Customer Reviews for HP Smart Tank 7602 Wireless Color All-in-One Ink Tank, Best for Home Office, 2 Years of Ink (28B98A)
Item # : 24527313
Model # : 28B98A#B1H
Cartridge type
Ink
Max Paper Size
8.5" x 14" Legal
Output Type
Color
Functionality
All-In-One
Price is $349.99, Regular price was $469.99, You save 25%
1-hr pickup
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Over 30
1067 reviews
Most helpful positive review
Posted Oct 13, 2021
Excellent Printer with the features I need.
I bought this printer as soon as I saw it available. Although its very expensive, i enjoy not dealing with cartridges. I've wanted to get a tank printer from hp but wasn't convinced with their older models. This one seems to have a lot of those issues fixed or added. I've been using it for about a week now and its been great. It needed a firmware update that smoothed ou...
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VS
Most helpful critical review
Posted May 17, 2022
Keypad Awful, Color Quality Marginal
Set up was relatively easy. Filling the ink tanks was a breeze and it seems to use little ink in printing. Unfortunately, the keypad on this is nearly impossible to use. When faxing or entering an email to scan, the touch pad has an odd setup for the numbers and letters keys only come up 3 at a time (example [A] [B] [C]). When trying to press numbers, even carefully or ...
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Staples Customer
Verified Buyer
Posted Jul 4, 2025
Tanks a lot
I stopped in at Staples to pick up yet another ink cartridge as the one in my printer had dried out from lack of use. I don't print much, and this is a common occurrence. I overheard another customer praising his printer, as he came home from wintering in Florida for six months and his printer worked just fine after sitting that long. He was very pleased with all the as...
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WILLIAM B.
Verified Buyer
Posted Jul 4, 2025
Security problem
The printer works fine however the support web page is accompanied by a popup fraudulent chat box.
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GreggCT
Posted Jul 3, 2025
Didn't work right out of the box
Have to give it 1 star since it didn't work right out of the box and had to be returned. After an hour with HP support they said "you're right its broken".
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DANIEL H.
Verified Buyer
Posted Jul 3, 2025
Lowering Ink Costs
I got this product to hopefully lower cost of ink. So far so good. It's lightweight, but fast and quiet.
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JOHN SmallBiz
Posted Jul 1, 2025
It works, has issues & not built for high volume
The Smart Tank concept is cool. Easier to work with than cartridges in that there are fewer stops for large jobs. However, printing in the economy mode, while it prints faster, leaves very obvious lines on full color sheets. Also, it's really not very fast. I regularly print 600 color sheets, a task that takes this printer more than one hour (in economy mode). But what ...
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Staples Customer
Verified Buyer
Posted Jun 29, 2025
It Prints Fine…but
Pros: It prints well.
Cons: The electrical cord where joined to the printer won’t stay in. The connection is ridiculously loose. I have pieces of folded cardboard above and below the actual plug going into the printer to keep the cord in place. If I bump into the printer too hard, the cord will fall out.
I also had an issue where a message appeared on the display that...
Cons: The electrical cord where joined to the printer won’t stay in. The connection is ridiculously loose. I have pieces of folded cardboard above and below the actual plug going into the printer to keep the cord in place. If I bump into the printer too hard, the cord will fall out.
I also had an issue where a message appeared on the display that...
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LEE M.
Verified Buyer
Posted Jun 18, 2025
Very slow in downloading from computer, internet. Too many steps to make a copy, especially if reducing or enlarging. Print quality is very good. HP chat line was impossible.
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Response from Staples :
Hi Lee, Thanks for reaching out to us. I regret to hear that you're unhappy with your recent purchase. To return or replace this item please visit your local store. https://stores.staples.com/search ^MS
Staples C., June 19, 2025
CAROL K.
Verified Buyer
Posted Jun 15, 2025
Set up was fairly quick and easy.
Good instructions. Very pleased at how quickly and easily I was able to get it set up to do what I'm accustomed to. Connected to wi-fi, printing from various screens on my laptop, printing from my cellphone. Looking forward to setting up fax.
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ANDREA M.
Verified Buyer
Posted Jun 13, 2025
My Favorite printer
This printer is great. It's always ready and never loses the connection to the Wi-Fi or computers. The print quality is good and it prints fast. It's not too noisy. my only complaint is that the decorative light is always on. I covered it with electrical tape. Also the plug falls out easily. I bought a cord clip and stuck it to be back of the printer which solved the pr...
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Staples Customer
Verified Buyer
Posted Jun 12, 2025
Nice quiet little printer
The printer was very well packaged and easy to set up until I got to the print heads. At that point the instructions were confusing and diagram too small. Once I figured out how to insert them the rest of the install went well. No instructions for the fax setup. After downloading them from the web, I found the instructions unclear, so the setup was by trial and error. T...
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KIMBERLY J.
Verified Buyer
Posted Jun 12, 2025
Why did I wait??
I was worried about "dumping ink tanks" with the new technology - but it's SUPER easy and not as messy as cartridges. Add 6-8,000 pages per change and it's a winner! Excellent resolution - EASY to set up (once you download the HP app). I bought the B&W HP209dw cheapo laser that does 50 pages per minute to go with this and it's a great combo for speed/general purpose. If...
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Sunshine Girl
Verified Buyer
Posted Jun 3, 2025
Great Replacement
This printer was purchased as a replacement for an HP Office Jet Pro 6970. It works well and was pretty easy to set up. It has the capabilities I was looking for. Follow the manual instructions in the book for setting up.
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BARRY S.
Verified Buyer
Posted May 30, 2025
Plug in cord keeps falling out.
The cord you plug into the computer and into the wall socket does not fit correctly. The connection into the back of the computer is too loose and falls out.
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MARC A.
Verified Buyer
Posted May 27, 2025
purchased
knowledgeable sales associates
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WAYNE B.
Verified Buyer
Posted May 16, 2025
Great
HP fantastic printer.
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ANNE B.
Verified Buyer
Posted May 16, 2025
Works well so far
Setup was mostly easy and I like the ease of use one week into owning this printer.
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JOE C.
Verified Buyer
Posted May 14, 2025
Tank printer
I like the tank ink. Quality of print is very good. Speed of printing is very good. The operation screen is small. The process to scan is a little hard to complete. Over all a good buy for the money.
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Staples Customer
Verified Buyer
Posted May 10, 2025
Love this printer
I absolutely love this printer. So easy to set up and use, I only wish the scanning feature was easy to use.
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Staples Customer
Verified Buyer
Posted May 1, 2025
English please!!!
It is silly to send printers out defaulting to Norwegian language to rural Oklahoma.
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KIMBERLY C.
Verified Buyer
Posted Apr 22, 2025
HP Smart Tank - Not What I expected
I upgraded from an HP Envy Photo Copier Scanner. The HP Smart Tank does print fast but with a few downsides. First,it goes to "sleep" so if I need to print, I need to go over and manually wake it up, a big inconvenience. The other downside is that it doesn't come out of the box ready for Air drop printing. I've had it a few days now and still cannot get it to print fro...
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