Customer Reviews for LG 230-Volt 18000 BTU Window Air Conditioner with Remote, WiFi Enabled, White (LW1817IVSM)
123 reviews
Most helpful positive review
Posted Jul 25, 2024
Best Choice I Could Have Made!!
[This review was collected as part of a promotion.] I did a lot of research on what size unit I needed to cool my garage so that I could work on all of my "Honey Do's" and found that my LW18171VSM was the best match for my needs both by size and by cost. I have had my A/C working now for nearly a year and could not be happier. It really helps me beat our hot Texas days!
VS
Most helpful critical review
Posted Oct 27, 2023
Poor performance
I bought this 2 years ago but the unit is no longer cooling the room.
Garage Man Mike
Reviewed at:
lg.com
Posted Jul 25, 2024
Best Choice I Could Have Made!!
[This review was collected as part of a promotion.] I did a lot of research on what size unit I needed to cool my garage so that I could work on all of my "Honey Do's" and found that my LW18171VSM was the best match for my needs both by size and by cost. I have had my A/C working now for nearly a year and could not be happier. It really helps me beat our hot Texas days!
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Halte
Reviewed at:
lg.com
Posted Oct 27, 2023
Poor performance
I bought this 2 years ago but the unit is no longer cooling the room.
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Response from Staples :
Hello there, We hate to hear this unfortunate event. However, we'd be more than happy to look further into some options for solutions to help you out with this. Please contact us if you would like further assistance. ~Tanisha
LG Customer Experience team, October 31, 2023
Don 60
Reviewed at:
lg.com
Posted Sep 13, 2022
Great air conditioner all that I had hoped for
[This review was collected as part of a promotion.] I have had this unit for a month and it does what we needed it is cooling 800 sq feet in the hot part of a Texas summer where we broke a record for 100 degree days in a month Awesom!
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Bill Range
Reviewed at:
lg.com
Posted Sep 10, 2022
Great window unit
[This review was collected as part of a promotion.] I'm very pleased with my new LG Air Conditioner. It runs quiet and cools my entire house. I also love the remote turn on option, so I can turn it on before I get home.
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Michael_HI
Reviewed at:
lg.com
Posted Sep 4, 2022
Island Salt Water :(
This AC unit was nice at the beginning for our 970sqft condo, but we've had it for 2.5 years and the salt water has started to corrode the outside fins. The installer thought it was weird that there wasn't a drain plug or any discussion in the manual about having it drain. It now looks like this might be related to the corrosion issue. We're not sure how much more we'll...
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Response from Staples :
We hate to hear this and thank you for taking the time to provide us your feedback. ^Sandy
Sandy, September 6, 2022
huey67
Reviewed at:
lg.com
Posted Aug 22, 2022
great looks. good performance
does not cool as well as expected. good looking & nice features.
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On the road again
Reviewed at:
lg.com
Posted Aug 22, 2022
Efficiently cool and quite
[This review was collected as part of a promotion.] Bought this three months ago worked fine but then would not go into f3 fan speed mode. Also display would change from one mode to another when using the remote. Call for service took one week to schedule in the middle of summer but repair man came and replaced one single circuit board (that's all there is in there) whi...
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Larry 123
Reviewed at:
lg.com
Posted Aug 10, 2022
AC
Works great much quieter then old unit.Seems more energy efficient then past unit as well.
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ellen Posner
Reviewed at:
lg.com
Posted Aug 5, 2022
Quiet as a mouse
[This review was collected as part of a promotion.] We have had many air conditioners in the past but never an LG. SO SORRY WE WAITED SO LONG. This is the quietest air conditioner on the market
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Reviewed at:
lg.com
Posted Aug 5, 2022
great machine
[This review was collected as part of a promotion.] machine was great and it was insalled correctly. very freindly.
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Rdmoore
Reviewed at:
lg.com
Posted Aug 2, 2022
Since I'm wheelchair bound, my neighbor installed.
[This review was collected as part of a promotion.] It installed just in time with the heat wave hitting across the country. The unit has kept our bedroom, as well as the bathroom and kitchen a pleasant and constant 70°. The only problem is I was unable to link my phone to the unit.
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Bill Leighton
Reviewed at:
lg.com
Posted Jul 28, 2022
I've had a couple of weeks and absolutely love it.
I've had a couple of weeks and absolutely love it.
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kd 909
Reviewed at:
lg.com
Posted Jul 23, 2022
it's just perfect
[This review was collected as part of a promotion.] best ac i ever had, easy to set, and very quiet which is important to us.
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Farrahrangel
Reviewed at:
lg.com
Posted Jul 12, 2022
Stopped working less than a year later
I bought this August 2021 and it stopped working June 2022. I am so mad because I paid alot for this!!! My cheap a/c is still working compared to this garbage.
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Response from Staples :
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Jennifer, July 15, 2022
Janetfarris1025
Reviewed at:
lg.com
Posted Jul 11, 2022
Quit after 2 years mid-summer
I bought this unit 2 years ago and it had completely quit. Horrible
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Response from Staples :
Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Jennifer, July 15, 2022
Hj379
Reviewed at:
lg.com
Posted Jun 23, 2022
Great unit
I bought this hoping it would fulfill my needs. Above and beyond. Performs great
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Eye doc
Reviewed at:
lg.com
Posted Jun 12, 2022
My ac stopped working!
[This review was collected as part of a promotion.] Had this for two years (only used 2.5 months per year and it completely stopped working
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Response from Staples :
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Sandy, June 13, 2022
glorob
Reviewed at:
lg.com
Posted Jun 11, 2022
First time purchasing an LG product.
[This review was collected as part of a promotion.] Have had this maybe a month...so far its wonderful ..it is so quiet that you want to get up to go see if its on , and then you say but its cold here ..lol so yes its on. i hope it functions for years to come...
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Luremaker25
Reviewed at:
lg.com
Posted Jun 9, 2022
Good features, modern look.
[This review was collected as part of a promotion.] Seems to be a good product. The only problem I had when doing the installation was the carriage bolts for the window sill brackets. The square part of all the carriage bolts were to long and the hex nuts would not tighten up enough to secure the bracket parts together. Had to make a trip to the hardware store to buy so...
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Grinva11016
Reviewed at:
lg.com
Posted Jun 4, 2022
18,000 BTU DUAL Inverter Smart wi-fi Enabled Windo
[This review was collected as part of a promotion.] Just moved into a house with a window unit and it died. Picked this LG up and couldn't be happier, this cools my whole house. Highly recommend this unit, looking forward to this winter to try out the heat inverter. My sister just brought one and was equally excited. Love the set and forget.
Well done LG
Well done LG
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