Customer Reviews for LG 115-Volt 12000 BTU (7000 BTU DOE) Portable Air Conditioner with Remote, White (LP0721WSR)

Thank you for sharing your review, your experience is never the experience we want for our customers. We'd like to take a closer look and see if there’s anything we can do to help. Reach us through social media @LGUSSupport, we're happy to provide one on one support! ^Jose

Hey there, Andy! We want to make sure that your LG AC unit is working again, so you can have a cool and relaxing summer. This link (https://tinyurl.com/2yygnq27) may have some troubleshooting tips to help get your unit up and running. So we can look into this further with you, please send us a private message on social media at @LGUSSupport with your contact details, model number, and more details about what's happening with your unit. We're here, and we're ready to help! *Josh

We appreciate you sharing your experience, and we’re glad your LG Portable Air Conditioner has been keeping you cool, Marc! Since your unit has been running efficiently until now, let's try a few troubleshooting steps to get it back to peak performance. First, double-check the filters—sometimes, even after cleaning, debris might remain, so rinsing them with warm water, letting them fully dry, and reinstalling them may help. Ensuring proper drainage is also important, as excess moisture can limit cooling. Additionally, performing a reset by powering off the unit, unplugging it for a few minutes, and then restarting it might clear the issue. If the problem continues, send us a private message on our social platforms @LGUSSupport so we can provide additional support. We’re here to help! 😊 ^Anthony

Hey Kody. We understand you're looking for lasting cooling performance from your LG product, and it sounds like it performed wonderfully for its first year but then unexpectedly stopped blowing cold air. We appreciate you bringing this to our attention, along with your feedback about the product's lifespan and the support you received. We're here to help explore all available options to bring a wonderful resolution for you. Please send us a private message on social media @LGUSSupport with your product's model number and purchase date. We're confident we can explore the best path to a great resolution for you! ^ Diego

Hey Bob! Thanks for telling us your thoughts and experience using your LG A/C units. We're always looking for new ways to improve the endurance of our A/C units through the warmer times of the year, so your feedback is very helpful. If you need help with your second LG A/C or want to share more feedback, you can find us on social media @LGUSSupport. Give us a tag or send us a message! We're always happy to help and listen. *Joseph

Hello there. Thanks for sharing your experience using your LG A/C with us. We really want to help you stay relaxed and refreshed during those hot summer days—it's super important to us! We'd love to look further into our options for you on social media @LGUSSupport. Please include your contact info and model number when messaging us, and our team will be happy to help! *Joseph