Customer Reviews for LG 115-Volt 14000 BTU (10000 BTU DOE) Portable Air Conditioner with Remote, WiFi Enabled, Black (LP1021BSSM)

Hey Tan! We appreciate you sharing your LG A/C experience with us. Keeping your home chilled and cool during those hot summer months is important, so we'd love to explore options for your compressor to find out the best way to get it up and running again! Please get in touch with us on social media @LGUSSupport with your contact info—we'll be with you every step of the way! *Joseph

Hi, there. We appreciate you leaving us a review on your LG Portable Air Conditioner (LP1021BSSM) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LP1021BSSM air conditioner isn't cooling properly and that you're still waiting for a technician to come and fix it. I can only imagine how frustrating and uncomfortable this must be for you, especially during this hot weather. I want to acknowledge that we dropped the ball on this one, and for that, I apologize. Seven days is way beyond our estimated 3-5 day timeframe, and I'm disappointed that we didn't meet our own commitment to you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, There! It's great to hear that the AC worked well for the first two years. We understand how important it is for your appliance to provide reliable cooling throughout its lifespan. Rest assured, we continuously strive to uphold the highest quality standards for our products, and we value your feedback as it helps us improve our offerings. If you would like further assistance with this matter, please feel free to reach out to our dedicated support team on social media @LGUSSupport. They are well-equipped to provide specialized assistance and address any concerns you may have. We hope to have the opportunity to assist you and regain your confidence in our products. Thank you once again for sharing your experience with us. ^James.

Hi there! We appreciate you taking the time to post your review. As a continuously innovating company, we value your feedback in regard to the loud operating noise! We'll be sure to forward it to the appropriate department for consideration while we create future-generation models. In the meantime, feel free to reach out to us on social media (@LGUSSupport) should you need support! We're always just a few clicks away! ^Chris

Thank you for taking the time to share your experience with the LP1021BSSM air conditioner. We appreciate your feedback and value your expertise as an electromechanical engineer. We understand how important it is to have a quiet cooling experience, especially in a small room. Furthermore, wee will certainly take your feedback into consideration and work towards improving the blower wheel's stability in future models. In the meantime, we understand that the noise may be an inconvenience, but we're glad to hear that the air conditioner has been effectively cooling your room. If there's anything we can do to assist you further or if you have any other questions, feel free to send us a private message on Facebook or Twitter through @LGUSSupport.

Hi, we understand you're having difficulties getting the necessary repairs done on your portable AC unit. So that we can look into this, please reach out to our team on Facebook or Twitter at the handle @LGUSSupport. We'd be happy to look into all possible repair options! If you don't mind, include your phone number and unit information in your private or direct message (model and serial numbers). We look forward to hearing from you! ^Chris

Hi! We'd love to see what you mean by the cage fan coming apart, and get everything back to normal! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian