Customer Reviews for Belkin USB-A/USB-C Power Bank, 15W, 20000 mAh, Black (BPB012BTBK)
Item # : 24516950
Model # : BPB012BTBK
- Convenient way to charge most portable devices when there is no AC outlet
- Dimensions: 1.01"H x 3.98"W x 7.14"D
Price is $39.95
30-min pickup
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Over 30
114 reviews
Most helpful positive review
Posted Jul 22, 2025
Belkin Power Bank.
Excellent!
VS
Most helpful critical review
Posted Nov 7, 2025
Bricked after a few uses
Became a brick after less than 2 or 3 charge/use cycles. No longer charges, turns on, or provides power to another device.
CJL01
Reviewed at:
belkin.com
Posted Nov 7, 2025
Bricked after a few uses
Became a brick after less than 2 or 3 charge/use cycles. No longer charges, turns on, or provides power to another device.
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Response from Staples :
Hi, CJL01,
We would like to help you with this. Please email us at [email protected] for further assistance. Make sure to include the link to this review in your email, for our reference.
Regards,
Jean
Belkin Support
November 7, 2025
Traveler9999
Reviewed at:
belkin.com
Posted Oct 12, 2025
Product didn’t work and wasted money
New out of box, did not charge or recharge. Faulty product.
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Response from Staples :
Hi Traveler9999,
Thanks for sharing your honest review of the Belkin Power Bank BPB011. Rest assured that we have taken note of it.
For troubleshooting and warranty assistance, please email us at [email protected] or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
October 14, 2025
Sa61
Reviewed at:
belkin-au.com
Posted Sep 1, 2025
Rubbish
Bought 2x20k power banks in pink. Bought April 2025. And 1 mth ago they stopped charging. Bought many Berlin products over the years and been very happy with them. Tried to fill in for replacements but don’t have packaging anymore.
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THOMAS B.
Posted Aug 12, 2025
iPhone Charger
This charger is what I’m looking for Fast charging and reliable
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KEITH Q.
Posted Jul 22, 2025
Belkin Power Bank.
Excellent!
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Annammal
Reviewed at:
belkin.com
Posted Jul 18, 2025
Heats up all devices
This power bank heats up my phone or AirPods every time I use it. It makes them very very hot, and the phone is new! It was a gift but I’d like to return it.
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Response from Staples :
Hi Annammal,
We're very sorry to hear that your power bank is causing your devices to heat up so much. We'd like to assist you with this issue and explore options for a return or replacement. Please immediately stop using the power bank for the meantime and contact our support hotline. You can find the contact details here: https://www.belkin.com/support-article/?articleNum=55022.
Our team will help diagnose the problem and guide you through the next steps. We sincerely apologize for any inconvenience or concern this has caused.
Regards,
Marie
Belkin Support
July 19, 2025
sean in va
Reviewed at:
belkin.com
Posted Jul 15, 2025
Worked the first few months
Stopped working after 6 months. Seems like a lot of people are having the same problem. It charges up itself, but doesn't charge anything plugged into it
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Response from Staples :
Hi there,
Help is here! Please email us at [email protected] with the details below for further assistance:
• The link on this post
• A copy of the receipt
• A photo of the device
• The model and OS version of your phone
• Your full name
• Your phone number
• Your shipping address in this format
- Street:
- City:
- Zip/Postal Code:
- State/Province:
- Country:
Regards,
Jean
Belkin Support
July 18, 2025
JENNIFER S.
Posted Jul 4, 2025
Charges and weighs as stated in description.
Dependable phone charger
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Hollywood1779
Reviewed at:
belkin.com
Posted Jul 4, 2025
The Best Power Bank I've Ever Used!!!!!!
Just got it but so far definitely loving it!!!!! I find myself out and about alot and if I'm in my car it has to be on in order for me to be able to charge my phone, so this power bank is exactly what I needed!!! I was a little skeptical about it because I've gotten power banks in the past that didn't work very well, but this one definitely works very well and has been...
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Response from Staples :
Hi there,
Many thanks for sharing your review of the Belkin BPB011 power bank. We're excited to welcome you back for another wonderful experience.
For assistance, you can email us at [email protected] or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022.
Regards,
Kyla
Belkin Support
July 5, 2025
Onepstein
Reviewed at:
belkin.com
Posted Jun 26, 2025
Great product but falls short
I was traveling to London and forgot to bring a power bank, so I purchased this at the airport (for what turns out was double the price). Then get to London only to find out that I can't charge the power bank without a USB-A plugin. Very disappointing, for what is otherwise a product I immediately enjoyed using. Nowhere on the box does it indicate this.
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Response from Staples :
Hi! We’re very sorry to hear that you had a bad experience upon purchasing our Belkin power bank. If you’re open to discussing this further, please call or message us at any of our support platforms.
- [email protected]
- https://www.belkin.com/support-center/
Regards,
Maryann
Belkin Support
June 26, 2025
RAMSEY R.
Posted Jun 17, 2025
Charges fast easy to use awesome product
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V.B.
