Customer Reviews for JBL TUNE 230NC TWS Wireless Active Noise Canceling Earbuds Headphones, Bluetooth, White (JBLT230NCTWSWAM)
229 reviews
Most helpful positive review
Posted Oct 5, 2024
Fantastic pods for a fantastic price
The ear pods are amazing and the sound is excellent, great value for money
VS
Most helpful critical review
Posted Dec 2, 2025
they dont last long at all
stopped working after like a month of use, bought JLab earbuds for half the price and theyve worked for the last few years since
Bogus
Reviewed at:
jbl.com
Posted Dec 2, 2025
they dont last long at all
stopped working after like a month of use, bought JLab earbuds for half the price and theyve worked for the last few years since
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Response from Staples :
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
December 3, 2025
Xstatik
Reviewed at:
jbl.com
Posted Nov 24, 2025
Stuck in mono mode
I purchased these and after 3 months, they got stuck in mono mode. I tried everything online and they wouldn't come out of this mode. So they buds won't sync together. Only one works at a time. I did way til after the 1 yr to reach out about them since I had other buds but they would not take them back. My fault for waiting. But be aware! If they happen to get stuck in ...
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Response from Staples :
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
November 25, 2025
Djejsk
Reviewed at:
jbl.com
Posted Oct 10, 2025
This is terrible, they die within 15 to 20 minutes
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Response from Staples :
Thanks for your feedback. We recommend cleaning the contact pins on both the case and earbuds with a cotton swab dipped in alcohol. Please ensure the pins are completely dry before placing the earbuds back in the case and using them. If you need further assistance, please contact us through this link: https://support.jbl.com/us/en/#contact
October 10, 2025
Beeboop02
Reviewed at:
jbl.com
Posted Sep 26, 2025
Good but not without issues
I’ve had a pair like this before that were great. The sound is always nice good bass but this set seems to have some issues. Sometimes they will cut out for a few seconds for seemingly no reason. I’m aware they are refurbished but even still sometimes it’s annoying.
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Response from Staples :
We’d like to work with you directly. Our customer support team will reach out to you via email shortly.
September 26, 2025
Az123456
Reviewed at:
jbl.com
Posted Sep 22, 2025
Avoid!!!! Terrible charging
DO NOT BUY. The right earbud WILL NOT CHARGE. They tell you to clean it with alcohol, but that works maybe 2% of the time. It doesn't matter how much you clean it, how gently you place it in, there will come a day, very very soon, where they just absolutely will not charge.
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Response from Staples :
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
September 22, 2025
Shim
Reviewed at:
harmanaudio.com
Posted Sep 20, 2025
Not properly refurbished
The left earbud does after a few minutes. Had the name of the previous owner
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Donny65
Reviewed at:
jbl.com
Posted Sep 13, 2025
Not long lasting
I bought these A little over a year ago and was thrilled at first. Unfortunately, a year later, the left one only holds a charge for about 1 to 2 minutes and the right one may be a day With minimal use. The case is now needing to charge every night.
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Response from Staples :
Thank you for reaching out. To isolate the issue with your JBL Tune 230NC TWS, we recommend charging the earbuds up to 100% and play music on low to mid-volume without bass boosted. If the earbuds does not meet the advertised playtime of 40 hours, there could be an issue with the battery. Please contact us for further assistance.
September 13, 2025
SJJ1
Reviewed at:
jbl.com
Posted Jul 18, 2025
Abysmal Reliability
I bought a pair of these 11/2024. By 05/2025 I had issues with the devices registering as being in the charging dock - they would continue playing in the pod and would never turn off. After cleaning and factory resetting, same problems. I sent them back for a warranty replacement. The warranty replacement had issues that have been mentioned in many reviews: one of the e...
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Response from Staples :
Thank you for bringing this to our attention. We'd like to know more about the issues that you're experiencing with your JBL Tune Flex. Please contact our customer support.
