Make sure to have the updated firmware version.
- Reset the earbuds and restart the source device.
- Confirm that glitches are not caused by spotty or intermittent internet connection.
- Keep the earbuds close to the source device.
If you aren't able to update the firmware version, we suggest reaching out to our Google Help team so we can identify the cause of the issue. You can contact us by clicking the link here https://support.google.com/googlepixelbuds/gethelp
September 2, 2021
Chris
Verified Buyer
Reviewed at:
staples.ca
Posted Aug 25, 2021
Won't pair, must return!
These Google pixel buds will not pair with my LG phone or my wife's Google pixel 4 phone. How do I return them
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Response from Staples :
Hi there, we appreciate the feedback. We can see how your experience with not pairing with your phone can be disappointing. We recommend that you contact us on our support page so we can provide you further assistance and find a resolution to your issue. You can reach us on this link: https://support.google.com/googlepixelbuds/gethelp
August 29, 2021
SuperCycle
Verified Buyer
Posted Aug 18, 2021
Pixel Buds would Not Connect
Pixel Buds would not connect. Every time I tried to set it up it would disconnect as soon as they were taken out of the case. Did multiple resets on the case and buds and also talked to the Google help desk. Finally had to send them back
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JOSH L.
Verified Buyer
Posted Aug 15, 2021
Happy With My Purchase
I am very pleased with the quality of the product. They have a lot of great features that I like. I like that I can adjust volume pause skip or go back without pulling out my phone and I like that they pause when I take one of the earbuds out. The charge lasts a long time especially the charge in the case. They definitely met expectations.
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Sad turtle
Reviewed at:
staples.ca
Posted Aug 10, 2021
Zero stars, they will not stay connected to my Pixel 5
I've had these for a few days, updated the firmware, tried all the resets and Bluetooth cache clearing etc that the support documentation suggests.. the buds disconnect from Bluetooth as soon as they are taken out of the case.
It's a shame because the product has such a nice look and feel
It's a shame because the product has such a nice look and feel
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Response from Staples :
Hi there, thanks for posting a review. We're sorry that you came across this connectivity issue with your Google Pixel Buds, and we appreciate your efforts trying to resolve the issue. We may need to take a closer look, so we can isolate the cause of the issue. You can contact our support team, let’s work together and improve your experience. Here’s the link: https://support.google.com/googlepixelbuds/gethelp
August 14, 2021
R
Verified Buyer
Reviewed at:
staples.ca
Posted Aug 7, 2021
Bad Connectivity - especially w right bud
This is the second pair I bought in one week and both times the right earbud didn't connect to my pixel phone. Staff was really nice and returned both of them, they even suggested similar buds but with better reviews of connectivity actually working.
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Response from Staples :
Hi there R, thanks for sharing your experience. We are sorry to hear that you’re dealing with connectivity issues on your Google Pixel Buds.
You can try the following troubleshooting below:
- Make sure to have the updated firmware version.
- Reset the earbuds and restart the source device.
- Confirm that glitches are not caused by spotty or intermittent internet connection.
- Keep the earbuds close to the source device.
If the issue persists, we recommend that you reach out to our Google Help team so we can identify the cause of the issue and to improve your experience. You can contact us by clicking the link here https://support.google.com/googlepixelbuds/gethelp
You can try the following troubleshooting below:
- Make sure to have the updated firmware version.
- Reset the earbuds and restart the source device.
- Confirm that glitches are not caused by spotty or intermittent internet connection.
- Keep the earbuds close to the source device.
If the issue persists, we recommend that you reach out to our Google Help team so we can identify the cause of the issue and to improve your experience. You can contact us by clicking the link here https://support.google.com/googlepixelbuds/gethelp
August 10, 2021
JANEL B.
Verified Buyer
Posted Aug 6, 2021
Better than expected
I'm really happy I purchased them they're much better than I expected.
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P
Verified Buyer
Reviewed at:
staples.ca
Posted Aug 4, 2021
Very disappointed
Very disappointed. One of the earbuds didn't work. Returned it to the store to find out they haybeen discontinued. Still looking for a good set of wireless earbuds.
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Response from Staples :
Hi there P, thanks for giving us a review and we’re sorry to hear that one of the earbuds of your Pixel Buds didn’t work well. We understand your decision to return your Pixel Buds and if you'd like to try it out again in the future, we'd be more than happy to work with you to help improve your experience if you can reach out to us here: https://support.google.com/googlepixelbuds/gethelp
August 9, 2021
EDDER H.
Verified Buyer
Posted Jul 28, 2021
Google
Great headphones amazing tech features and pretty good sound. I am very specific and I am a runner my only problem was the earbuds staying in my ears.
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O.A.
