Customer Reviews for OtterBox Amplify Glass Scratch-Resistant Aluminosilicate Screen Protector for iPad Pro (77-64888)
19 reviews
Most helpful positive review
Posted Feb 17, 2022
Outstanding Priduct
I prefer otter box because in addition to its reliability, if you should have a problem customer service is fantastic and works to keep you happy with their product.
VS
Most helpful critical review
Posted Nov 27, 2022
Bad design
Gotta make it easier to put these things on. I’ve got bubbles all over that won’t come out
SEABEE06
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 25, 2023
Make this screen protector 1mm smaller on all side
after careful installation, this protector separated after 2 weeks in an Otterbox case.
0up votes 0
0down votes 0
Report
Response from Staples :
Hey there! Thanks so much for taking the time to share your thoughts on the Alpha Glass screen protector with us. We'll be sure to shoot your feedback up the ladder to our design team for you. If your screen protector has been damaged, we'd be happy to get you a replacement under our product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they'll be able to get the ball rolling for you.
Cheers,
OtterBox Customer Support
OtterBox, January 26, 2023
Robert
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 27, 2022
Bad design
Gotta make it easier to put these things on. I’ve got bubbles all over that won’t come out
0up votes 0
0down votes 0
Report
Response from Staples :
Sorry to hear about the difficult install of the Alpha Glass. We totally get how important a bubble-free view of that awesome iPad display is, and we'll be glad to help get you a fresh start with a brand-new warranty replacement to help achieve that end.
Just send word to our handy Otters through the link below or at 1-855-688-7269, and we'll have this all smoothed out in no time!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
OtterBox, November 29, 2022
Traildog
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 11, 2022
No instructions
No instructions and I ended up installing incorrectly. This resulted in fingerprints on the sticky side and I had to throw it out.
0up votes 0
0down votes 0
Report
Response from Staples :
We're so sorry to hear about the discouraging install of the OtterBox Alpha Glass. Do you happen to still have access to that piece you tossed in the circular file? Unfortunately, we aren't able to extend our warranty to lost, stolen, or intentionally discarded products, but if you still have the item in your possession we'd be glad to help with a replacement for a fresh start.
Please feel welcome to give us a call at 1-855-688-7269 if we can be of any further assistance and we'll always do our very best to help!
Kindly,
OtterBox Customer Service Team
OtterBox, March 11, 2022
Ron031508
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 17, 2022
Outstanding Priduct
I prefer otter box because in addition to its reliability, if you should have a problem customer service is fantastic and works to keep you happy with their product.
0up votes 0
0down votes 0
Report
R Blaze
Reviewed at:
otterbox.com
Posted Jan 28, 2022
Not Good, Air Bubble City.
Air bubbles would not come out. I tried everything to get them to get out, but to no avail. I sent it back/returned it and the Refund Process Took weeks for me to get my money back. Disappointed. In fairness the screen resolution was a lot more life like and crystal clear. It definitely enhanced screen color, but not worth the aggravation.
0up votes 0
0down votes 0
Report
Response from Staples :
Hi there!
We're sorry to hear that you had some trouble with bubbles on your Alpha Glass screen protector! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We're sad that you ended up returning your screen protector, but we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
OtterBox , January 28, 2022
Shaggy
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 16, 2021
I love it
I love this product and these people , I am rough on things. I drop my iPhone and iPads all the time and then step on them . The OtterBox have saved my phone many times. Thank you
0up votes 0
0down votes 0
Report
Billy
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 5, 2021
Safety glass
I like that it was easy to put on and all the bubbles went away by themselves pretty much
0up votes 0
0down votes 0
Report
C_Reff
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 24, 2021
Great Protection, no instructions
My biggest complaint is no instructions. First attempt was a complete failure, but Otterbox sent a replacement. The alcohol wipe, cleaning cloth, and dust remover were the size you would need for a phone, not a 12.9” iPad. They were about the size of a credit card, had to use/find other prep supplies. The replacement went on good ( after finding a video on line) with ...
Read full review
0up votes 0
0down votes 0
Report
User 1
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 18, 2021
Glad I purchased this product
I am Happy to have an otter box case for my tablet
0up votes 0
0down votes 0
Report
Bobber
Reviewed at:
otterbox.com
Posted Aug 7, 2021
Good protection but doesn’t work with Apple Pencil
iPad Pro 12.9 (5th gen) Good screen cover, fit nice even with case on, easy installation. Doesn’t work with Apple Pencil.
0up votes 0
0down votes 0
Report
Response from Staples :
The OtterBox Alpha Glass definitely shouldn't impact your ability to use the Apple Pencil, and we're so sorry that you've had such a discouraging experience with the screen protector thus far. Is there any type of bubbling or anything like that that might be causing the issue? Please feel welcome to give our friendly Otters a quick call at 1-855-688-7269, and we'll be more than happy to help get you set up with a brand-new warranty replacement that is sure to give you no such trouble going forward!
Best,
OtterBox Customer Service Team
OtterBox, August 9, 2021
Harcharan Singh Bedi
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 15, 2021
Doesn’t fit the new generation iPad Pro 12.9”
Doesn’t fit the new generation iPad Pro 12.9” With Otterbox case, and company is not replacing it.
0up votes 0
0down votes 0
Report
Response from Staples :
Hi there!
We're sorry to hear about your troubles with your Alpha Glass! It's certainly odd to hear that your screen protector isn't properly fitting your device, and we'll be sure to let our design team know about your experience. We also looked into your last warranty claim, and it's looking like your claim was sent to our Warranty Compliance department. It looks like we sent you an email requesting more information, but we have yet to receive a response. Once we hear back from you, we should be able to get your claim wrapped up.
Best,
OtterBox Customer Service Team
OtterBox , July 16, 2021
dennisgray2
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 7, 2021
Does the job
Coupled with the Otter Box case I feel I can pack my iPad when I travel and it will be protected.
0up votes 0
0down votes 0
Report
Josephthesilent
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 24, 2021
Clear and easy
Glass installation was easy and no bubbles, luv that.
0up votes 0
0down votes 0
Report