July 19, 2025
Jack0017
Reviewed at:
jbl.com
Posted Jul 16, 2025
Great earbuds but charging issues
Left earbud works perfectly but the right one just stopped working and even when I charge it it only works for a minute before it stops working
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Response from Staples :
We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
July 17, 2025
VDuby
Reviewed at:
jbl.com
Posted Apr 5, 2025
Poor battery life
Poor battery life. Did ok while new, but after awhile, both earbuds last about 30 min. Would not recommend. Sound is great as all JBL products I have had.
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Dave666
Reviewed at:
jbl.com
Posted Oct 5, 2024
Fantastic pods for a fantastic price
The ear pods are amazing and the sound is excellent, great value for money
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Les B
Reviewed at:
jbl.com
Posted Oct 4, 2024
Very pleased with product
Received as a gift very pleased with them. They don't cut out all the noise but pretty much of the noise . Love the design value for money
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1MD1
Reviewed at:
jbl.com
Posted Sep 19, 2024
Bought for my daughter just wearing to and from school instead of her over ears. Decent quality for the price.
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CellenO
Reviewed at:
jbl.com
Posted Sep 17, 2024
Not reliable long term
I bought two pairs of these (one for me and one as a present) and experienced exactly the same problem with both. The headphones worked perfectly and then after a few months, the left earphone disconnected completely and wouldn’t play music or charge. I’ve tried repairing them, cleaning out the port, etc but nothing has worked. From a quick google search, it appears thi...
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Response from Staples :
Thank you for your review. If you are in need of any support, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/
September 18, 2024
Kelly123
Reviewed at:
jbl.com
Posted Sep 13, 2024
Not worth buying
Not happy I want to return them worst pair of earphones iv ever Brought there not noise counseling there rubbish u can't walk away from your phone as u can't be heard
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Response from Staples :
Thank you for your review.
I am very sorry you have experienced this with one of our products. If you are in need of any support, we welcome you to contact our JBL Customer Support team:
https://support.jbl.com/gb/en/
September 14, 2024
BradK
Reviewed at:
jbl.com
Posted Aug 4, 2024
Volume down by more than 50%
They don't perform the same as they did when I purchased them. The volume performance is down by more than 50%. Picked these up just over a year and some ago.
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Response from Staples :
Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune 230NC TWS, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. You may try to use an equalizer on your music application to adjust the volume to your preference. If the issue remains, please contact our customer support in Canada here https://ca.jbl.com/support-knowledgebase.html
August 6, 2024
Disappointed as well
Reviewed at:
jbl.com
Posted Jul 26, 2024
Short lived, but good sound quality
I had a pair of these that started acting up within a year, ending with the left ear bud no longer charging or activating. JBL warrantied them without issue, but it was a hassle and expensive to send them back to the warranty management company. The return costs were enough to buy a cheap pair of headphones, and the replacements Tune Beams started having issues within t...
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Response from Staples :
Thanks for your feedback. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
July 27, 2024
Ranz
Reviewed at:
jbl.com
Posted Jul 26, 2024
Noise cancelling, Ambient Sound, Talk thru
I bought this product a month ago very good product highly recommended bass works good and noise cancelling too! Using it everyday battery last up 3days
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Fed up
Reviewed at:
harmanaudio.com
Posted Jul 8, 2024
Cool product...TERRIBLE RELIABILITY
Welp, here we go again. 6 months in, and another faulty pair of headphones that I'm going to try to get replaced. This would be my 5th pair of headphones from JBL in the last two years. The first three (Tune 225 tws) all came apart at the seam in the exact same spot, making them excruciatingly uncomfortable to wear. So, I upgraded to the Tune 230 tws. Different product,...
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Response from Staples :
Thanks for your feedback on our JBL Tune 230NC. We're always looking for ways to improve, We'll make sure to pass this along to our development team. If you need further assistance, please contact our customer support.
July 9, 2024
Ankit Malik
Reviewed at:
jbl.com
Posted Jun 19, 2024
Worst product
With the brand like JBL we want reliability. This product worked good for just 7 months. Now battery backup is just 1 hour that too I need to charge once using case. Total batter backup I'm getting is only 1 hour. Case always shows 2%batter in app. And right earbud is dead
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