Verified Buyer
Reviewed at:
staples.ca
Posted Jul 26, 2021
Defective
You sold me defective ear buds - I had to go to Google Support - now have to wait WEEKS to get replacement
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Response from Staples :
Hi there, thanks for sharing your feedback. We’re sorry to learn that the device you purchased was defective. It must've been a frustrating experience. We’d like to help you the best way possible. If you need assistance with your replacement you can contact our support team here: https://support.google.com/googlenest/gethelp
July 30, 2021
Kazz
Reviewed at:
Google LLC
Posted Jul 13, 2021
They're okay.
I was waiting for these for a very long time and I bought them as soon as they were available in Canada despite all of the connectivity issues and not so impressive audio quality reviews I'd read a lot about.To be short and concise, the buds are good and work fine for the most part but they perform very poorly from a room away regardless of the wall type and disconnect ...
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Response from Staples :
Hi Kazz, we appreciate your feedback. We're sorry to hear about your disappointment with the poor connectivity between your Pixel 4XL and Pixel Buds. Please feel free to reach out to our support team where we can further assist you by visiting: https://support.google.com/googlepixelbuds/gethelp
July 18, 2021
Kazz
Reviewed at:
Google LLC
Posted Jul 13, 2021
They're okay.
I was waiting for these for a very long time and I bought them as soon as they were available in Canada despite all of the connectivity issues and not so impressive audio quality reviews I'd read a lot about.To be short and concise, the buds are good and work fine for the most part but they perform very poorly from a room away regardless of the wall type and disconnect ...
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Response from Staples :
Hi Kazz, we appreciate your feedback. We're sorry to hear about your disappointment with the poor connectivity between your Pixel 4XL and Pixel Buds. Please feel free to reach out to our support team where we can further assist you by visiting: https://support.google.com/googlepixelbuds/gethelp
July 18, 2021
Anonymous
Reviewed at:
staples.ca
Posted Jul 7, 2021
The Right ear bud does not connect.
The Right earbud will not be recognized by my phone or pixel bud case. Despite restarting the phone and going through the troubleshooting steps it does not connect only the left earbud connects.
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Response from Staples :
Hi there, thanks for your feedback. We're sorry to hear that your right ear bud isn't working. Please reach out to our support team, where we can further assist you: https://support.google.com/googlepixelbuds/gethelp
July 8, 2021
MrFaceDude
Reviewed at:
Google LLC
Posted Jul 2, 2021
Great product, couple flaws
The sound quality and features are fantastic the only problem I'm having is the displayed 5 hour battery life but mine seem only to last an hour and a half at most
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Response from Staples :
Hi MrFaceDude, thanks for bringing this to our attention. We’re sorry to hear that your Pixel Buds have short battery life.
Please check the following steps that might be helpful:
1. Make sure that the Pixel Buds’ firmware version is updated:
- Tap More settings.
- Tap Firmware update.
- At the bottom, below each component (left earbud, right earbud, and charging case), you’ll find the serial numbers, device firmware status, device firmware version listed.
- Tap the toggle to turn Automatic updates on.
- Ensure that both the earbuds and charging case have enough charge (above 20%) for Over-the-air auto-updates to happen.
2. Reset the earbuds and restart your source device:
- Place the earbuds in the charging case for one minute, then remove them.
- Reset the Pixel Buds.
- Restart the source device.
If unresolved, we'd love to know more about what is going on with your Pixel Buds and see how we may be able to improve your experience. You can reach out to our support team here: https://support.google.com/googlepixelbuds/gethelp
July 3, 2021
mrbrown
Reviewed at:
Google LLC
Posted Jun 30, 2021
Fantastic sound
Sound is amazing especially with the new update adding bass boost, wasn't expecting sound like this from ear BUDS cause I always had wired. Loving the small soft felt case. As for the ear tips the small ones are the only ones that can fit in my ear and even then they still tend to fall out sometimes needing re-adjusting every now and then. Other then that I found the...
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mrbrown
Reviewed at:
Google LLC
Posted Jun 30, 2021
Fantastic sound
Sound is amazing especially with the new update adding bass boost, wasn't expecting sound like this from ear BUDS cause I always had wired. Loving the small soft felt case. As for the ear tips the small ones are the only ones that can fit in my ear and even then they still tend to fall out sometimes needing re-adjusting every now and then. Other then that I found the...
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Reviewed at:
Google LLC
Posted Jun 29, 2021
The left earbud will not connect.
The left earbud will not be recognized by my phone or pixel bud case. Despite restarting phone and going through the Google troubleshooting. The right ear bud connects and sounds well.
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Response from Staples :
Hi Adamsankey, we appreciate your feedback. We are really sorry to hear that your left Pixel Buds isn't working. Please feel free to reach out to our support team by visiting: https://support.google.com/googlepixelbuds/gethelp
July 2, 2021
Reviewed at:
Google LLC
Posted Jun 29, 2021
Best earbuds I've had ever have
Simply the best and most comfortable earbuds. Sound is great, the features are just right.
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