Customer Reviews for JBL Vibe Beam Wireless Earbud Headphones, Bluetooth, Black (JBLVBEAMBLKAM)

We appreciate the feedback. To achieve the best seal and secure fit with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

We appreciate your feedback. We understand that you're having trouble finding the left earbud and the charging case. We want to let you know that the JBL Headphones app can help locate the left earbud, as long as it has enough battery charge. However, please note that the app does not have a feature to locate the charging case itself. For further assistance, please contact us.

Thanks for your feedback. To achieve the best seal and secure fit with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for your feedback. Our JBL Vibe Beam has the “Check My Best Fit” feature in the JBL Headphones App, which helps ensure you’re using the correct ear tip size and proper placement for optimal sound. One of the common reasons for low volume is dust/dirt/debris blocking the ear tip screen. We recommend cleaning it using an alcohol-cotton swab of alcohol. If cleaning doesn't solve the problem, the next thing to check is the balance control. Check the balance control on your source device by going to the "Accessibility" settings, music player app, commonly found in the playback or EQ settings, and on the JBL Headphones App. Also, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. We need to determine if the problem is in the device or the headphones. Try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If you need more help, please contact our customer support.

Thanks for your feedback. To achieve the best seal and secure fit with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

We appreciate you letting us know about the issue you're experiencing with your JBL Vibe Beam. To improve the fit, we recommend trying different sized ear tips. When inserting the earbuds, a slight downward angle and gentle twisting motion can help them conform to the shape of your ear canal. If you still have concerns, please don't hesitate to contact our customer support team: https://support.jbl.com/us/en/#contact

Thank you for your inquiry. Please check for walls, obstacles, and other wireless devices that may interfere with the Bluetooth signal. We also recommend unpairing your headphones from your device and then manually pairing them again. To do this, tap the earbuds once; on the second tap, hold for 5 seconds while Bluetooth is enabled on your device. Select the unit to pair. Try pairing your headphones to other devices to know if it is an issue with the source. If you need more help, please contact our customer support.

Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue, and do the following in order. First, go into the app and clear the Cache, then uninstall the app from your device. Next, forget or unpair the JBL Vibe Beam from the Bluetooth list on your device, then reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone). Third, reset the earbuds. After that, pair them to your device. Play some music to ensure a good Bluetooth connection. Lastly, download and install the app, open the app, and allow all permissions (the app will not function without permissions). When the app opens, it should find your speaker and function properly. Please know that we can not guarantee the use of our app when using Beta versions of Operating Systems. If the issue remains, please contact us.

Thanks for your feedback. We recommend cleaning the contact pins on both the case and earbuds with a cotton swab dipped in alcohol. Please ensure the pins are completely dry before placing the earbuds back in the case and using them. If you need further assistance, please contact us through this link: https://support.jbl.com/us/en/#contact

Thank you for your feedback. To isolate the issue with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit securely into the shapre of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thank you for your feedback. Our JBL Vibe Beam comes with S/M/L ear tips. Make sure to try all the available sizes that best fit your ears. You can try the "Check My Best Fit" banner in the JBL Headphones App to walk you through getting the best fit, and it will let you know when you've accomplished it. If you need further assistance, please contact us.