Customer Reviews for Pantene Pro-V Daily Moisture Renewal Conditioner, 1.7 fl. oz. (8087817152)

Thank you for taking the time to leave this review, we're sorry to read that you've noticed some hair loss as his isn't something we would expect. We want all of our consumers to notice a positive difference from using one of our products, and want to assure you, we thoroughly evaluate our products to be safe when used as directed and do not cause or accelerate hair loss. We maintain an ongoing monitoring program for quality and safety, as such we take your report very seriously and would love to assist you further. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. It may help to know that that losing between 50 and 100 hairs a day is considered normal, however, we also acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to significant hair loss, including hormonal changes (such as after childbirth), illness, infections, stress, medication, or genetic predisposition. We understand that your hair is important to you, and we want to support you in finding the best solution for your concerns. Our recommendation is to discontinue use of this conditioner, and give as a call at (800) 945-7768 or send us an email from our website's Contact Us page for additional assistance.

Thank you for letting us know you are disappointed with the Daily Moisture Renewal Conditioner. We would love to hear more about your experience since you've been a loyal user. If you could call or email us, we would appreciate it. In the meantime, we'll be reporting the dryness you experienced with the rest of our team.

Thank you for taking the time to get in touch with us about this product, and I do apologize that you are having this issue with the product. What you've described is not something we would expect. It's normal for a small amount of product to be left in the bottle/tube. We know you will not be able to get every bit of product out, so we actually overfill our packages to ensure you get the amount that is printed on the package. I'll be sure to share your comments on this with our Quality Assurance Department and the rest of our Pantene Team.

Hi Kathy L, Thank you for taking the time to get in touch with us about this product, and I do apologize that the product was not to your expectations. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our Pantene Team.