Reviewed at:
staples.ca
Posted Jun 17, 2025
Bon produit
Bonne capacité de charge, et reste chargée même si rangée quelques jours. La batterie est toutefois lourde, c'est un peu dérangeant à transporter mais ça demeure un bon produit.
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Response from Staples :
Hi V.B.,
Thanks so much for sharing your experience with us. If there’s anything specific, you’d like to see more of, feel free to let us know.
If you need assistance, you can email us at [email protected] or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022.
Regards,
Kyla
Belkin Support
Thanks so much for sharing your experience with us. If there’s anything specific, you’d like to see more of, feel free to let us know.
If you need assistance, you can email us at [email protected] or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022.
Regards,
Kyla
Belkin Support
June 17, 2025
Driver
Reviewed at:
belkin-au.com
Posted May 28, 2025
Does not charge my phone from the usb-c port
Needs some weird combination of usb-c to usb-c cables to charge a Google Pixel 9 Pro. Would not charge my phone with the usb-c cable I grabbed on the way out the door. Do not buy this at the airport and expect it to work on your flight.
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BRIAN H.
Posted May 24, 2025
doesn’t work well after a few months
A few months after buying this charger it stopped providing a charge after about half of its power was used. It will show 2 of 4 lights but no charge will emit
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Response from Staples :
Hi Brian I truly regret hearing that you're not completely satisfied with your new Belkin Power Bank. Please reach out to the Belkin support team at 800-223-5546 for assistance troubleshooting the charging issues you've encountered. If you have any questions or concerns please contact us at 1-800-333-3330 option 3 or via Chat at Staples.com. We'll be happy to take a look at this for you. ^MS
May 29, 2025
pn9486
Reviewed at:
belkin-au.com
Posted May 21, 2025
Not worth the price
It starts sucking out the battery of my phone instead of charging it despite i kept pressing the button to reverse. It stopped working. Expensive power bank that doesn't last long.
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PuzzledBelkinUser
Reviewed at:
belkin.com
Posted May 19, 2025
Charge with a USB-A into the USB-C port
Actually is a good power bank. However it has useless instructions/support.
I have this a year or so, and went looking to charge it up again for a forthcoming trip. Logically it seems like a USB-C power block to the USB-C input would be best.
So I did that, and .... nothing happened. Note that it took a while to work out nothing is happening since in normal operation...
I have this a year or so, and went looking to charge it up again for a forthcoming trip. Logically it seems like a USB-C power block to the USB-C input would be best.
So I did that, and .... nothing happened. Note that it took a while to work out nothing is happening since in normal operation...
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Response from Staples :
Hi PuzzledBelkinUser,
Thanks for sharing your honest review of the Belkin Power Bank 10K/20K. Rest assured that we have taken note of it. This FAQ article may be of help: https://www.belkin.com/support-article/?articleNum=333640.
For troubleshooting and warranty assistance, please email us at [email protected] or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
May 21, 2025
TerribleProduct
Reviewed at:
belkin.com
Posted Apr 21, 2025
Do not buy this power bank
Purchased this on a recent trip as my phone ran out of power. It served its purpose out of the box, but the issue is with the charging, as others have stated. You can only use the supplied cable to charge the device, which makes absolutely no sense. It’s a USB-C which plugs into the unit, and a USB-A on the other end. I’m sure they made this decision either to save ...
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Response from Staples :
Hi there,
Thanks for sharing your review of the Belkin Power Bank 10K (BPB011). Please know that you can use the supplied cable to recharge the power bank and to charge your mobile device. Simply plug it into the appropriate USB port of the power bank according to your charging needs. Nonetheless, rest assured that we have taken note of your feedback and shared it with our team.
For troubleshooting and warranty assistance, please email us at [email protected] or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
April 22, 2025
AngelLA
Reviewed at:
belkin.com
Posted Apr 8, 2025
Sleek, stylish and compact, great charge
best portable charge out in the market. I would definitely purchase before the sell out
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Response from Staples :
Hi AngelLA,
Thanks for the high praise! We're excited to welcome you back for another outstanding experience.
For assistance, you can email us at [email protected] or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022.
Regards,
Kyla
Belkin Support
April 9, 2025
Blobbo
Reviewed at:
belkin.com
Posted Mar 18, 2025
VERY Unintuitive to charge
You'll see countless reviews here saying that you can't recharge the unit. This is entirely Belkins fault, and frankly I'd like an explanation from them.
After using the Power Bank to flawlessly recharge my iPhone & watch over a two day camp, I then set about charging the power bank. I plugged it into my reliable Satechi power brick (which has 2x USB-C PD ports, and 2 U...
After using the Power Bank to flawlessly recharge my iPhone & watch over a two day camp, I then set about charging the power bank. I plugged it into my reliable Satechi power brick (which has 2x USB-C PD ports, and 2 U...
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Response from Staples :
Hello there,
We understand your sentiments! This power bank can only be charged using the USB-A to USB-C cable included in the package. If you want to talk with our support team regarding your experience, you can email us at [email protected] or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Jean
Belkin Support
March 20, 2025
DEBORAH H.
Posted Mar 13, 2025
Gets the job done
Gets the job done for the price. A lil heavy
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